- Jan 28, 2003
Hi everyone. I have Webroot Spysweeper 3.2. I had Webroot Spysweeper 3.0 when this problem started this evening. I tried to update the definitions through the program by going to the Options panel and then clicking the update button from there but it doesn't seem to respond for a few seconds so I opened up the Task Manager and Task Manager reported that it wasn't responding. I gave it a little longer and it still hadn't responded at all. Also, any attempts at minimizing or shutting down the program from the program itself failed. Essentially the entire program froze up. It did not freeze up my entire computer. So I tried to update the program. It got stuck saying it was trying to launch a window to check for updates. I ended up having to close it out with Task Manager. Then I went online and checked for updates at Webroot's website and found Webroot Spysweeper 3.2 and downloaded it in the hopes that it would fix my problem. This did not help. So I restarted and it still did not help. Also, Norton Internet Security 2004 is not causing the problem because I have it configured to give Webroot Spysweeper full permissions to the Internet. Also, I have had Spysweeper for a few months now and have never experienced this problem before. I know that I have enough RAM as well. I was checking for definitions after the scheduled scan because I had just thought about it. The scan completed with no problems. I have sent a tech support e-mail to Webroot but figured that I could get an answer faster from here. Any help you all can provide will be greatly appreciated.