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Web Site Visible from everywhere except my location

Discussion in 'Web & Email' started by lewishere, Dec 4, 2011.

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  1. lewishere

    lewishere Thread Starter

    Joined:
    Dec 4, 2011
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    My remote website (followtechnology.com) does not respond to a ping or tracert from my home but is available from anywhere else in the country/world. The ip address does not respond either. I am unable to access the site from any device on my network. The only way I can get back into my site is to restart the router. This happens on a regular basis after successfully accessing the site for a while. It only effects this one web site. My site was one of a number attacked by a global hacker a few months ago and I am concerned that something may have been done locally. The site is hosted on a VPS and the servers are all clear of any virus. All virus checks and malware are clear on my local devices as well.

    Any help much appreciated.
     
  2. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    I see this almost exclusively with routers.

    The problem may occur when viewing the same website over a router, from more than one computer or application at the time, for some period of time.

    It seems like it's activating something in the server software that puts your IP address on a so called "blacklist". Not saying it's your case but it's a possibility.

    Resetting your router often helps but you may want to try something else, like changing your router's MTU settings value.

    Log on to your router settings.

    Select WAN settings and change MTU value, depending on your router's configuration, to something like 1396 (normally 1500) (but remember the original number in case it doesn't work). Click apply.
     
  3. lewishere

    lewishere Thread Starter

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    Dec 4, 2011
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    Thanks I'll give it a try and report back.
    Cheers
     
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