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Web Browsers non responding

Discussion in 'Windows XP' started by rfcjr, Mar 15, 2017.

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  1. rfcjr

    rfcjr Thread Starter

    Joined:
    May 20, 2001
    Messages:
    140
    All programs (Word, Excel etc.) work ok, but, if I try to use any web browser it immediately does not respond after bring up the initial page. Sometimes it brings up repair sites. Very frustrating to not be able to use the web at all. Any suggestions would be appreciated. thank you.
     
  2. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    74,103
    Which browsers and versions are you using to access websites?

    We know nothing about your computer, so do the following in it:
    Download and save the TSG System Information Utility (SysInfo.exe) file.
    After it's been downloaded and saved, double-click it to run it.
    Information about your computer will appear.
    Return here to your thread, then copy-and-paste the ENTIRE text here.

    ---------------------------------------------------------------
     
  3. lynx1021

    lynx1021

    Joined:
    Jan 7, 2014
    Messages:
    743
    I had a laptop I worked on about a year ago and it was doing that. It turned out to have some kind of web redirect virus. It had Norton on it but I still had to open a browse directly from the program files and download a cleaner from Norton.
     
  4. kenbok51

    kenbok51

    Joined:
    May 31, 2011
    Messages:
    396
    If you do suspect malware you might want to re-post in the malware section. If you want to test the theory yourself, you can download Malwarebytes (possibly on another PC if you can't get it because of the redirect) and run it from Safe Mode. If you already have it, update the definitions and re-boot into Safe Mode to run it. You might also want to check in your installed programs section and see if you can spot any toolbars or search programs that got installed without your knowledge.
     
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