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webcam virus?

Discussion in 'Virus & Other Malware Removal' started by simon15, May 4, 2012.

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  1. simon15

    simon15 Thread Starter

    Joined:
    May 4, 2012
    Messages:
    49
    is there a known virus going about that stops your webcam working properly? I may have such a thing! My webcam has stopped working on my desktop ( after several years of no probs) Ive downloaded latest drivers reloaded software atc but all I can get is a still picture when I try to use it in any internet application such as a chatroom. However when I plugged it into my laptop it works perfectly again! This would kid of eliminate the cam its self as faulty?
    So is there any such virus & if so how can I get rid?
    thanks
     
  2. simon15

    simon15 Thread Starter

    Joined:
    May 4, 2012
    Messages:
    49
    anyone?
     
  3. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    63,659
    A "webcam" virus? I've never heard of one.

    Let's see what's auto-starting and running, and if any obvious issues need to be addressed.

    Go here and click the green "Download latest version" link to download and save HiJackThis 2.0.4

    After it's been downloaded and saved, close all open windows first, then double-click the saved file to install it.

    Allow it to install in its default location - C:\Program Files.

    After it's been installed, start it and allow its main window to load.

    Uncheck "Do not show this window when I start HiJackThis".

    Click "Do a system scan and save a log file".

    When the scan is finished in 30 - 60 seconds, a log file will appear.

    Save that log file.

    Return here to your thread, then copy-and-paste the entire log file here.

    -------------------------------------------------------
     
  4. simon15

    simon15 Thread Starter

    Joined:
    May 4, 2012
    Messages:
    49
    Hi, here is my hijack file:


    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 15:25:48, on 27/04/2010
    Platform: Windows Vista SP1 (WinNT 6.00.1905)
    MSIE: Internet Explorer v8.00 (8.00.6001.18904)
    Boot mode: Normal

