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Weird stuff goin' on...

Discussion in 'Windows XP' started by db0nes, Nov 27, 2011.

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  1. db0nes

    db0nes Thread Starter

    Joined:
    Nov 2, 2011
    Messages:
    6
    Ok so recently a bunch of programs have just stopped working at random. Whenever I click on them it immediately crashes and asks me to send an error report. No matter how many times I try, it continues to do that.
    If it means anything the programs affected so far have been Doom Bulder 2, Anvil Studio 2011 and Paint.net 3.5
     
  2. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,931
    First Name:
    Frank
    Have you been using any registry cleaner/optimizer/booster/tuneup/tweak type programs?

    These programs will do little-to-nothing to improve speed and fix problems, but what they can do is damage the Windows operating system and prevent certain programs from working and generate unexpected error messages.

    --------------------------------------------------------
     
  3. db0nes

    db0nes Thread Starter

    Joined:
    Nov 2, 2011
    Messages:
    6
    Hm... I remember some "PC Speed Up" or something program came with Daemon Tools, but I don't remember using it. I deleted it, but it must've done damage already. What can I do to fix it?
     
  4. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,931
    First Name:
    Frank
    Go here and click the green "Download latest version" link to download and save HiJackThis 2.0.4.

    After it's been downloaded and saved, close all open windows first, then double-click the saved file to install it.

    Allow it to install in its default location - C:\Program Files.

    After it's been installed, start it and then click "Do a system scan and save a log file".

    When the scan is finished in less than 30 seconds, a log file will appear.

    Save that log file.

    Return here to your thread, then copy-and-paste the entire log file here.

    ------------------------------------------------------

    Start HiJackThis, but don't run a scan.

    Click on the "Open The Misc Tools Section" button.

    Click on the "Open Uninstall Manager" button.

    Click on the "Save List" button.

    Save the "uninstall_list.txt" file somewhere.

    It'll then open in Notepad.

    Return here to your thread, then copy-and-paste the entire file here.

    ------------------------------------------------------
     
  5. db0nes

    db0nes Thread Starter

    Joined:
    Nov 2, 2011
    Messages:
    6
    Thanks. i'll try that when I get home
     
