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Webcam compatibility problems

Discussion in 'Hardware' started by jimbo99, Oct 16, 2003.

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  1. jimbo99

    jimbo99 Thread Starter

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    Hi, I'm new to this so I hope I'm posting this in the right place.

    I recently bought a Chicony TwinkleCam webcam (USB), but when I install the driver and restart my computer I can no longer connect to the internet. My OS is Windows XP and I have a broadband connection via a router. I use an automatically obtained IP address provided by the DHCP server, but when I restart the computer the IP address and default gateway addresses have changed. Even if I try to enter the original addresses manually I still can't connect.

    I restored the computer to the previous restore point and the problem stopped, so I am thinking that it must be the camera driver or something that occurs during the installation.

    Any suggestions would be greatly appreciated.:confused:
     
  2. ~Candy~

    ~Candy~ Retired Administrator

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    Hi and welcome. Per chance is the USB Controller sharing the same IRQ with the NIC card?
     
  3. jimbo99

    jimbo99 Thread Starter

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    I've just checked the IRQs, the USB controller is on IRQ 21 and the NIC is on IRQ 23, so I don't think that is the problem.
     
  4. ~Candy~

    ~Candy~ Retired Administrator

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    Are you installing drivers for the camera from the disk that came with it? Or is XP finding them? Did you follow the installation intructions, some USB devices don't like to be plugged in until the setup is run.
     
  5. ~Candy~

    ~Candy~ Retired Administrator

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    Did it say it was compatible with XP?????
     
  6. jimbo99

    jimbo99 Thread Starter

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    I installed the drivers from the CD which came with the webcam and I followed the installation instructions exactly, only connecting the USB cable when told to do so.
     
  7. jimbo99

    jimbo99 Thread Starter

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    Yes, according to the info supplied with the camera it is XP compatible.
     
  8. ~Candy~

    ~Candy~ Retired Administrator

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    I don't know how the camera installaton would change the IP address and default gateway.

    What happens if you don't install the software from the cd and just plug the USB camera in and let it be found and go that route?
     
  9. jimbo99

    jimbo99 Thread Starter

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    I tried that as well, but the Hardware Wizard can't find any drivers, so I would have to install from the CD again!!
     
  10. ~Candy~

    ~Candy~ Retired Administrator

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    Right, but you'll put the cd in just so it can locate drivers, not let it autorun thru the setup.exe.
     
  11. jimbo99

    jimbo99 Thread Starter

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    Ok, so that's me being stupid. I'll try that, thanks.
     
  12. ~Candy~

    ~Candy~ Retired Administrator

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    You may have to browse to a specific driver folder to, not just stop the search at E: or whatever your cdrom drive letter is.
     
  13. jimbo99

    jimbo99 Thread Starter

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    Right, I let Windows detect the new hardware and install the drivers, and that worked ok. But now some very strange things are happening.

    Firstly, when I open Internet Explorer it just comes up with an error saying "Cannot connect to server" and " Page cannot be displayed", which suggests there is a problem with the internet connection. Also I can't connect through Microsoft Outlook to send/receive emails. BUT I am signed in to Messenger and can access the internet through this.

    Also another Local Area Network connection has appeared in Network Connections called "Microsoft TV/Video Connection". This is running alongside my usual LAN connection, but I only have one NIC and one network cable going into my computer. I tried to disable this connection, but it wouldn't let me. It gave an error which I've attached as a jpeg.

    Something is definitely not right!!!
     

    Attached Files:

  14. ~Candy~

    ~Candy~ Retired Administrator

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    Ah, so it's installing it's own deal.........interesting. Can you right click on the 'real' one and see what happens if you bridge connections?
     
  15. jimbo99

    jimbo99 Thread Starter

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    I've bridged the two connections, but that hasn't helped with the non-connection through Internet Explorer. It seems that everything which requires an internet connection is disabled except for Messenger and this IE window which I am using to post to the forum.
     
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