Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Home, 64 bit, Build 19043, Installed 20201015113931.000000+000
Processor: AMD A8-6600K APU with Radeon(tm) HD Graphics, AMD64 Family 21 Model 19 Stepping 1, CPU Count: 4
Total Physical RAM: 16 GB
Graphics Card: NVIDIA GeForce GTX 750 Ti
Hard Drives: C: 930 GB (516 GB Free);
Motherboard: BIOSTAR Group A88M, s/n None
System: American Megatrends Inc., ver ALASKA - 1072009, s/n None
Antivirus: Bitdefender Antivirus Free Antimalware, Enabled and Updated
Hello
I am a member of a History site which I've always accessed easily on my PC. I am logged in permanently and so I was surprised a few days ago to find that I was logged out. My problem is that I find when I try to log in I get an error message telling me that my details are not recognised. After a few attempts I contacted the site admins and they advised me to re register using a different email address, username and password so I tried that but I then get a message telling me that there is a problem and to try again later. I have tried several times but to no avail. We also tried clearing the computer cache and cookies. They then advised me to try logging in on a different device so I tried a different computer which has a different Antivirus and except for Windows 10 and Chrome nothing else on the disk but again same error messages. I tried an iPad logging in with my original details and got a message saying that my password was wrong so I changed it and using my original email address and user name and the new password I was able to log in. Thinking the problem was solved I brought the site up on my computer and logged in with the same details used for the iPad but no go, same error messages. Any advice would be gratefully received. Using the iPad is not really an option for me.
OS Version: Microsoft Windows 10 Home, 64 bit, Build 19043, Installed 20201015113931.000000+000
Processor: AMD A8-6600K APU with Radeon(tm) HD Graphics, AMD64 Family 21 Model 19 Stepping 1, CPU Count: 4
Total Physical RAM: 16 GB
Graphics Card: NVIDIA GeForce GTX 750 Ti
Hard Drives: C: 930 GB (516 GB Free);
Motherboard: BIOSTAR Group A88M, s/n None
System: American Megatrends Inc., ver ALASKA - 1072009, s/n None
Antivirus: Bitdefender Antivirus Free Antimalware, Enabled and Updated
Hello
I am a member of a History site which I've always accessed easily on my PC. I am logged in permanently and so I was surprised a few days ago to find that I was logged out. My problem is that I find when I try to log in I get an error message telling me that my details are not recognised. After a few attempts I contacted the site admins and they advised me to re register using a different email address, username and password so I tried that but I then get a message telling me that there is a problem and to try again later. I have tried several times but to no avail. We also tried clearing the computer cache and cookies. They then advised me to try logging in on a different device so I tried a different computer which has a different Antivirus and except for Windows 10 and Chrome nothing else on the disk but again same error messages. I tried an iPad logging in with my original details and got a message saying that my password was wrong so I changed it and using my original email address and user name and the new password I was able to log in. Thinking the problem was solved I brought the site up on my computer and logged in with the same details used for the iPad but no go, same error messages. Any advice would be gratefully received. Using the iPad is not really an option for me.