Westell Modem Help

[GuyWithAProblem]

I just bought a Westell modem 6100 model online, and when I try to change the profile, I get a message saying: The server 192.168.1.1:80 requires a username and password. The server says: Modem Secure."

What can I do to fix this?

 

[Elvandil]

Put in the name and password.

It should be in the documentation. Maybe admin:admin

 

[GuyWithAProblem]

Tried that. Doesn't work. Any other suggestions, please?

 

[Elvandil]

What happens when you try to log in with the name and password?

What does "Doesn't work" mean?

 

[GuyWithAProblem]

There is no "login" area, just a prompt when I hit the only button on the page; the "Profile Editor" button. When I click that, I get a pop-up window with a login page. When I attempt to login with anything, it says, "The server 192.168.1.1:80 requires a username and password. The server says: Modem Secure."

 

[TerryNet]

New unit, or used and maybe locked by the previous ISP?

 

[GuyWithAProblem]

Sorry, forgot to mention that it is a used unit from a person off eBay. Is it a password THEY added?

 

[DoubleHelix]

Download a manual, and reset it. If it's a modem/router combo unit, then it's protected with the password the previous owner set.

http://www.westell.com/support

 

[GuyWithAProblem]

 

[TerryNet]

Were you able to get a manual using that link DoubleHelix supplied? Were you able to reset the modem/router to factory default settings? Did the default User Name/Password work?

 

[GuyWithAProblem]

No manual is available for this model. I was not able to reset the password. The default username password was incorrect. I contacted the previous owner and he said it should be default, as he didn't set one. This specific model is designed for Verizon and all support for this modem is ran by them. They don't even have Verizon here. I use Centurylink. Guess this is a bogus modem and I can't use it.

 

[DoubleHelix]

Why did you buy a Verizon DSL modem if you have Centurylink service? I'm sure the modem works just fine -- if used with the service it was intended for.

 

[GuyWithAProblem]

Ya, I bought a modem for another company than that of which I use...if I had known that from the get go, I would have not purchased it.