  6. db0nes

    db0nes Thread Starter

    Joined:
    Nov 2, 2011
    Messages:
    6
    The Log:
    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 3:51:10 PM, on 11/28/2011
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v8.00 (8.00.6001.18702)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\system32\acs.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\Program Files\Autodesk\3ds Max 2012\mentalimages\satellite\raysat_3dsmax2012_32server.exe
    C:\WINDOWS\system32\PnkBstrA.exe
    C:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
    C:\WINDOWS\system32\tlntsvr.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\RTHDCPL.EXE
    C:\Program Files\Analog Devices\SoundMAX\smax4.exe
    C:\Program Files\lg_fwupdate\fwupdate.exe
    C:\Program Files\TP-LINK\TP-LINK Wireless Client Utility\TWCU.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Steam\Steam.exe
    C:\WINDOWS\system32\msiexec.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = "C:\Program Files\Outlook Express\msimn.exe" //mailurl:mailto:[email protected]
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
    O2 - BHO: DVDVideoSoftTB - {872b5b88-9db5-4310-bdd0-ac189557e5f5} - C:\Program Files\DVDVideoSoftTB\prxtbDVDV.dll
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: uTorrentBar Toolbar - {bf7380fa-e3b4-4db2-af3e-9d8783a45bfc} - C:\Program Files\uTorrentBar\tbuTor.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O3 - Toolbar: uTorrentBar Toolbar - {bf7380fa-e3b4-4db2-af3e-9d8783a45bfc} - C:\Program Files\uTorrentBar\tbuTor.dll
    O3 - Toolbar: DVDVideoSoftTB Toolbar - {872b5b88-9db5-4310-bdd0-ac189557e5f5} - C:\Program Files\DVDVideoSoftTB\prxtbDVDV.dll
    O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
    O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
    O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
    O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe
    O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
    O4 - HKLM\..\Run: [SoundMax] "C:\Program Files\Analog Devices\SoundMAX\smax4.exe" /tray
    O4 - HKLM\..\Run: [LGODDFU] "C:\Program Files\lg_fwupdate\fwupdate.exe" blrun
    O4 - HKLM\..\Run: [UpdatePSTShortCut] "C:\Program Files\CyberLink\DVD Suite\MUITransfer\MUIStartMenu.exe" "C:\Program Files\CyberLink\DVD Suite" UpdateWithCreateOnce "Software\CyberLink\PowerStarter"
    O4 - HKLM\..\Run: [TWCU] "C:\Program Files\TP-LINK\TP-LINK Wireless Client Utility\TWCU.exe" -nogui
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
    O4 - HKLM\..\Run: [StartCCC] "c:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKLM\..\Run: [GHProtect] C:\Documents and Settings\Marcus\Application Data\640008569.exe
    O4 - HKLM\..\Run: [UnlockerAssistant] "C:\Program Files\Unlocker\UnlockerAssistant.exe"
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
    O4 - HKCU\..\Run: [Steam] "C:\Program Files\Steam\Steam.exe" -silent
    O4 - HKCU\..\Run: [GHProtect] C:\Documents and Settings\Marcus\Application Data\640008569.exe
    O4 - HKCU\..\Run: [PCSpeedUp] C:\Program Files\PC Speed Up\PCSpeedUp.lnk
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
    O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
    O23 - Service: TP-LINK Configuration Service (ACS) - Atheros - C:\WINDOWS\system32\acs.exe
    O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
    O23 - Service: FLEXnet Licensing Service - Flexera Software, Inc. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: mental ray 3.9 Satellite for Autodesk 3ds Max 2012 32-bit - English 32-bit (mi-raysat_3dsmax2012_32) - Unknown owner - C:\Program Files\Autodesk\3ds Max 2012\mentalimages\satellite\raysat_3dsmax2012_32server.exe
    O23 - Service: PnkBstrA - Unknown owner - C:\WINDOWS\system32\PnkBstrA.exe
    O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files\Common Files\Steam\SteamService.exe
    O23 - Service: TipCtrl - Unknown owner - C:\Program Files\uTIPu\TipCtrl.exe (file missing)

