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web designer registered my wordpress theme under his name

Discussion in 'Web Design & Development' started by Danane, May 8, 2015.

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  1. Danane

    Danane Thread Starter

    Joined:
    Dec 15, 2004
    Messages:
    55
    help!
    (I'm sorrythis is so long)
    web designer purchase Avada ( theme fusion) theme as part of contract.
    Now I'm trying to use forum/online support and have access to updates.
    To do that I opened zip file that had I thought all the license info.
    I went to Theme fusion site ( anything in terms of online support for theme takes you to the same place.)
    I tried putting in Purchase Code but then was asked for PW and I find his username/PW/email has been used to register.
    Trying to change ANYTHING involves one of those entities (email/username/Pw)
    So I called my former designer and told him the above and asked him to remedy this situation (thinking he could go in and change everything so I could then login).
    He said I 'used to' have full access which is baloney since I need HIS login credentials to do any of this.
    He said he'd return the $58 and I could buy new license, which I thought seemed ok.
    Later I'm thinking: my site is finished and already has all sorts of Avada settings, etc - can I just get new theme license and have it work with my WP site. I have no idea how Avada integrates with WP but I'm uncomfortable with this.
    Moreover Theme Fusion will NOT LET ME 'create a new account' without having some of the same credentials already mentioned.
    Moreover I feel HE not me should be doing the work to remedy this, not me!!!!
    Finally, Theme Fusion is like Fort Knox. You cannot submit ANY kind of question without already having purchased a product. I'm so frustrated - I have have looked and looked on the Internet and it all goes around in a circle.

    I'm sorry for going so long - Imam going to go back to designer and ask him to go in and change all but wanted some feedback from you guys first.

    Thank you, Thank you, Thank you!!
     
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