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Webcam not working

Discussion in 'All Other Software' started by glittering2007, Sep 13, 2013.

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  1. glittering2007

    glittering2007 Thread Starter

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    Built-in webcam not working... My webcam is not working properly. So I checked the ArcSoft Webcam Companion 4 to see if my camera was connected. It said "A webcam was not found or is not working properly. Please click Connect button and try again." So I click on the Connect button and it tells me "Camera not found. The camera is either being used by another application or is not connected. Make sure the cam is connected and working properly.I have tried installing Intel USB 3.0 from the official network of Sony Vaio but that also didnt work out.I have checked for windows update too." I have no idea what to do!

    My laptop is Sony Vaio E series SVE15115EN. I use Windows 7 Home Basic (64 bit).
     
  2. flavallee

    flavallee Trusted Advisor

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    Go to Control Panel - Device Manager.

    Are there any entries in the Device Manager window that have a ? or ! or X next to them?

    What's listed in the Imaging Devices heading?

    ----------------------------------------------------------
     
  3. glittering2007

    glittering2007 Thread Starter

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    First of all nothing like Imaging devices is listed in my Device Manager.But I do have Bluetooth Peripheral device under the section Other Devices and Unknown Devices under Universal Serial Bus Controllers with an exclamation mark(symbol used to indicate warnings).I tried updating both of them using net but got the message "Windows could not find driver software for your device.If you know the manufacturer of the device,you can visit its website and check the support section for driver software."
     
  4. flavallee

    flavallee Trusted Advisor

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    Advise the exact names of those entries that have a ! next to them.

    Double-click each one to open its properties window, then click the "Details" tab, then select "Hardware ids".

    There should be one or more strings that have VEN_####&DEV_#### as part of it.

    Advise what the 4 characters are that follow VEN_ and DEV_

    Make sure to submit them correctly.

    -----------------------------------------------------------
     
  5. glittering2007

    glittering2007 Thread Starter

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    For Bluetooth Peripheral Device, the hardware ID is
    BTHENUM\{00006675-7475-7265-6469-616c62756d70}_VID&0001000f_PID&0000
    BTHENUM\{00006675-7475-7265-6469-616c62756d70}_LOCALMFG&0045

    For USB unknown device the hardware ID is
    USB\UNKNOWN (Nothing is shown as hardware ID)
     
  6. flavallee

    flavallee Trusted Advisor

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    Download and save the

    TSG System Information Utility (SysInfo.exe)

    After it's been downloaded and saved, double-click it to run it.

    Information about your computer will appear.

    Return here to your thread, then copy-and-paste the ENTIRE text here.

    -------------------------------------------------------

    Which country do you live in?

    The Sony VAIO SVE15115EN laptop appears to sell in Asia.

    ------------------------------------------------------
     
  7. glittering2007

    glittering2007 Thread Starter

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    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Home Basic, Service Pack 1, 64 bit
    Processor: Intel(R) Core(TM) i3-2370M CPU @ 2.40GHz, Intel64 Family 6 Model 42 Stepping 7
    Processor Count: 4
    RAM: 4066 Mb
    Graphics Card: AMD Radeon HD 7650M, 1024 Mb
    Hard Drives: C: Total - 151821 MB, Free - 71501 MB; D: Total - 54621 MB, Free - 9733 MB; F: Total - 154622 MB, Free - 3681 MB;
    Motherboard: Sony Corporation, VAIO
    Antivirus: avast! Antivirus, Not Updated

    This is the info I got after running the .exe file.

    Yes you are correct,I am from India.
     
  8. flavallee

    flavallee Trusted Advisor

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    Click the Sony link that I submitted in post #6.

    Select the Downloads tab.

    Select Microsoft Windows 7 Home Basic 64-bit for the operating system.

    Select Original Driver or Software Patches for files by type.

    The list of device drivers and software updates for your laptop will appear.

    I didn't see anything associated with a webcam in either list.

    You may need to contact Sony to resolve the issue.

    ---------------------------------------------------------

    What did you do with that laptop before the webcam stopped working?

    ---------------------------------------------------------
     
  9. glittering2007

    glittering2007 Thread Starter

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    Yeah.. I too checked the sony website for drivers,but couldn't find any.I was uninstalling some unwanted programs and doubt if I have uninstalled any driver by mistake.Anyways,thanks a lot for taking the time to help me out.
     
  10. flavallee

    flavallee Trusted Advisor

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    You're welcome, and good luck. :) (y)

    -----------------------------------------------------------
     
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