Webbrowser Won't Load

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SusiQusi

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Joined
Oct 10, 2003
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86
Hi Everyone

I am trying to fix a friend's computer. He had 4 trojans on his pc that he found in January and didn't tell anyone. He is running OS: xp pro 1a.......RAM: 512......cant remember the information about his hard drive except it's an AMD.

The error message he is getting is this:

"cannot open web browser, error message "Downloading from site:res//C\WINDOWS\System32\shdolc.dll/offcancl.htm"

I have tried system restore, it will dont work for him, also tried a reinstall of windows, still no go. I tried to run hijack but it will not read from his floppy disk. I will try to save hijack to a cdrom and run it when I go there on Tuesday.

I would appreciate any suggestions that you can give me. You guys are always so helpful. Thank you.

Susi
 
Joined
Mar 9, 2006
Messages
7
Install avast home edition on your friends pc from a cd rom or jump drive and then run avast antivirus. Get rid of the Trojans then go to firefox and get rid of his IE or Netscape.

This worked for me, but someone else may have a better idea.


www.avast.com

www.firefox.com
 

SusiQusi

Thread Starter
Joined
Oct 10, 2003
Messages
86
Thankies HelpDesk1 I will try but his pc only connects at 32.3 kb as he is in a rural area.........so I'll burn the install and program to disk here and hopefully fingers crossed. Thankies muchly :)
 

SusiQusi

Thread Starter
Joined
Oct 10, 2003
Messages
86
Hi Everyone

Am just heading out to my friend's place to try to run hijack and hopefully that will work. Also to install firefox and avg (from disk). I'll let you know how it goes, thankies so much for your suggestions HelpDesk1........I shall return.....

Regards

Susanne
 
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