Webcam/video camera won't start in Zoom app


Thread Starter
Jun 6, 2020
Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 10 Home, 64 bit, Build 18362, Installed 20190812184929.000000-420
Processor: Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz, Intel64 Family 6 Model 78 Stepping 3, CPU Count: 4
Total Physical RAM: 8 GB
Graphics Card: Intel(R) HD Graphics 520, 1024 MB
Hard Drives: C: 914 GB (805 GB Free);
Motherboard: Dell Inc. 0WTXH9, ver X00, s/n /5QY9262/CN1296359L0111/
System: Dell Inc., ver DELL - 1072009, s/n 5QY9262
Antivirus: Windows Defender, Enabled and Updated

I have been through dell and zoom troubleshoot. I have installed and uninstalled the drivers; went through other help lines Sometimes the camera will work in test but never works when join a meeting, Only audio works.

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