weird behavior

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clenny

Thread Starter
Joined
Aug 17, 2003
Messages
184
I'm experiencing weird behavior on my PC. For example, I want to uninstall Norton so I can try out some different software but when I go to add/remove programs, the list never populates. I've just got a blank screen so i can't uninstall the program. This also occurs when i choose the Program Files folder. It's like the folders are invisible. I already checked the preferences aren't set to hide the folders, that option is unchecked. I downloaded that last patch from Microscofy to protect myself from their latest flaw and i get this crap. Right after I restarted my machine I got some blue screen and a message telling me I needed to go to some web site and update my BIOS. Then when I got out of that and rebooted i got the check disk. Any ideas. Should I chunk this one and buy another. Not really an option because I'm seriously underemployed and strapped for cash right now.
 
Joined
Mar 28, 2001
Messages
781
Go to the start menu and choose Run.

Type "cmd" without the quotes and hit enter.

Now to do this next step you'll need your Windows disk in the CD drive.

At the command prompt type "sfc /scannow" without the quotes.
This might help but no guarantee.
 

clenny

Thread Starter
Joined
Aug 17, 2003
Messages
184
Just joking, but seriously i don't have the disk. I bought this thing secondhand from an office over in Virginia. I'll have to contact them and see if I can get ahold of the disk. absent that, is there anything else I could try?
 
Joined
Jul 3, 2003
Messages
489
If you suspect the patch is the issue, try uinstalling the patch. You might need to boot to safe mode to do this. Reboot when done.

If that fails, you might try to restore.
 
Joined
Oct 9, 2001
Messages
9,396
if all else fails:

go to http://www.tomcoyote.org/hjt/ , and download 'Hijack This!'.
Unzip, doubleclick HijackThis.exe, and hit "Scan".

When the scan is finished, the "Scan" button will change into a "Save Log" button.
Press that, save the log somewhere, and please copy & paste its contents to the forum.

It will possibly show issues deserving our attention, but most of what it lists will be harmless or even required, so do NOT fix anything yet.
Someone here will be happy to help you analyze the results.



__________________
 

clenny

Thread Starter
Joined
Aug 17, 2003
Messages
184
I'll do that as soon as they get the power turned back on over here in Maryland. Going on three days in the dark. Oh well, I'll post with the info as soon as I can.
 

clenny

Thread Starter
Joined
Aug 17, 2003
Messages
184
Well, I've got power now so here are the results of the scan:

Logfile of HijackThis v1.97.2
Scan saved at 10:44:08 PM, on 9/21/2003
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\hidserv.exe
C:\PROGRA~1\Iomega\System32\AppServices.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\system32\ZoneLabs\vsmon.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\svchost.exe
C:\Program Files\Iomega\AutoDisk\ADService.exe
C:\WINNT\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\SymTray.exe
C:\PROGRA~1\Adaptec\DirectCD\directcd.exe
C:\WINNT\system32\pctspk.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\Winamp\Winampa.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINNT\system32\wjview.exe
C:\WINNT\System32\spool\drivers\w32x86\3\hpztsb04.exe
C:\Program Files\Iomega\AutoDisk\ADUserMon.exe
C:\Program Files\Iomega\DriveIcons\ImgIcon.exe
C:\PROGRA~1\Adaptec\EASYCD~1\CreateCD\CreateCD.exe
C:\WINNT\system32\internat.exe
C:\Program Files\Netscape\Netscape\Netscp.exe
C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe
C:\Program Files\Norton SystemWorks\Norton CleanSweep\csinsmnt.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\Zone Labs\ZoneAlarm\zonealarm.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\SYSDOC32.EXE
C:\WINNT\system32\ntvdm.exe
C:\Program Files\LimeShop\LimeShop.exe
C:\Documents and Settings\Administrator\Desktop\HijackThis.exe

N3 - Netscape 7: user_pref("browser.startup.homepage", "http://home.netscape.com/bookmark/7_0/home.html"); (C:\Documents and Settings\Administrator\Application Data\Mozilla\Profiles\default\i3i2gv40.slt\prefs.js)
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%5Csearchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\Administrator\Application Data\Mozilla\Profiles\default\i3i2gv40.slt\prefs.js)
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [Adaptec DirectCD] C:\PROGRA~1\Adaptec\DirectCD\directcd.exe
O4 - HKLM\..\Run: [PCTVOICE] pctspk.exe
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp\Winampa.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [LimeShop] wjview /cp:p "C:\Program Files\LimeShop\System\Code" Main lp: "C:\Program Files\LimeShop"
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINNT\System32\spool\drivers\w32x86\3\hpztsb04.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [SymTray - Norton SystemWorks] C:\Program Files\Common Files\Symantec Shared\SymTray.exe SetReg
O4 - HKLM\..\Run: [ADUserMon] C:\Program Files\Iomega\AutoDisk\ADUserMon.exe
O4 - HKLM\..\Run: [Iomega Drive Icons] C:\Program Files\Iomega\DriveIcons\ImgIcon.exe
O4 - HKLM\..\Run: [Deskup] C:\Program Files\Iomega\DriveIcons\deskup.exe /IMGSTART
O4 - HKLM\..\Run: [CreateCD] C:\PROGRA~1\Adaptec\EASYCD~1\CreateCD\CreateCD.exe -r
O4 - HKCU\..\Run: [internat.exe] internat.exe
O4 - HKCU\..\Run: [Mozilla Quick Launch] "C:\Program Files\Netscape\Netscape\Netscp.exe" -turbo
O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe"
O4 - HKLM\..\RunOnce: [SymTray - Norton SystemWorks] C:\Program Files\Common Files\Symantec Shared\Symtrdr.exe
O4 - Startup: Norton Disk Doctor.lnk = Norton SystemWorks\Norton Utilities\NDD32.EXE
O4 - Startup: Norton System Doctor.lnk = Norton SystemWorks\Norton Utilities\SYSDOC32.EXE
O4 - Global Startup: CleanSweep Smart Sweep-Internet Sweep.lnk = Norton SystemWorks\Norton CleanSweep\csinsmnt.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O4 - Global Startup: ZoneAlarm.lnk = C:\Program Files\Zone Labs\ZoneAlarm\zonealarm.exe
O8 - Extra context menu item: LimeShop Preferences - file://C:\Program Files\LimeShop\System\Temp\limeshop_script0.htm
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?37653.3619212963
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

I'll be waiting for your responses.
 

clenny

Thread Starter
Joined
Aug 17, 2003
Messages
184
I'm cautiously optimistic that the problem has been solved. It seems to be related to Internet Explorer. I reinstalled Explorer and now everything seems to be working properly. I've got Norton installed and it wasn't working properly either. I couldneven get the online scan to work. So they suggested reinstalling Explorer, so I did. I uninstalled and reinstalled Norton and it seems to be okay. I can now view the contents of the folders that I couldn't see before. They weren't hidden I checked the preferences. It still seems odd to me that some corrupt IE files could cause all this but for the moment everythiseems to be working once again. I'll keep you posted.
 
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