1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Weird Problem

Discussion in 'Windows 7' started by Alex_Kidd, Jul 22, 2012.

Thread Status:
Not open for further replies.
Advertisement
  1. Alex_Kidd

    Alex_Kidd Thread Starter

    Joined:
    Jul 22, 2012
    Messages:
    10
    So I have this mobile internet USB stick that I use to connect to the internet and I accidently pulled it out while it was still on, once I did that my laptop bluescreened and ever since then I can't get past the welcome page normally. It will either stay on the welcome page with the circle endlessly spinning or it will have a black page and mouse curser.

    Now I went into safe mode and I have done a system restore which at first worked, but then the computer froze so I had to try it again, and it hasn't worked since, when I use ctrl+alt+del it comes up with an error, but I can't copy and paste the error because I can't get past the welcome screen.

    Any help would be greatly appreciated.
     
  2. etaf

    etaf Wayne Moderator

    Joined:
    Oct 2, 2003
    Messages:
    55,934
    so you cannot get into safemode at all ?
     
  3. Alex_Kidd

    Alex_Kidd Thread Starter

    Joined:
    Jul 22, 2012
    Messages:
    10
    No I can get into safe mode and do a restore, but the restore does nothing, it restarts and sits on the welcome page as usual
     
  4. etaf

    etaf Wayne Moderator

    Joined:
    Oct 2, 2003
    Messages:
    55,934
    do you have any recovery CDs or windows CDs at all ?

    I would try msconfig and see whats in startup - possibly the USB mobile stick software - that maybe worth a try or even a clean install

    can you get into msconfig at all

    Start>search>msconfig

    on the startup tab
    theres a list of programs that start up

    post back if you can get into that area -
     
  5. Alex_Kidd

    Alex_Kidd Thread Starter

    Joined:
    Jul 22, 2012
    Messages:
    10
    Intel Common User Interface
    Intel Common User Interface
    Intel Common User Interface
    avast! Antivirus
    Adobe Acrobat
    Microsoft Office 2010
    Synaptics Pointing Device Driver
    HP Quick Launch Buttons
    Nero AG NeroCheck
    Vodafone Mobile Broadband
    Nero Home
    Skype

    This is the list of things checked in msconfig->startup.
     
  6. etaf

    etaf Wayne Moderator

    Joined:
    Oct 2, 2003
    Messages:
    55,934
    Untick


    avast! Antivirus
    Adobe Acrobat
    Microsoft Office 2010

    HP Quick Launch Buttons
    Nero AG NeroCheck
    Vodafone Mobile Broadband
    Nero Home
    Skype


    see if it starts now
     
  7. Alex_Kidd

    Alex_Kidd Thread Starter

    Joined:
    Jul 22, 2012
    Messages:
    10
    It worked-sort of. I can get on my desktop but now no icons appear and nothing opens
     
  8. etaf

    etaf Wayne Moderator

    Joined:
    Oct 2, 2003
    Messages:
    55,934
  9. Alex_Kidd

    Alex_Kidd Thread Starter

    Joined:
    Jul 22, 2012
    Messages:
    10
    scan says it found nothing and system restore didn't work again, got stuck on the welcome page :\
     
  10. etaf

    etaf Wayne Moderator

    Joined:
    Oct 2, 2003
    Messages:
    55,934
  11. Alex_Kidd

    Alex_Kidd Thread Starter

    Joined:
    Jul 22, 2012
    Messages:
    10
    just finished the chkdsk. Same problem as before, I have my desktop but no icons and nothing works :(
     
  12. etaf

    etaf Wayne Moderator

    Joined:
    Oct 2, 2003
    Messages:
    55,934
    do you have a task bar ? and start menu - or nothing ?
     
  13. Alex_Kidd

    Alex_Kidd Thread Starter

    Joined:
    Jul 22, 2012
    Messages:
    10
    I have a task bar and start menu, but if I click on something it all freezes
     
  14. etaf

    etaf Wayne Moderator

    Joined:
    Oct 2, 2003
    Messages:
    55,934
    can you right click on desktop
     
  15. Alex_Kidd

    Alex_Kidd Thread Starter

    Joined:
    Jul 22, 2012
    Messages:
    10
    no I can't
     
  16. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1062120