    Running processes:
    C:\Windows\system32\Dwm.exe
    C:\Windows\Explorer.EXE
    C:\Windows\RtHDVCpl.exe
    C:\Windows\PixArt\PAC207\Monitor.exe
    C:\Windows\vVX3000.exe
    C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
    C:\Program Files\BT Broadband Desktop Help\btbb\BTHelpNotifier.exe
    C:\Program Files\Common Files\Java\Java Update\jusched.exe
    C:\Program Files\Windows Sidebar\sidebar.exe
    C:\Windows\ehome\ehtray.exe
    C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
    C:\Program Files\Webroot\Washer\wwDisp.exe
    C:\Program Files\Nokia\Nokia PC Suite 7\PCSuite.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    C:\Program Files\PhraseExpress\phraseexpress.exe
    C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
    C:\Windows\System32\rundll32.exe
    C:\Windows\system32\taskeng.exe
    C:\Windows\ehome\ehmsas.exe
    C:\Program Files\IVT Corporation\BlueSoleil\BlueSoleil.exe
    C:\Program Files\IVT Corporation\BlueSoleil\BlueSoleil VoIP Plugin.exe
    C:\Program Files\Skype\Phone\Skype.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
    C:\Program Files\PC Connectivity Solution\Transports\NclIVTBTSrv.exe
    C:\Windows\system32\wuauclt.exe
    C:\Program Files\Windows Live\Mail\wlmail.exe
    C:\Program Files\Google\Chrome\Application\chrome.exe
    C:\Program Files\Google\Chrome\Application\chrome.exe
    C:\Program Files\Google\Chrome\Application\chrome.exe
    C:\Program Files\Google\Chrome\Application\chrome.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://uk.red.clientapps.yahoo.com/...b/*http://uk.docs.yahoo.com/info/bt_side.html
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://uk.red.clientapps.yahoo.com/customize/btyahoo/defaults/sp/*http://uk.search.yahoo.com/
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.shopandscan.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://uk.red.clientapps.yahoo.com/customize/btyahoo/defaults/su/*http://uk.search.yahoo.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://uk.red.clientapps.yahoo.com/...b/*http://uk.docs.yahoo.com/info/bt_side.html
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://uk.red.clientapps.yahoo.com/customize/btyahoo/defaults/sp/*http://uk.search.yahoo.com/
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://uk.red.clientapps.yahoo.com/customize/btyahoo/defaults/su/*http://uk.search.yahoo.com/
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    O1 - Hosts: ::1 localhost
    O2 - BHO: HP Print Clips - {053F9267-DC04-4294-A72C-58F732D338C0} - C:\Program Files\HP\Smart Web Printing\hpswp_framework.dll
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: Gacela2 - {4BEEA052-726D-4A6E-B65D-A6BD07C263F3} - C:\Program Files\WebView\Gacela2.dll
    O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
    O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
    O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
    O4 - HKLM\..\Run: [Skytel] Skytel.exe
    O4 - HKLM\..\Run: [Monitor] C:\Windows\PixArt\PAC207\Monitor.exe
    O4 - HKLM\..\Run: [LifeCam] "C:\Program Files\Microsoft LifeCam\LifeExp.exe"
    O4 - HKLM\..\Run: [VX3000] C:\Windows\vVX3000.exe
    O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd2.exe"
    O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
    O4 - HKLM\..\Run: [BTPostInstall] C:\Users\MISSMO~1\AppData\Local\Temp\post.exe
    O4 - HKLM\..\Run: [NvSvc] "RUNDLL32.EXE" C:\Windows\system32\nvsvc.dll,nvsvcStart
    O4 - HKLM\..\Run: [NvCplDaemon] "RUNDLL32.EXE" C:\Windows\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [NvMediaCenter] "RUNDLL32.EXE" C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
    O4 - HKLM\..\Run: [btbb_McciTrayApp] "C:\Program Files\BT Broadband Desktop Help\btbb\BTHelpNotifier.exe"
    O4 - HKLM\..\Run: [ArcSoft Connection Service] C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
    O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
    O4 - HKCU\..\Run: [Sidebar] "C:\Program Files\Windows Sidebar\sidebar.exe" /autoRun
    O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
    O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"
    O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
    O4 - HKCU\..\Run: [Window Washer] "C:\Program Files\Webroot\Washer\wwDisp.exe"
    O4 - HKCU\..\Run: [DriverUpdaterPro] C:\Program Files\XPC Tools\Driver Updater Pro\DriverUpdaterPro.exe -t
    O4 - HKCU\..\Run: [RunSpySweeperScheduleAtStartup] "C:\Windows\system32\msfeedssync.exe" /ScheduleSweep=User_Feed_Synchronization-{C762E668-08A4-4EC2-8A7F-8835A6AF83AF}
    O4 - HKCU\..\Run: [PC Suite Tray] "C:\Program Files\Nokia\Nokia PC Suite 7\PCSuite.exe" -onlytray
    O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-18\..\Run: [skype] "C:\Program Files\Skype\Phone\Skype.exe" (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [skype] "C:\Program Files\Skype\Phone\Skype.exe" (User 'Default user')
    O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
    O4 - Startup: PhraseExpress.lnk = C:\Program Files\PhraseExpress\phraseexpress.exe
    O4 - Startup: RT-Updater.lnk = C:\Ross-Tech\VCDS\vcds.exe
    O4 - Global Startup: BlueSoleil.lnk = C:\Program Files\IVT Corporation\BlueSoleil\gprs.exe
