Website will not save username and password !!

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Thread Starter
Jan 28, 2012
I have subscriptions to several paid websites. One of them does not save username and password. All the other sites save this information, but this is the only one that doesn't. I don't think it's the site. I wonder if it has something to do with my Kaspersky security software.
Can anyone help with this? I use this particular site very often during the day. My old computer with Vista software always saved this information at this site. Why doesn't my new computer with Win 7 do the same?
Dec 28, 2004
D :

No I haven't . . . I'll try that !!
Did you? If so, what was the response?

Please read

Let us try this:

Open Internet Explorer.
Upper right, left click "tools"
Left click "manage add ons"
Create a screen shot.

You may need to scroll up or down so that all of the things displayed have been captured.

You can use W7 snipping tool, or you can use the manual method I describe, below.


A screen shot is a term used to describe the capture of that which is on your computer screen. Often, there is a need to provide a remote computer technician with information about your computer.

Events may be such that on occasion, you want / need [ or are requested ] to send a screen shot.

Creating a screen shot requires:
1. a keyboard with a key labeled "Print Screen". This may be abbreviated "PrtScn", "PrntScn", or some other variation.
2. a destination program. Microsoft WordPad, and Paint, which are built into Windows 95 and beyond, as well as Microsoft Word, not a part of Windows will suffice. My favorite is Paint, because it provides the greatest versatility. Paint saves images, by default, as bitmap files [ .bmp ], which are very large files, but Paint can also save files as
jpg / jpeg files which are much smaller. Paint also provides editing features.
2.a. To open Paint
left click "start"
left click "accessories"
left click "Paint".
3. Press the "PrtScn" [ or similar button ] on your keyboard. Mine is about 2" to the right of the F12 key.
4. Open the destination program [ see # 2 above ].
5. Maximize the screen of the destination program.
6. Left "edit" across the top.
7. Left click "paste".
8. Save the file.
a. left click "file"
b. left click "save as"
c. near the bottom, save as type, left click the down pointing arrow.
d. left click on "jpg" or "jpeg"
e. in the area of the file name, enter something descriptive
f. near the top, note the location to the right of "save in".
g. left click the "save" button, lower right.

To send a screen shot, click on "go advanced".

Near the bottom, left click the "manage attachments" button.
A new screen will open.
Left click the "browse" button.
Go / Browse to the location of the file.
Left click on the file.
Left click the "upload" button.
When finished, left click "close window" upper right.

Left click the "submit reply" button.

Troubleshooting Step #1

Open IE.
Left click "tools" > "manage add ons" .

Shorthand for Left click "tools". Left click "manage add ons".

If you see the Kaspersly item you mentioned.
Left click it.
Now, look in the lower right corner.
Do you see "disable"?
If so, left click "disable"

Close IE

Open IE.
Go to the site with which you are having problems.

Does the problem occur?

I have created 1 screen shot & attached it, in hopes that they will help you understand that which I have composed.



Dec 28, 2004
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