website browsing

[elbandito]

Hi There

Complete newbie here so please try and make any answers as simple as possible

My wife has an acer laptop which is running windows vista, recently she has been unable to browse any web pages. I know the computer is connected to the internet as I can still use it to play online poker but when i try and use IE or firefox it comes up saying "internet explorer can not display the webpage"

I have tried the winsocks tool but this has not worked so I am completly stumped as to what to try next.

I have uninstalled all anti virus software amd still no joy

Thanks for any help you can provide

 

[TheShooter93]

Are you able to connect to the internet using Safe Mode With Networking?

How to Access Safe Mode With Networking

While the computer is turning on, tap F8 once every second until a black screen with white text appears. Using your arrow keys highlight the option Safe Mode With Networking and hit Enter.

Note: If you're using Windows XP, connect to your modem or router with an Ethernet cable, then follow these directions.

 

[elbandito]

Hi

Thanks for coming back to me,

When i try to start the computer in safe mode with network it starts to load for about 10 seconds and then just starts to reboot again in normal mode.

 

[TerryNet]

Sounds like you may have bigger problems than just browsing. Can you boot into Safe Mode?

If there is a non-Windows firewall or security suite it could be blocking the browsers. And try ...

(From a JohnWill post)

TCP/IP stack repair options for use with Vista or 7.

Start, Programs\Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log

Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log

Reboot the machine.

 

[elbandito]

I cant get the computer to start in safe mode

I used the command prompt and entered the above and rebooted but still no luck

 

[TerryNet]

What non-Windows firewall or security suite is, or was, on the machine?

I don't know what to say about the inability to boot into Safe Mode. That's quite unusual. Maybe related to a corrupted firewall.

 

[elbandito]

it was McAfee

Is it going to be best for me to just reset the whole system do you think

 

[TerryNet]

We first need to run the McAfee Removal Tool.

 

[elbandito]

it run once and said clean up failed but i missed why it failed. If i run it again it says it is already running

 

[TerryNet]

Reboot and try again?

 

[elbandito]

i did and it came up with the already running message, tried it 3 times

 

[TerryNet]

I have little hope in any of these, but 3 ideas ...

Try to stop whatever process with Task Manager.

Try to uninstall it.

See if there is any mention of this problem on McAfee's web site.

 

[elbandito]

ok will give it a go

Thank you for all the help