    O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    O4 - Global Startup: PalTalk.lnk = C:\Program Files\Paltalk Messenger\paltalk.exe
    O4 - Global Startup: PhraseExpress.lnk = C:\Program Files\PhraseExpress\phraseexpress.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
    O9 - Extra button: (no name) - {4BEEA052-726D-4A6E-B65D-A6BD07C263F3} - C:\Program Files\WebView\Gacela2.dll
    O9 - Extra 'Tools' menuitem: About WebView - {4BEEA052-726D-4A6E-B65D-A6BD07C263F3} - C:\Program Files\WebView\Gacela2.dll
    O9 - Extra button: PalTalk - {4EAFEF58-EEFA-4116-983D-03B49BCBFFFE} - C:\Program Files\Paltalk Messenger\Paltalk.exe (file missing)
    O9 - Extra button: HP Clipbook - {58ECB495-38F0-49cb-A538-10282ABF65E7} - C:\Program Files\HP\Smart Web Printing\hpswp_extensions.dll
    O9 - Extra button: HP Smart Select - {700259D7-1666-479a-93B1-3250410481E8} - C:\Program Files\HP\Smart Web Printing\hpswp_extensions.dll
    O9 - Extra button: Skype add-on for Internet Explorer - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    O9 - Extra 'Tools' menuitem: Skype add-on for Internet Explorer - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
    O13 - Gopher Prefix:
    O16 - DPF: {05CDEE1D-D109-4992-B72B-6D4F5E2AB731} (PhotoBox uploader) - http://static.photobox.co.uk/sg/common/ImageUploader4.cab
    O16 - DPF: {0742B9EF-8C83-41CA-BFBA-830A59E23533} (Microsoft Data Collection Control) - https://support.microsoft.com/OAS/ActiveX/MSDcode.cab
    O16 - DPF: {0CFA086E-6336-4D95-B6AA-90F564E99631} (TNSClicker.Clicker) - http://www.shopandscan.com/TNSClicker.CAB
    O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://utilities.pcpitstop.com/da/PCPitStop.CAB
    O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www1.snapfish.co.uk/SnapfishUKActivia.cab
    O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx2.hotmail.com/mail/w2/resources/VistaMSNPUplden-gb.cab
    O16 - DPF: {84818113-96C5-11D2-BE39-006008BF4DD5} (ViewDirector Object) - http://www.scotlandspeople.gov.uk/Viewers/ActiveXControl/viewdw32.ocx
    O16 - DPF: {BA3BAF69-72B1-4BCE-BE96-A4D304EAFBB4} (PhotoBox uploader) - http://assets.photobox.com/assets/aurigma/ImageUploader4.cab?20080814071732
    O16 - DPF: {CE3409C4-9E26-4F8E-83E4-778498F9E7B4} (PB_Uploader Class) - http://static.photobox.co.uk/sg/common/uploader_uni.cab
    O16 - DPF: {D821DC4A-0814-435E-9820-661C543A4679} (CRLDownloadWrapper Class) - http://drmlicense.one.microsoft.com/crlupdate/en/crlocx.ocx
    O16 - DPF: {E8F628B5-259A-4734-97EE-BA914D7BE941} (Driver Agent ActiveX Control) - http://www.driveragent.com/files/driveragent.cab
    O16 - DPF: {EBB176D2-AF75-4706-832F-4C8448F72757} (TNSClickerc.Clicker) - http://www.shopandscan.com/TNSClickrc.CAB
    O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
    O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
    O18 - Protocol: vw-wi - {0F3C833F-FB28-40EA-8CB9-6A55B996C3F6} - C:\ElsaWin\bin\wiProt.dll
    O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
    O23 - Service: ArcSoft Connect Daemon (ACDaemon) - ArcSoft Inc. - C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
    O23 - Service: Adobe Active File Monitor V5 (AdobeActiveFileMonitor5.0) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 5.0\PhotoshopElementsFileAgent.exe
    O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    O23 - Service: BlueSoleil Hid Service - Unknown owner - C:\Program Files\IVT Corporation\BlueSoleil\BTNtService.exe
    O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe (file missing)
    O23 - Service: Google Update Service (gupdate1c9c437443ceb59) (gupdate1c9c437443ceb59) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: ELSA Administration Service (LcSvrAdm) - Volkswagen AG - C:\ElsaWin\bin\LcSvrAdm.exe
    O23 - Service: ELSA Auftragsverwaltungs Service (LcSvrAuf) - Volkswagen AG - C:\ElsaWin\bin\LcSvrAuf.exe
    O23 - Service: ELSA DBA Server (LcSvrDba) - Volkswagen AG - C:\ElsaWin\bin\LcSvrDba.exe
    O23 - Service: ELSA Historie Server (LcSvrHis) - Volkswagen AG - C:\ElsaWin\bin\LcSvrHis.exe
    O23 - Service: ELSA PASS Server (LcSvrPAS) - Volkswagen AG - C:\ElsaWin\bin\LcSvrPas.exe
    O23 - Service: ELSA APOSpro Server (LcSvrSaz) - Volkswagen AG - C:\ElsaWin\bin\LcSvrSaz.exe
    O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    O23 - Service: lxbc_device - - C:\Windows\system32\lxbccoms.exe
    O23 - Service: McciCMService - Alcatel-Lucent - C:\Program Files\Common Files\Motive\McciCMService.exe
    O23 - Service: ServiceLayer - Nokia - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
    O23 - Service: Start BT in service - Unknown owner - C:\Program Files\IVT Corporation\BlueSoleil\StartSkysolSvc.exe
    O23 - Service: ELSA Vaudis Service (VSGate) - Volkswagen AG - C:\ElsaWin\bin\VSGate.exe
    O23 - Service: WebView-Reporting-Service - Unknown owner - C:\Program Files\WebView\WebView-Reporting.exe
    O23 - Service: WebView-Update-Service - Unknown owner - C:\Program Files\WebView\WebView-Updater.exe
    O23 - Service: Window Washer Engine (wwEngineSvc) - Webroot Software, Inc. - C:\Program Files\Webroot\Washer\WasherSvc.exe

