Web links breaking

elsb

Thread Starter
Joined
Nov 19, 2010
Messages
150
Hi - Does anyone have any ideas on how to resolve my issue? The last time someone posted was November 18th, but I still am having the problem. Thanks!!
 

plodr

Liz
Joined
Jun 27, 2014
Messages
22,754
Karen, back in post #4 he said this
I tried to access the TSG system link you sent, but was not able to. I get a error that says 'tsginfo.exe is not a valid Win32 application'. I use both Chrome and Firefox. Tnx!
So I think that isn't possible for him.

Only you, elsb, can resolve the issue.
You have to install 2 XP service packs. If you are unable to do that, then the other option is to install linux on the laptop so you can use a browser.
 

Cookiegal

Karen
Administrator
Malware Specialist Coordinator
Joined
Aug 27, 2003
Messages
119,166
So I think that isn't possible for him.
That was the latest version of the utility but we have an older version that still runs on XP.

However, we need to verify if the system is genuine before going any further as an installation of XP with no service packs is highly suspect.

Please run the MGA Diagnostic Tool and post back the report it creates:
  • Download MGADiag to your desktop.
  • Double-click on MGADiag.exe to launch the program
  • Click "Continue"
  • Ensure that the "Windows" tab is selected (it should be by default).
  • Click the "Copy" button to copy the MGA Diagnostic Report to the Windows clipboard.
  • Paste the MGA Diagnostic Report back here in your next reply.
 

elsb

Thread Starter
Joined
Nov 19, 2010
Messages
150
There is a version of the TSGSysinfo Utility that will run on XP so please download it from the following link. It will generate a report that you can copy and paste here.

https://static.techguy.org/download/SysInfo-1004.exe
Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
Processor: Intel Pentium III Xeon processor, x86 Family 6 Model 23 Stepping 10
Processor Count: 2
RAM: 3317 Mb
Graphics Card: Intel(R) G33/G31 Express Chipset Family, 384 Mb
Hard Drives: C: 232 GB (135 GB Free);
Motherboard: Gigabyte Technology Co., Ltd., G31M-ES2L
Antivirus: Avast Antivirus, Updated: Yes, On-Demand Scanner: Enabled
 

elsb

Thread Starter
Joined
Nov 19, 2010
Messages
150
Karen, back in post #4 he said this
So I think that isn't possible for him.

Only you, elsb, can resolve the issue.
You have to install 2 XP service packs. If you are unable to do that, then the other option is to install linux on the laptop so you can use a browser.
Thanks. How do I know if they are already installed?
 

Cookiegal

Karen
Administrator
Malware Specialist Coordinator
Joined
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Messages
119,166
The TSG SysInfo utility is showing that Service Pack 3 is installed.
 

blues_harp28

Moderator
Joined
Jan 9, 2005
Messages
19,301
Do you have the original Xp install CD?
If you do you could run system file checker.
Start > Run > Type
sfc /scannow
[note space after sfc]
You may be asked for the Xp Cd to replace missing, damaged files.
======
Also try the suggestion by Liz in post #15
Mypal web browser
https://www.mypal-browser.org/
Download and run as a test and see if the problem continues.
 

elsb

Thread Starter
Joined
Nov 19, 2010
Messages
150
Chrome hasn't been supported on XP since April 2016, and I believe you had to have service packs installed so without service packs, I'm not sure when support ended.
Firefox support for XP v 48 required SP2.
Source: https://www.mozilla.org/en-US/firefox/48.0/system-requirements/
The last version to work on XP was 52.9.0 ESR but again you must have service packs installed.

SP1 for XP appeared 9 Sept. 2002.
That means you'd have to find a very old version of FF that worked previous to this.
From this https://en.wikipedia.org/wiki/Firefox_version_history#Early_versions
it would have to be pre-version 5 which appeared in 2011!

I'm not surprised that no browser will work.

The only browser that is patched and for an XP computer with both Service Packs installed, is MyPal
https://www.mypal-browser.org/
Thanks for the info. Everything worked fine till about a month or so ago. So, not sure what changed.
 

elsb

Thread Starter
Joined
Nov 19, 2010
Messages
150
Do you have the original Xp install CD?
If you do you could run system file checker.
Start > Run > Type
sfc /scannow
[note space after sfc]
You may be asked for the Xp Cd to replace missing, damaged files.
======
Also try the suggestion by Liz in post #15
Mypal web browser
https://www.mypal-browser.org/
Download and run as a test and see if the problem continues.
Hi - I may still have that XP Cd. However, I do not have an option to put a CD into the XP machine. It was not working correctly, and the technician who looked at it at the time thought I could get any download needed off the internet so he took the CD slot out of the XP machine. :(

I will take a look at the my pal browser. I am not sure what happened to gum things up on Chrome. Thanks!
 

elsb

Thread Starter
Joined
Nov 19, 2010
Messages
150
Hi, install Mypal Browser and let us know if that helps.
This is the message I get (below)when trying to install, which is really perplexing. I AM installing on WIN XP.
"Sorry, Mypal cannot be installed. This version of Mypal requires Microsoft Windows XP or newer"
 

elsb

Thread Starter
Joined
Nov 19, 2010
Messages
150

blues_harp28

Moderator
Joined
Jan 9, 2005
Messages
19,301
A defrag will sort out the sectors on the hard drive and the disk clean will remove temp files, etc,
But to sort out the system files - you really need to run system file checker [sfc /scannow] and for that you will need to use the install CD.
 

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