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Webshield Errors in Event Viewer

Discussion in 'General Security' started by AshGreen, Nov 9, 2007.

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  1. AshGreen

    AshGreen Thread Starter

    Joined:
    Apr 16, 2007
    Messages:
    43
    Hello all,

    Well abit of background. A customer of ours came to me complaining about network speed issues.

    So their event viewer is full of Mcafee Websheild errors, so I think i may as well clear this out in an attempt to clean down their event log to hopefully give us some idea to what the issues are.

    They are also running mcafee protection pilot pushing out virus scan enterprise 8/8.5 however this has exceptions in place for the webshield directory as one article i read suggested that the vscanner was removing the emails as webshield tries to scan them. However this did not stop the error...

    event veiwer suggests....

    Event Type: Warning
    Event Source: MailScan
    Event Category: None
    Event ID: 4
    Date: 08/11/2007
    Time: 17:26:26
    User: N/A
    Computer: SERVER1
    Description:
    WebShield SMTP Service - Scanning failed in ExtractHeader: Illegal character(s) in header


    Event Type: Error
    Event Source: MailScan
    Event Category: None
    Event ID: 4
    Date: 08/11/2007
    Time: 17:26:26
    User: N/A
    Computer: SERVER1
    Description:
    WebShield SMTP Service - Error occurred in Scanning Mail From User: <[email protected]>


    I know these are really generic errors, however there are several hundred of them ever afternoon/night

    anybody any ideas
    ta
     
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