    --
    End of file - 14452 bytes


    Thanks
     
  5. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    63,659
    Your computer appears to be infected, but a gold/blue shield removal specialist will need to confirm that.

    Why hasn't Windows Vista SP1 been upgraded to SP2?

    ---------------------------------------------------------------

    Click Start - Run, then type in MSCONFIG and then click OK - "Startup" tab.

    Write down only the names in the "Startup Item" that have a checkmark next to them.

    If the "Startup Item" column isn't wide enough to see the entire name of any of them, widen the column.

    Submit those names here in a vertical list, and make sure to spell them exactly as you see them there.

    ----------------------------------------------------------------

    Start HiJackThis.

    Click on the "Open The Misc Tools Section" button.

    Click on the "Open Uninstall Manager" button.

    Click on the "Save List" button.

    Save the "uninstall_list.txt" file somewhere.

    It'll then open in Notepad.

    Return here to your thread, then copy-and-paste the entire file here.

    ----------------------------------------------------------------
     
  6. simon15

    simon15 Thread Starter

    Joined:
    May 4, 2012
    Messages:
    49
    any way I can copy & paste the list? - its a fairly long list! Copy/paste doesnt seem to work here tho?
     
  7. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    63,659
    All I need are the names in the "Startup Item" column. I don't need any of the information in the other columns.

    There's no way that you can copy-and-paste the names from within the System Configuration Utility window. You would need to provide screenshots or images of that window.

    I request this information every day from others here, and they have no problem with writing down the names and submitting the list here.

    ------------------------------------------------------------
     
  8. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    63,659
    If you want a gold/blue shield removal specialist to assist you, you need to read the topmost "sticky" in this forum and then provide the required logs and information.

    ---------------------------------------------------------
     
  9. simon15

    simon15 Thread Starter

    Joined:
    May 4, 2012
    Messages:
    49
    ok, here goes!

    windows defender
    win
    WebViewWatchdog
    microsoft lifecam
    Realplayer (32bit)
    Symantec PIF alertEng
    Realtek voice manager
    HD Audio control panel
    Restartnerosetup
    Quicktime
    NVIDIA Driver helper service version 97.54
    NVIDIA Media Center Library
    NVIDIA Windows Compatable Display Driver Version 97.54
    Registry monitor
    Malwarebytes' Anti-malware
    hp digital imaging-hp-all-in-one series
    GrooveMonitor Utilty
    Data manager
    BTPostInstall
    btbb_McciTrayApp
    ArcSoft Connect
    Apple Push
    Updater
    Adobe photo Downloader 3.0 component
    Acrobat Reader and Acrobat manager
    Microsoft Lifecam
    Java(TM) Platform SE Auto Uploader 2.0
    Window Washer
    Google Toolbar Notifier
    SUPERAntiSpyware
    Microsoft Windows Operating System
    Windows Internet Explorer
    rNMrBCHAvZ
    Nokia Suite
    Media Finder
    Microsoft Windows Operating System
    DriverUpdaterPro
    Complete DCA Update Agent
    bg Montitor (79662EO4-7C6C-4d9f-64C7-88D8A56B10AA)
    agb6apivAC
    Sony PC Companion
    Microsoft Office OneNote
    PhraseExpress
    BlueSoleil
    hp digital imaging-hp-all-in-one series
    AutoStartService
    PhraseExpress


    Phew! thats all the checked items!
     