    --
    End of file - 6801 bytes

    Uninstall List:
    µTorrent
    Ace of Spades
    Adobe AIR
    Adobe AIR
    Adobe Flash Player 10 ActiveX
    Adobe Flash Player 11 Plugin
    Adobe Reader X (10.1.1)
    Alien Breed 2: Assault
    Alien Swarm
    AMD APP SDK Runtime
    ASIO4ALL
    Audacity 1.2.6
    Autodesk 3ds Max 2012 32-bit - English
    Autodesk Backburner 2012.0.0
    Autodesk FBX Plug-in 2012.0 - 3ds Max 2012
    Autodesk Material Library 2012
    Autodesk Material Library Base Resolution Image Library 2012
    Autodesk Material Library Medium Resolution Image Library 2012
    Battlefield: Bad Company™ 2
    BlackBerry Desktop Software 4.5
    BlackBerry Desktop Software 4.5
    Catalyst Control Center - Branding
    Crimecraft: BLEEDOUT
    Doom Builder 2.1
    DVDVideoSoftTB Toolbar
    EPSON Scan
    EVEREST Home Edition v2.20
    Façade
    Fallout 2 Unofficial Patch 1.02.27.3
    Fallout: New Vegas
    Fallout2
    FastStone Image Viewer 4.6
    FL Studio 10
    GoldenEye: Source - HalfLife 2 Mod
    GoldWave v5.62
    Grand Theft Auto
    Grand Theft Auto 2
    Grand Theft Auto III
    Grand Theft Auto IV
    Grand Theft Auto: Episodes from Liberty City
    Grand Theft Auto: San Andreas
    Grand Theft Auto: Vice City
    Half-Life 2
    Half-Life 2: Deathmatch
    Half-Life 2: Episode Two
    Half-Life: Opposing Force
    High Definition Audio Driver Package - KB835221
    HiJackThis
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
    Hotfix for Windows XP (KB2443685)
    Hotfix for Windows XP (KB942288-v3)
    Hotfix for Windows XP (KB952287)
    Hotfix for Windows XP (KB958655-v2)
    Hotfix for Windows XP (KB961118)
    Hotfix for Windows XP (KB981793)
    IL Download Manager
    Java(TM) 6 Update 26
    Left 4 Dead 2
    Left 4 Dead 2 Add-on Support
    Left 4 Dead 2 Authoring Tools
    LG ODD Auto Firmware Update
    LG Power Tools
    LG Power Tools
    Microsoft .NET Framework 2.0 Service Pack 2
    Microsoft .NET Framework 3.0 Service Pack 2
    Microsoft .NET Framework 3.5 SP1
    Microsoft .NET Framework 3.5 SP1
    Microsoft .NET Framework 4 Client Profile
    Microsoft .NET Framework 4 Client Profile
    Microsoft .NET Framework 4 Extended
    Microsoft .NET Framework 4 Extended
    Microsoft .NET Framework 4 Multi-Targeting Pack
    Microsoft Chart Controls for Microsoft .NET Framework 3.5
    Microsoft Choice Guard
    Microsoft Document Explorer 2008
    Microsoft Document Explorer 2008
    Microsoft Help Viewer 1.0
    Microsoft Help Viewer 1.0
    Microsoft Kernel-Mode Driver Framework Feature Pack 1.7
    Microsoft Silverlight
    Microsoft SQL Server 2008
    Microsoft SQL Server 2008
    Microsoft SQL Server 2008 Browser
    Microsoft SQL Server 2008 Common Files
    Microsoft SQL Server 2008 Common Files
    Microsoft SQL Server 2008 Database Engine Services
    Microsoft SQL Server 2008 Database Engine Services
    Microsoft SQL Server 2008 Database Engine Shared
    Microsoft SQL Server 2008 Database Engine Shared
    Microsoft SQL Server 2008 Native Client
    Microsoft SQL Server 2008 RsFx Driver
    Microsoft SQL Server 2008 Setup Support Files
    Microsoft SQL Server Compact 3.5 SP2 ENU
    Microsoft SQL Server VSS Writer
    Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
    Microsoft Visual C++ 2005 Express Edition - ENU
    Microsoft Visual C++ 2005 Express Edition - ENU
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4974
    Microsoft Visual C++ 2010 Express - ENU
    Microsoft Visual C++ 2010 Express - ENU
    Microsoft Windows SDK for Windows Server 2008 (6001.18000.367)
    Mozilla Firefox 6.0.1 (x86 en-US)
    MSVCRT
    NVIDIA PhysX v8.10.29
    Paint.NET v3.5.10
    Portal
    PunkBuster Services
    Quake Live Mozilla Plugin
    Realtek High Definition Audio Driver
    RGSS-RTP Standard
    RollerCoaster Tycoon 2
    RPGXP
    Samsung USB Driver
    Security Update for Microsoft .NET Framework 3.5 SP1 (KB2416473)
    Security Update for Windows Internet Explorer 8 (KB2482017)
    Security Update for Windows Internet Explorer 8 (KB2497640)
    Security Update for Windows Internet Explorer 8 (KB2510531)
    Security Update for Windows Internet Explorer 8 (KB971961)
    Security Update for Windows Internet Explorer 8 (KB981332)
    Security Update for Windows Internet Explorer 8 (KB982381)
    Security Update for Windows Media Player (KB2378111)
    Security Update for Windows Media Player (KB952069)
    Security Update for Windows Media Player (KB954155)
    Security Update for Windows Media Player (KB973540)
    Security Update for Windows Media Player (KB973540)
    Security Update for Windows Media Player (KB975558)
    Security Update for Windows Media Player (KB978695)
    Security Update for Windows Media Player (KB979402)
    Security Update for Windows XP (KB2079403)
    Security Update for Windows XP (KB2115168)
    Security Update for Windows XP (KB2121546)
    Security Update for Windows XP (KB2229593)
    Security Update for Windows XP (KB2259922)
    Security Update for Windows XP (KB2296011)
    Security Update for Windows XP (KB2347290)
    Security Update for Windows XP (KB2360937)
    Security Update for Windows XP (KB2387149)
    Security Update for Windows XP (KB2393802)
