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Web browser throwing erros on certain websites

Discussion in 'Web & Email' started by imperialized, Feb 10, 2015.

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  1. imperialized

    imperialized Thread Starter

    Joined:
    Feb 10, 2015
    Messages:
    2
    Hey guys, I stopped by to see if anyone could possibly give me a quick hand.

    Recently, I tried to go to netflix and received an error stating that my browser was not compatible. I use Google Chrome with all the latest updates so i am running the newest build. I also use the adblock plus extension, but made sure that I disabled it through testing to figure out the problem. I loaded up the handy dandy Internet Explorer to see if it was Chrome causing the problem, but that didn't do me any good. I got the same issue. I even went as far as spoofing the user agent in the browser to see if that would make a difference. As of now, only Netflix and TurboTax websites have given me any issues whatsoever.

    I then switched my thought process from the browser to my OS. I am running Windows 10 build 9926. I had a friend, who also uses this build, test his system with the same site. No problems for him as it loaded just fine.

    It is not all websites and I am not sure which plugin could be causing a problem. I did a full reset of my browser settings and double checked the add-ons to make sure nothing was out of sorts.

    Any help is appreciated. I have attached the HiJack This log below:

    Code:
    Logfile of Trend Micro HijackThis v2.0.5
    Scan saved at 2:00:55 PM, on 2/10/2015
    Platform: Unknown Windows (WinNT 6.02.1008)
    MSIE: Internet Explorer v11.0 (11.00.9926.0000)
    
    
    Boot mode: Normal
    
    Running processes:
    C:\Program Files (x86)\Google\Drive\googledrivesync.exe
    C:\Users\David-PC\AppData\Local\Microsoft\OneDrive\OneDrive.exe
    C:\Program Files (x86)\AirDroid\AirDroid.exe
    C:\Program Files (x86)\Elaborate Bytes\VirtualCloneDrive\VCDDaemon.exe
    C:\Program Files (x86)\Google\Drive\googledrivesync.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\ProgramData\Battle.net\Agent\Agent.3733\Agent.exe
    C:\Program Files (x86)\Battle.net\Battle.net.5522\Battle.net.exe
    C:\Program Files (x86)\Diablo III\Diablo III.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Users\David-PC\Downloads\HijackThis.exe
    
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = 
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = 
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = 
    F2 - REG:system.ini: UserInit=
    O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre1.8.0_25\bin\ssv.dll
    O2 - BHO: Microsoft SkyDrive Pro Browser Helper - {D0498E0A-45B7-42AE-A9AA-ABA463DBD3BF} - C:\PROGRA~2\MICROS~2\Office15\GROOVEEX.DLL
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre1.8.0_25\bin\jp2ssv.dll
    O4 - HKLM\..\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
    O4 - HKLM\..\Run: [AMD AVT] Cmd.exe /c start "AMD Accelerated Video Transcoding device initialization" /min "C:\Program Files (x86)\AMD AVT\bin\kdbsync.exe" aml
    O4 - HKLM\..\Run: [VirtualCloneDrive] "C:\Program Files (x86)\Elaborate Bytes\VirtualCloneDrive\VCDDaemon.exe" /s
    O4 - HKLM\..\Run: [Seagate Dashboard] C:\Program Files (x86)\Seagate\Seagate Dashboard\MemeoLauncher.exe --silent --no_ui
    O4 - HKCU\..\Run: [GoogleDriveSync] "C:\Program Files (x86)\Google\Drive\googledrivesync.exe" /autostart
    O4 - HKCU\..\Run: [VistaSwitcher] "C:\Program Files\VistaSwitcher\vswitch64.exe" /startup
    O4 - HKCU\..\Run: [OneDrive] "C:\Users\David-PC\AppData\Local\Microsoft\OneDrive\OneDrive.exe" /background
    O4 - HKCU\..\Run: [AirDroid 3] C:\Program Files (x86)\AirDroid\AirDroid.exe /start
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office15\EXCEL.EXE/3000
    O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
    O18 - Protocol: osf - {D924BDC6-C83A-4BD5-90D0-095128A113D1} - C:\Program Files (x86)\Microsoft Office\Office15\MSOSB.DLL
    O18 - Protocol: tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\SysWOW64\tbauth.dll
    O18 - Filter hijack: text/xml - {807583E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE15\MSOXMLMF.DLL
    O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\WINDOWS\System32\alg.exe (file missing)
    O23 - Service: AMD External Events Utility - Unknown owner - C:\WINDOWS\system32\atiesrxx.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\WINDOWS\System32\lsass.exe (file missing)
    O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\WINDOWS\system32\fxssvc.exe (file missing)
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
    O23 - Service: @%SystemRoot%\system32\ieetwcollectorres.dll,-1000 (IEEtwCollectorService) - Unknown owner - C:\WINDOWS\system32\IEEtwCollector.exe (file missing)
    O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
    O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\WINDOWS\System32\msdtc.exe (file missing)
    O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
    O23 - Service: @%SystemRoot%\System32\ngcsvc.dll,-100 (NgcSvc) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
    O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\WINDOWS\system32\locator.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
    O23 - Service: Seagate Dashboard Service (SeagateDashboardService) - Memeo - C:\Program Files (x86)\Seagate\Seagate Dashboard\SeagateDashboardService.exe
    O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files (x86)\Skype\Updater\Updater.exe
    O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\WINDOWS\System32\snmptrap.exe (file missing)
    O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\WINDOWS\System32\spoolsv.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\WINDOWS\system32\sppsvc.exe (file missing)
    O23 - Service: SAMSUNG Mobile Connectivity Service (ss_conn_service) - DEVGURU Co., LTD. - C:\Program Files (x86)\Samsung\USB Drivers\25_escape\conn\ss_conn_service.exe
    O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\WINDOWS\system32\UI0Detect.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\WINDOWS\System32\vds.exe (file missing)
    O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\WINDOWS\system32\vssvc.exe (file missing)
    O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\WINDOWS\system32\wbengine.exe (file missing)
    O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-320 (WdNisSvc) - Unknown owner - C:\Program Files (x86)\Windows Defender\NisSrv.exe (file missing)
    O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-310 (WinDefend) - Unknown owner - C:\Program Files (x86)\Windows Defender\MsMpEng.exe (file missing)
    O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\WINDOWS\system32\wbem\WmiApSrv.exe (file missing)
    O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
    O23 - Service: WSWNDA3100v2 - Unknown owner - C:\Program Files (x86)\NETGEAR\WNDA3100v2\WifiSvc.exe
    
    --
    End of file - 8180 bytes
    
     
  2. plodr

    plodr

    Joined:
    Jun 27, 2014
    Messages:
    19,145
    First Name:
    Liz
  3. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,745
    First Name:
    Frank
    Trend Micro HiJackThis 2.0.5 does not work and display properly with Windows 8/8.1/10 nor with any 64-bit version of Windows.

    It only works and displays properly with the 32-bit version of Windows XP/Vista/7.

    --------------------------------------------------------
     
  4. imperialized

    imperialized Thread Starter

    Joined:
    Feb 10, 2015
    Messages:
    2
    Flavee, thanks for the heads up on the HiJack this, I just ran it to dump a log for the post.

    As far as netflix not working on Windows 10 -- It worked just find until a week ago. That also why I spoofed my user agent to show me running a different OS to check.

    I am quit unsure as to the issue. I will run a couple cleaners again just to be sure
     
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