  10. simon15

    simon15 Thread Starter

    Joined:
    May 4, 2012
    Messages:
    49
    here is the HiJack list as requested:


    32 Bit HP CIO Components Installer
    7-Zip 4.65
    Activation Assistant for the 2007 Microsoft Office suites
    Adobe Acrobat and Reader 8.1.2 Security Update 1 (KB403742)
    Adobe Flash Player 11 ActiveX
    Adobe Flash Player 11 Plugin
    Adobe Help Center 2.1
    Adobe Photoshop Elements 5.0
    Adobe Photoshop Lightroom 3
    Adobe Reader X (10.1.2)
    Apple Application Support
    Apple Mobile Device Support
    Apple Software Update
    ArcSoft PhotoImpression 6
    Ask Toolbar
    AVS Update Manager 1.0
    AVS4YOU Software Navigator 1.4
    AxCrypt (Remove Only)
    Babylon toolbar on IE
    Bluesoleil2.7.0.13 VoIP Release 071227
    BT Broadband Desktop Help
    BT Wireless Connection Manager
    Cell Phone Unlock Toolbar
    Chinese Symbol Studio 2
    Classic Games
    Conduit Engine
    Coupon Printer
    DBXTriever 3.0
    ElsaWin
    FaceOnBody
    FavOrg
    File Helper 1.1.0.4
    File Type Assistant
    Free Audio Editor
    Free Video Converter 1.0
    Free YouTube Download version 2.10.29
    FreeOnlineRadioPlayerRecorder Toolbar
    FrostWire 4.21.3
    FTDI FTD2XX USB Drivers
    FTDI USB Serial Converter Drivers
    Google Chrome
    Google Earth
    Google Earth Plug-in
    Google SketchUp 8
    Google Toolbar for Internet Explorer
    Google Toolbar for Internet Explorer
    Google Update Helper
    HiJackThis
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
    HP Customer Participation Program 9.0
    HP Deskjet All-In-One Software 9.0
    HP Imaging Device Functions 9.0
    HP Photosmart Essential 2.01
    HP Product Assistant
    HP Smart Web Printing
    HP Solution Center 9.0
    HP Update
    HPSSupply
    Java(TM) 6 Update 31
    Jessops
    jZip
    LG USB Modem Driver
    Malwarebytes' Anti-Malware
    Media Go
    Microsoft .NET Framework 3.5 SP1
    Microsoft .NET Framework 3.5 SP1
    Microsoft Corporation
    Microsoft LifeCam
    Microsoft Office 2007 Service Pack 2 (SP2)
    Microsoft Office 2007 Service Pack 2 (SP2)
    Microsoft Office 2007 Service Pack 2 (SP2)
    Microsoft Office 2007 Service Pack 2 (SP2)
    Microsoft Office 2007 Service Pack 2 (SP2)
    Microsoft Office 2007 Service Pack 2 (SP2)
    Microsoft Office 2007 Service Pack 2 (SP2)
    Microsoft Office 2007 Service Pack 2 (SP2)
    Microsoft Office 2007 Service Pack 2 (SP2)
    Microsoft Office 2007 Service Pack 2 (SP2)
    Microsoft Office 2007 Service Pack 2 (SP2)
    Microsoft Office 2007 Service Pack 2 (SP2)
    Microsoft Office 2007 Service Pack 2 (SP2)
    Microsoft Office 2007 Service Pack 2 (SP2)
    Microsoft Office Access MUI (English) 2007
    Microsoft Office Access Setup Metadata MUI (English) 2007
    Microsoft Office Enterprise 2007
    Microsoft Office Enterprise 2007
    Microsoft Office Excel MUI (English) 2007
    Microsoft Office Groove MUI (English) 2007
    Microsoft Office Groove Setup Metadata MUI (English) 2007
    Microsoft Office InfoPath MUI (English) 2007
    Microsoft Office OneNote MUI (English) 2007
    Microsoft Office Outlook MUI (English) 2007
    Microsoft Office PowerPoint MUI (English) 2007
    Microsoft Office Proof (English) 2007
    Microsoft Office Proof (French) 2007
    Microsoft Office Proof (Spanish) 2007
    Microsoft Office Proofing (English) 2007
    Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
    Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
    Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
    Microsoft Office Publisher MUI (English) 2007
    Microsoft Office Shared MUI (English) 2007
    Microsoft Office Shared Setup Metadata MUI (English) 2007
    Microsoft Office Word MUI (English) 2007
    Microsoft Silverlight
    Microsoft SQL Server Compact 3.5 SP1 English
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Microsoft_VC100_CRT_SP1_x86
    Motorola Phone Tools
    Mozilla Firefox (3.6.13)
    MSVC80_x86_v2
    MSVC90_x86
    MSXML 4.0 SP2 (KB936181)
    MSXML 4.0 SP2 (KB954430)
    MSXML 4.0 SP2 (KB973688)
    NEF Codec
    NefMoto VW Audi ME7 ECU Flasher
    neroxml
    Newzbin2 Client 1.0.0.345
    Nokia Connectivity Cable Driver
    Nokia Map Loader
    Nokia PC Suite
    Nokia PC Suite
    Nokia Software Updater
    Nokia Suite
    Nokia Suite
    NokiaFREE Unlock Codes Calculator
    NVIDIA Drivers
    OGA Notifier 2.0.0048.0
    OpenMG Limited Patch 4.7-07-14-05-01
    OpenMG Secure Module 4.7.00
    OVT Scanner X86
    PC Connectivity Solution
    PHOTOfunSTUDIO 4.0 HD Edition
    PhraseExpress
    PhraseExpress v7.0.148
    QuickTime
    Reader Drivers and Utilities
    RealNetworks - Microsoft Visual C++ 2008 Runtime
    RealPlayer
    Realtek High Definition Audio Driver
    RealUpgrade 1.1
    Revo Uninstaller 1.83
    Safari
    Security Update for 2007 Microsoft Office System (KB969559)
    Security Update for 2007 Microsoft Office System (KB976321)
    Security Update for 2007 Microsoft Office System (KB982312)
    Security Update for 2007 Microsoft Office System (KB982331)
    Security Update for Microsoft Office Excel 2007 (KB982308)
    Security Update for Microsoft Office InfoPath 2007 (KB979441)
    Security Update for Microsoft Office InfoPath 2007 (KB979441)
    Security Update for Microsoft Office Outlook 2007 (KB972363)
    Security Update for Microsoft Office PowerPoint 2007 (KB982158)
    Security Update for Microsoft Office Publisher 2007 (KB982124)
    Security Update for Microsoft Office system 2007 (972581)
    Security Update for Microsoft Office system 2007 (KB969613)
    Security Update for Microsoft Office system 2007 (KB974234)
    Security Update for Microsoft Office Visio Viewer 2007 (KB973709)
    Security Update for Microsoft Office Word 2007 (KB982135)
    SILKYPIX Developer Studio 3.0 SE
    SIW version 2010.02.10
    Sony PC Companion 2.10.053
    spotflux client
    SUPERAntiSpyware Free Edition
    Uninstall 1.0.0.1
    Uninstall OVT Scanner
    Update for 2007 Microsoft Office System (KB967642)
    Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
    Update for Microsoft Office OneNote 2007 (KB980729)
    Update for Outlook 2007 Junk Email Filter (kb983486)
    VCDS Release 10.6.5
    VCDS Release 908.2
    Vista Codec Package
    Visual C++ CRT 9.0
    Visual C++ CRT 9.0 SP1
    Window Washer
    Windows Driver Package - Nokia Modem (06/01/2009 7.01.0.4)
    Windows Driver Package - Nokia Modem (10/05/2009 4.2)
    Windows Driver Package - Nokia pccsmcfd (08/22/2008 7.0.0.0)
    Windows Driver Package - OPTO ELECTRONICS CO.,LTD (optousb) Ports (06/02/2008 2.0.5.5)
    Windows Driver Package - Ross-Tech USB Driver Package (05/21/2009 2.04.18)
    Windows Driver Package - Ross-Tech USB Driver Package (06/16/2010 2.06.02)
    Windows jZip Toolbar
    Windows Live installer
    Windows Live Mail
    Windows Live Sign-in Assistant
    Windows Media Player Firefox Plugin
    Your Freedom
     
