Webcam and black screen

Help, please! Both my daughter and I have identical logitech web cams. We try to talk and see each other in preparation for connecting with her neices in Florida. We both have Vista, AIM 6.5 and Logitech WebCamSTX. We can hear each other but get a black screen. Every once in awhile I can see her but she has been unable to see me. What are we doing wrong?
She has a cable connection and I have a dsl line.

 

Is it possible you haven't turned on webcam in the aim system? You have to identify what you want your system and your webcam to do and whether you want others to see you or not. Jazz

 

I don't know if I have done that. Probably not since I don't know where I tell the program in the AIM program what I want the camera to do. Can you give me a hint where I go to enter that information? I appreciate the help.

 

Get yahoo messenger for your web chatting program, it seems to be the easiest program for video and audio. They even have big buttons in the chat dialog boxes for you to invite the other user to see you or hear you