    Security Update for Windows XP (KB2412687)
    Security Update for Windows XP (KB2419632)
    Security Update for Windows XP (KB2423089)
    Security Update for Windows XP (KB2440591)
    Security Update for Windows XP (KB2443105)
    Security Update for Windows XP (KB2476687)
    Security Update for Windows XP (KB2478960)
    Security Update for Windows XP (KB2478971)
    Security Update for Windows XP (KB2479628)
    Security Update for Windows XP (KB2479943)
    Security Update for Windows XP (KB2481109)
    Security Update for Windows XP (KB2483185)
    Security Update for Windows XP (KB2485376)
    Security Update for Windows XP (KB2485663)
    Security Update for Windows XP (KB2503658)
    Security Update for Windows XP (KB2506212)
    Security Update for Windows XP (KB2506223)
    Security Update for Windows XP (KB2507618)
    Security Update for Windows XP (KB2508272)
    Security Update for Windows XP (KB2508429)
    Security Update for Windows XP (KB2509553)
    Security Update for Windows XP (KB2511455)
    Security Update for Windows XP (KB2524375)
    Security Update for Windows XP (KB923561)
    Security Update for Windows XP (KB923789)
    Security Update for Windows XP (KB946648)
    Security Update for Windows XP (KB950762)
    Security Update for Windows XP (KB950974)
    Security Update for Windows XP (KB951376-v2)
    Security Update for Windows XP (KB951748)
    Security Update for Windows XP (KB952004)
    Security Update for Windows XP (KB952954)
    Security Update for Windows XP (KB955069)
    Security Update for Windows XP (KB956572)
    Security Update for Windows XP (KB956744)
    Security Update for Windows XP (KB956802)
    Security Update for Windows XP (KB956803)
    Security Update for Windows XP (KB956844)
    Security Update for Windows XP (KB958644)
    Security Update for Windows XP (KB958869)
    Security Update for Windows XP (KB959426)
    Security Update for Windows XP (KB960225)
    Security Update for Windows XP (KB960803)
    Security Update for Windows XP (KB960859)
    Security Update for Windows XP (KB961501)
    Security Update for Windows XP (KB969059)
    Security Update for Windows XP (KB970238)
    Security Update for Windows XP (KB970430)
    Security Update for Windows XP (KB971468)
    Security Update for Windows XP (KB971657)
    Security Update for Windows XP (KB972270)
    Security Update for Windows XP (KB973507)
    Security Update for Windows XP (KB973869)
    Security Update for Windows XP (KB973904)
    Security Update for Windows XP (KB974112)
    Security Update for Windows XP (KB974318)
    Security Update for Windows XP (KB974392)
    Security Update for Windows XP (KB974571)
    Security Update for Windows XP (KB975025)
    Security Update for Windows XP (KB975467)
    Security Update for Windows XP (KB975560)
    Security Update for Windows XP (KB975561)
    Security Update for Windows XP (KB975562)
    Security Update for Windows XP (KB975713)
    Security Update for Windows XP (KB977816)
    Security Update for Windows XP (KB977914)
    Security Update for Windows XP (KB978037)
    Security Update for Windows XP (KB978338)
    Security Update for Windows XP (KB978542)
    Security Update for Windows XP (KB978601)
    Security Update for Windows XP (KB978706)
    Security Update for Windows XP (KB979309)
    Security Update for Windows XP (KB979482)
    Security Update for Windows XP (KB979559)
    Security Update for Windows XP (KB979683)
    Security Update for Windows XP (KB979687)
    Security Update for Windows XP (KB980195)
    Security Update for Windows XP (KB980218)
    Security Update for Windows XP (KB980232)
    Security Update for Windows XP (KB980436)
    Security Update for Windows XP (KB981322)
    Security Update for Windows XP (KB981997)
    Security Update for Windows XP (KB982132)
    Security Update for Windows XP (KB982214)
    Security Update for Windows XP (KB982381)
    Security Update for Windows XP (KB982665)
    Segoe UI
    Service Pack 1 for SQL Server 2008 (KB968369)
    SoundMAX
    Source SDK
    Source SDK Base 2006
    Source SDK Base 2007
    Sphere (remove only)
    Sql Server Customer Experience Improvement Program
    Steam
    StudioCompiler v0.4A
    Swiff Player 1.7.2
    System Requirements Lab CYRI
    Team Fortress 2
    Team Fortress 2 Beta
    The Lord of the Rings FREE Trial
    TP-LINK Wireless Client Utility
    UE3Redist
    Unlocker 1.9.1
    Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
    Update for Windows Internet Explorer 8 (KB976662)
    Update for Windows XP (KB2141007)
    Update for Windows XP (KB2345886)
    Update for Windows XP (KB951978)
    Update for Windows XP (KB955759)
    Update for Windows XP (KB961503)
    Update for Windows XP (KB967715)
    Update for Windows XP (KB968389)
    Update for Windows XP (KB971029)
    Update for Windows XP (KB971737)
    Update for Windows XP (KB973687)
    Update for Windows XP (KB973815)
    uTorrentBar Toolbar
    VLC media player 1.1.11
    VTFEdit 1.2.5
    Windows Live Call
    Windows Live Communications Platform
    Windows Live Essentials
    Windows Live Essentials
    Windows Live Messenger
    Windows Live Sign-in Assistant
    Windows Live Upload Tool
    Windows XP Service Pack 3
    WinRAR 4.00 (32-bit)
     
