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Webcam with mic not working

Discussion in 'Web & Email' started by alynur, Mar 24, 2014.

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  1. alynur

    alynur Thread Starter

    Joined:
    Jul 27, 2007
    Messages:
    85
    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
    Processor: Intel(R) Pentium(R) Dual CPU E2180 @ 2.00GHz, x86 Family 6 Model 15 Stepping 13
    Processor Count: 2
    RAM: 3062 Mb
    Graphics Card: Intel(R) G33/G31 Express Chipset Family, 384 Mb
    Hard Drives: C: Total - 40099 MB, Free - 11024 MB; D: Total - 112517 MB, Free - 92694 MB;
    Motherboard: ASRock, G31M-VS2
    Antivirus: PC Cleaner Pro, Updated: Yes, On-Demand Scanner: DisabledI
    I am trying to use a webcam with a built in mic connected to usb port. I can see the camera working but unable to get any sound. While trying to video chat with my daughter, she was unable to see or hear me but I could see and hear her. The only option I have in Sound controllers is HD front mic, no usb ability. Any ideas?
     
  2. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,140
    First Name:
    Frank
    What is the brand name and model name and model number of the webcam?

    What is the brand name and model name and model number of the computer?

    ----------------------------------------------------------

    Your TSGSIU log indicates the computer may be infested with threats.

    Go here, then click the large blue "Download Now @ Bleeping Computer" button to download and save AdwCleaner.exe to your desktop.

    Close all open windows first, then double-click AdwCleaner.exe to load its main window.

    Click the "Scan" button, then allow the scanning process to finish.

    Click the "Report" button.

    When the log appears, save it.

    Return here to your thread, then copy-and-paste the ENTIRE log here.

    ---------------------------------------------------------
     
  3. alynur

    alynur Thread Starter

    Joined:
    Jul 27, 2007
    Messages:
    85
    # AdwCleaner v3.022 - Reporte Creado 25/03/2014 en 14:23:51
    # Actualizado 13/03/2014 por Xplode
    # Sistema Operativo : Microsoft Windows XP Service Pack 3 (32 bits)
    # Nombre de usuario : Administrador - USUARIO-061D4ED
    # Ejecutado desde : C:\Documents and Settings\Administrador\Mis documentos\Downloads\AdwCleaner.exe
    # Opción : Escanear

    ***** [ Servicios ] *****


    ***** [ Archivos / Carpetas ] *****

    Archivo Encontrado : C:\Documents and Settings\Administrador\Configuración local\Datos de programa\Google\Chrome\User Data\Default\Local Storage\chrome-extension_igdhbblpcellaljokkpfhcjlagemhgjl_0.localstorage
    Archivo Encontrado : C:\Documents and Settings\Administrador\Configuración local\Datos de programa\Google\Chrome\User Data\Default\Local Storage\chrome-extension_igdhbblpcellaljokkpfhcjlagemhgjl_0.localstorage-journal
    Archivo Encontrado : C:\Documents and Settings\Administrador\Datos de programa\Mozilla\Firefox\Profiles\piwwtno3.default\Extensions\[email protected]
    Archivo Encontrado : C:\Documents and Settings\Administrador\Datos de programa\Mozilla\Firefox\Profiles\piwwtno3.default\invalidprefs.js
    Carpeta Encontrado : C:\Documents and Settings\Administrador\Configuración local\Datos de programa\Google\Chrome\User Data\Default\Extensions\olakgnkoldmagdblaalodobkmeokmgjj
    Carpeta Encontrado C:\Documents and Settings\Administrador\Datos de programa\SeeSimilar02
    Carpeta Encontrado C:\Documents and Settings\Administrador\Datos de programa\uniblue

    ***** [ Accesos directos ] *****


    ***** [ Registro ] *****

    Clave Encontrado : HKCU\Software\FreeHDSport TV
    Clave Encontrado : HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\FLV Player
    Clave Encontrado : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{CCC7A320-B3CA-4199-B1A6-9F516DD69829}
    Clave Encontrado : HKCU\Software\performersoft llc
    Clave Encontrado : HKCU\Software\SoftonicToolbar
    Clave Encontrado : HKLM\SOFTWARE\Classes\AppID\{0A18A436-2A7A-49F3-A488-30538A2F6323}
    Clave Encontrado : HKLM\SOFTWARE\Classes\AppID\WLXQuickTimeShellExt.DLL
    Clave Encontrado : HKLM\SOFTWARE\Classes\Interface\{66666666-6666-6666-6666-660366536636}
    Clave Encontrado : HKLM\SOFTWARE\Classes\protector_dll.protectorbho
    Clave Encontrado : HKLM\SOFTWARE\Classes\protector_dll.protectorbho.1
    Clave Encontrado : HKLM\Software\FreeHDSport TV
    Clave Encontrado : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{12C1F3F5-4FB2-4191-A1FD-CA464E6823C0}
    Clave Encontrado : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{6FA9C2C7-B82C-4944-B077-E1D8EA9E2B3D}
    Clave Encontrado : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{730C3A0D-8C88-468A-B617-7E9913DD6ABC}
    Clave Encontrado : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{AA267627-1EF3-4619-A982-8B57C636CA73}
    Clave Encontrado : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{C11CE4D0-9C73-491D-A95C-23C0B7BBD490}
    Clave Encontrado : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\08121C32A9C319F4CB0C11FF059552A4
    Clave Encontrado : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\F2E0D3DD9E5E4B74CA43BCE77815E287
    Clave Encontrado : HKLM\Software\Uniblue
    Valor Encontrado : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{CCC7A320-B3CA-4199-B1A6-9F516DD69829}]

    ***** [ Navegadores ] *****

    -\\ Internet Explorer v8.0.6001.18702


    -\\ Mozilla Firefox v27.0.1 (es-ES)

    [ Archivo : C:\Documents and Settings\Administrador\Datos de programa\Mozilla\Firefox\Profiles\piwwtno3.default\prefs.js ]


    -\\ Google Chrome v33.0.1750.154

    [ Archivo : C:\Documents and Settings\Administrador\Configuración local\Datos de programa\Google\Chrome\User Data\Default\preferences ]


    *************************

    AdwCleaner[R0].txt - [3900 octets] - [25/03/2014 14:23:51]

    ########## EOF - C:\AdwCleaner\AdwCleaner[R0].txt - [3960 octets] ##########

    I can't tell you anything about the web cam since it's older and was a gift, it was being used on an old laptop. My computer was originally an E machine T6216 but has had the motherboard and processor replaced twice.
     
  4. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,140
    First Name:
    Frank
    Your AdwCleaner log is non-English, so I can't read it.

    If that unknown webcam is an older model, you might consider replacing it with a newer model Logitech webcam.

    -------------------------------------------------------
     
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