1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Webcam Not Recognized - Inspiron 1545

Discussion in 'Windows 7' started by godsblondepk, Jul 21, 2012.

Thread Status:
Not open for further replies.
  1. godsblondepk

    godsblondepk Thread Starter

    Jul 21, 2012
    Tech Support Guy System Info Utility version
    OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
    Processor: Pentium(R) Dual-Core CPU T4300 @ 2.10GHz, Intel64 Family 6 Model 23 Stepping 10
    Processor Count: 2
    RAM: 3032 Mb
    Graphics Card: Mobile Intel(R) 4 Series Express Chipset Family, 1292 Mb
    Hard Drives: C: Total - 227973 MB, Free - 149497 MB;
    Motherboard: Dell Inc., 0G848F
    Antivirus: Microsoft Security Essentials, Updated and Enabled

    I've had my computer just over a year and this is the second time my internal webcam has just stopped working. I have no idea what the tech guys did to fix it the first time, and I'm not under warranty anymore. When I go to device manager, it says everything is working properly. I've tried installing device updates from Dell's support website. Any other ideas?
  2. pip22


    Nov 21, 2004
    Ah, those wonderful tech guys who fix your PC but never tell you how they did it - no surprises there.
    Are you sure the webcam is actually listed in Device Manager at all?
    If a device isn't listed it could mean it's actually faulty to the point where DM can't detect it.

    Whatever, it won't do any harm to try re-installing it's driver, and you can download that from Dell's support website:
    UK site: http://support.euro.dell.com/support/index.aspx?c=uk&l=en&s=gen
    If you need a different country, click top-left for a drop-down list.
  3. godsblondepk

    godsblondepk Thread Starter

    Jul 21, 2012
    I downloaded both of the Video drivers from there yesterday. Neither of them helped. Is there a different one I'm supposed to download?
  4. Dell-Kris

    Dell-Kris Dell Representative

    Apr 12, 2012
    My name is Krishna and I work for the Social Media and Community Team at Dell. Looks like you need the Dell webcam central software suite. Try downloading and installing it from http://dell.to/cYoztM. You can also download it from https://smartsource.dell.com/. You need to register yourself using the system's Service Tag number.

    If that doesn't help, try the troubleshooting steps mentioned in the below link

    Dell-Kris K
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1061960

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice