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webcam registry problem

Discussion in 'Hardware' started by veggieboy2001, Jan 29, 2011.

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  1. veggieboy2001

    veggieboy2001 Thread Starter

    Joined:
    Jan 29, 2011
    Messages:
    7
    I am getting the message: "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)" for my logitech c310 webcam. I am running a Windows7 upgrade (from Vista) on a Dell xps 420. Doing a full uninstall using Revo Uninstaller Pro and a clean reinstall didn't help.:( Does anyone have any suggestions??

    Thanks!
    Anthony
     
  2. bicycle bill

    bicycle bill Banned

    Joined:
    Jul 11, 2003
    Messages:
    2,092
    I Googled this error and the following procedure fixed the error for a couple of individuals. See what you think.

    Device Manager displays the following message in the Device Properties dialog box, on the General tab, in the Device Status text box:

    Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. To fix this problem you should uninstall and then reinstall the hardware device. (Code 19)

    Diagnosis
    Data in the registry for the device and its driver have been damaged.

    Resolution
    A registry problem was detected. This can occur when more than one service is defined for a device, if there is a failure opening the service registry entry, or if the driver name cannot be obtained from the service registry entry.

    Try these options:

    Click Uninstall, and then click Scan for hardware changes to load a usable driver.


    If the device is a CD or DVD drive, follow the procedure in Article ID 929461 on the Microsoft Web site (http://go.microsoft.com/fwlink/?LinkID=192798).


    Restart the computer in Safe Mode, and then select Last Known Good Configuration. This rolls back to the most recent successful registry configuration.
     
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