  11. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    63,659
    That's one of the most severely bloated startup lists that I've seen here in 10 years. :eek:

    Some of them don't need to auto-start and run at all, and others can be manually started when needed.

    Go back to Start - Run - MSCONFIG - OK - "Startup" tab.

    Remove the checkmark in these entries in the "Startup Item" column.

    Windows Defender

    RealPlayer (32-bit)

    Realtek Voice Manager

    HD Audio Control Panel

    RestartNeroSetup

    QuickTime

    NVIDIA Driver Helper Service Version 97.54

    NVIDIA Media Center Library

    NVIDIA Windows Compatable Display Driver Version 97.54

    Malwarebytes Anti-Malware

    GrooveMonitor Utility

    ArcSoft Connect

    Updater

    Adobe Photo Downloader 3.0 Component

    Acrobat Reader And Acrobat Manager

    Java(TM) Platform SE Auto Updater 2.0

    GoogleToolbarNotifier

    SUPERAntiSpyware

    DriverUpdaterPro

    Complete DCA Update Agent

    BG_Monitor (79662EO4-7C6C-4d9f-64C7-88D8A56B10AA)

    Microsoft Office OneNote


    After you're done, click Apply - OK/Close - Exit Without Restart.

    Go to Start - Run - SERVICES.MSC - OK.

    Expand the services window so you can see the list more clearly.

    Double-click on these entries, one at a time, to open their properties window:

    ArcSoft Connect Daemon

    Adobe Active File Monitor V5

    Google Update Service

    Google Updater Service

    Windows Defender


    If "Startup Type" is set on Automatic, change it to Manual, then click Apply - OK.

    If "Startup Type" is already set on Manual, close the properties window for that entry.

    After you're all done, close the services window and then restart the computer.

    ----------------------------------------------------------------
     
  12. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    63,659
    Adobe Reader 10.1.2 needs to be updated to 10.1.3

    Ask Toolbar needs to be uninstalled.

    Babylon Toolbar On IE needs to be uninstalled.

    Conduit Engine needs to be uninstalled.

    FrostWire 4.21.3 needs to be uninstalled.

    Java(TM) 6 Update 31 needs to be updated to 1.6.0.32(6 Update 32)

    Malwarebytes Anti-Malware(unknown version) needs to have its update feature run so it can update its definition files and update to 1.61.0.1400

    Microsoft Office Enterprise 2007 needs to be updated to SP3

    Mozilla Firefox 3.6.13 needs to be updated to 12.0

    SUPERAntiSpyware(unknown version) needs to have its update feature run so it can update its definition files and updated to 5.0.0.1148

    --------------------------------------------------------------
     
  13. simon15

    simon15 Thread Starter

    Joined:
    May 4, 2012
    Messages:
    49
    ok, thanks! ill do all that. Should that allow the webcam to work as normal again?

    regards
     
  14. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    63,659
    I have no idea.

    ----------------------------------------------------------
     
  15. simon15

    simon15 Thread Starter

    Joined:
    May 4, 2012
    Messages:
    49
    Hi, done all you asked & I think my computer is booting up much faster now - thanks!
    Unfortunately I still have the problem with the webcam! When I try & use it to chat or on a webcam test site, al I get is a dark still picture! If I open the webcams program it works fine there. It also works fine on another computer which makes me think there is still a problem with this one?
     
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