Welcome screen hanging

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cvh11

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Jan 3, 2011
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I own a Toshiba Satellite L300-1AS, running Windows Vista Home Premium Operating System.

The past two days I have been having issues logging on to my laptop. It has been hanging on the "Welcome" screen after I've typed in my password, and sometimes on the "Please Wait" screen that appears before presenting you with the login options. Unfortunately I've not even been able to log in using safe mode. In attempts to get back into my laptop I have also attempted System Restore and Startup Repair, having booted from a Vista Recovery disc but neither of these seem to have had any effect. Any help or advice anyone can offer would be gratefully appreciated as I am desperate to access my files again - I hadn't yet had time to backup my most recent batch of photographs or my most recent copy of the draft of my third-year dissertation onto my external hard drive.

Thanks!
 
Joined
Apr 5, 2008
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11,761
Howdy,

How old is the laptop and has this PC slowed down lately or have you heard any ticking noises from it lately?
 

cvh11

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Jan 3, 2011
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3
Hi Megabite. Laptop is about 2 years old now, haven't noticed any unusual noises from it lately.
 
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Is it possible to use the Vista disc again and this time try Command Prompt and

type chkdsk /r click Enter Note there is a space between chkdsk and /r

You will be asked if you want a check disk to run on next startup click Y and then press Enter

Restart your PC

It will run in 5 sections please do not interrupt it let it finish.
 

cvh11

Thread Starter
Joined
Jan 3, 2011
Messages
3
I typed in chkdsk /r as you suggested Megabite, and have now been presented with the message

"The type of the file system is NTFS.
Cannot lock current drive.
Windows cannot run disk checking on this volume because it is write protected."

Any ideas? Thankyou so much for trying to help me.
 
Joined
Apr 5, 2008
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11,761
Understood.....

You can get a Laptop Enclosure (Caddy) that will have a USB connection and hook it up to another PC and see if you can access the data on that drive....or you could try on of these to see if you can access the drive without removing it.

Note you will have to burn a ISO image file to CD

http://www.knoppix.net/
http://www.ubuntu.com/
 
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