Weird problem: Can play audio CDs but not DVDs

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WarmCurb

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Mar 15, 2004
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My laptop's CD/DVD drive just started acting funny. It will play audio CDs just fine, but DVDs fail to load and are not recognized. Has anyone ever had this problem?

Dell's Tech Support is insisting that I replace the drive for $60.65, which leads me to my next question: can I just buy an internal CD/DVD drive from Best Buy and install it myself or do I need to go through Dell since it's a laptop?
 

etaf

Wayne
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Joined
Oct 2, 2003
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65,454
have a look in device manager
start>
control panel>
system>
hardware tab>
device manager button>

also any ! X or ?

also whats the information against the CD/DVD drive listed as ???

you may just need to reload the audio driver from the dell website - using your tag number

has it ever worked

I assume it does not play video DVD's at all ?
 

WarmCurb

Thread Starter
Joined
Mar 15, 2004
Messages
464
etaf said:
have a look in device manager
start>
control panel>
system>
hardware tab>
device manager button>

also any ! X or ?

also whats the information against the CD/DVD drive listed as ???

you may just need to reload the audio driver from the dell website - using your tag number

has it ever worked

I assume it does not play video DVD's at all ?
Here's a screenshot:



It's worked fine up until yesterday.
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,454
interesting that it shows as three devices - do you only have the 1 device
 
Joined
Dec 6, 2003
Messages
1,936
I know the 710 is an external USB device (I have the 810), but is the CRX830E (your internal combo drive) and the generic drive the same device? You should have only the Sony listed (besides the USB device).

Try deleting the generic device from Device Manager and rebooting. It's rare that the Sony you have fails.

Courtney sends.
 

WarmCurb

Thread Starter
Joined
Mar 15, 2004
Messages
464
The Sony is an external DVD burner. I'm assuming the Generic drive is the one inside the laptop.
 
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