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weird problem here

Discussion in 'Games' started by xTxMILLZ, Jul 7, 2012.

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  1. xTxMILLZ

    xTxMILLZ Thread Starter

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    so my gaming pc i just got has a weird problem... as soon as the cpu hits 64 degrees celcius it shut my whole computer down... i am dumb when it comes to computer so ill try and tell you what it has..
    8 gigs of ram
    amd phenom quad core processor
    asus mother board
    nvidia 550 ti cyclone 2
    and i think that it.... please help if you can i have researched this for days and i dont know what to do anymore... thanks
     
  2. Megabite

    Megabite

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    Howdy,

    Question is why is your CPU going to 64C and how do you know that is the temp?

    There is a setting maybe in Bios that is set that will turn off the PC and a certain temp.

    Is this a new PC and who build it?
     
  3. xTxMILLZ

    xTxMILLZ Thread Starter

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    i know that is the temp because i watch it on speed fan program.. and i dont know why... that why im here. and i bought it used so i have no clue.
     
  4. Megabite

    Megabite

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    Understood....

    Tell us more about the PC laptop or desktop

    Try this link to download a small program from this site that will tell you most of the specs we need

    TSG System Information Utility

    Copy and paste the results from this program in your next post


    Also

    Download and install hwmonitor
    and see what the temps etc are. Download the 1.19 setup, english on the right-hand side.
    ....take a reading when not running the game or programs CPU(core) and GPU Video card and post them. (Just a screenshot of results is fine)
     
  5. Megabite

    Megabite

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    My guess is that the PC heatsink and inside the PC has dust buildup. I would suggest cleaning the Heatsink of dust and the PC.

    Also check all fans are clean and running.

    Not sure what cooling system is on the CPU but it may need the thermal paste replacing.
     
  6. xTxMILLZ

    xTxMILLZ Thread Starter

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    ok ill get those real quick... i cleaned the pc out when i first got it and now it is running about 10 degrees cooler so it helped a little
     
  7. Megabite

    Megabite

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    OK...then the Thermal paste on the Heatsink may have dried out and needs replacing. not a big job and Arctic Silver paste is cheap and very good. I would get on with that as running the CPU that warm for is not good for it.
     
  8. xTxMILLZ

    xTxMILLZ Thread Starter

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    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version:
    Processor:
    Processor Count:
    RAM:
    Graphics Card:
    Hard Drives:
    Motherboard:
    Antivirus: None


    this is what it comes up with... nothing that i have... and when i try to open cpuid it says access denied
     
  9. xTxMILLZ

    xTxMILLZ Thread Starter

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    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Professional, 32 bit
    Processor: AMD Phenom(tm) II X4 830 Processor, x64 Family 16 Model 4 Stepping 3
    Processor Count: 4
    RAM: 3326 Mb
    Graphics Card: NVIDIA GeForce GTX 550 Ti, 1024 Mb
    Hard Drives: C: Total - 238472 MB, Free - 126420 MB; D: Total - 99 MB, Free - 84 MB;
    Motherboard: ASUSTeK Computer INC., M4A88T-M
    Antivirus: COMODO Antivirus, Updated and Enabled

    here we go it finally came up
     
  10. xTxMILLZ

    xTxMILLZ Thread Starter

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    i appreciate all the help
    but at idle it runs around 30c and under load sometimes it stays around 58 and on some other games it creeps to 64 and shuts down
     
  11. Megabite

    Megabite

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    Understand.....

    Like I said check the thermal paste on CPU heatsink, replace the paste and then check the temps.
     
  12. Megabite

    Megabite

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    You can also try running the game at lower settings
     
  13. xTxMILLZ

    xTxMILLZ Thread Starter

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    ok ill try the heat sink and get back to you on how it does... thanks!
     
  14. Megabite

    Megabite

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    No probs.....(y)
     
  15. xTxMILLZ

    xTxMILLZ Thread Starter

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    well a little update... i went to bestbuy today and bought some thermal paste,they only had dynex so i picked it up... i came home and pulled my cooler off and to my suprise there was no thermal paste on it... everything was still shiny and clean... i put the thermal paste on and the hottest it has got now is 39c is that acceptable?
     
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