  7. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,931
    First Name:
    Frank
    Adobe Flash Player 10 ActiveX needs to be updated to version 11.1.102.55

    BlackBerry Desktop Software 4.5 needs to be updated to version 6.1
    If you no longer need and use it, uninstall it instead.

    Java(TM) 6 Update 26 needs to be updated to version 1.6.0.29(6 Update 29)

    Malwarebytes Anti-Malware Free 1.51.2.1300 needs to be installed.

    Mozilla Firefox 6.0.1 needs to be updated to version 8.0.1

    PC Speed Up needs to be uninstalled.

    SUPERAntiSpyware Free 5.0.0.1136 needs to be installed.

    If you're prompted to restart the computer to complete the install/uninstall of any of them, do so.

    ----------------------------------------------------

    Start Malwarebytes Anti-Malware.

    Click "Updates(tab) - Check for Updates".

    When the definition files have updated, click "OK".

    Click "Scanner(tab) - Perform quick scan - Scan".

    If infections or problems are found during the scan, the number of them will be highlighted in red.

    When the scan is finished, click "Show Results".

    Make sure that EVERYTHING is selected, then click "Remove Selected".

    If you're prompted to restart to finish the removal process, click "Yes".

    Start Malwarebytes Anti-Malware again.

    Click "Logs"(tab).

    Highlight the scan log entry, then click "Open".

    When the scan log appears in Notepad, copy-and-paste it here.

    ----------------------------------------------------

    Start SUPERAntiSpyware.

    Click "Check for Updates".

    When the definition files have updated, click "Close".

    Select the "Quick Scan" option, then click "Scan your Computer".

    If infections or problems are found during the scan, a list will appear and the number of them will be highlighted in red.

    When the scan is finished and the scan summary window appears, click "Continue".

    Make sure that EVERYTHING in the list is selected, then click "Remove Threats".

    Click "OK - Finish".

    If you're prompted to restart to finish the removal process, do so.

    Start SUPERAntiSpyware again.

    Click "View Scan Logs".

    Highlight the scan log entry, then click "View Selected Log".

    When the scan log appears in Notepad, copy-and-paste it here.

    ----------------------------------------------------
     
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