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Westell Modem Help

Discussion in 'Networking' started by GuyWithAProblem, Oct 29, 2011.

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  1. GuyWithAProblem

    GuyWithAProblem Thread Starter

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    I just bought a Westell modem 6100 model online, and when I try to change the profile, I get a message saying: The server 192.168.1.1:80 requires a username and password. The server says: Modem Secure."

    What can I do to fix this?
     
  2. Elvandil

    Elvandil

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    Put in the name and password.

    It should be in the documentation. Maybe admin:admin
     
  3. GuyWithAProblem

    GuyWithAProblem Thread Starter

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    Tried that. Doesn't work. Any other suggestions, please?
     
  4. Elvandil

    Elvandil

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    What happens when you try to log in with the name and password?

    What does "Doesn't work" mean?
     
  5. GuyWithAProblem

    GuyWithAProblem Thread Starter

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    There is no "login" area, just a prompt when I hit the only button on the page; the "Profile Editor" button. When I click that, I get a pop-up window with a login page. When I attempt to login with anything, it says, "The server 192.168.1.1:80 requires a username and password. The server says: Modem Secure."
     
  6. TerryNet

    TerryNet Moderator

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    New unit, or used and maybe locked by the previous ISP?
     
  7. GuyWithAProblem

    GuyWithAProblem Thread Starter

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    Sorry, forgot to mention that it is a used unit from a person off eBay. Is it a password THEY added?
     
  8. DoubleHelix

    DoubleHelix Banned

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    Download a manual, and reset it. If it's a modem/router combo unit, then it's protected with the password the previous owner set.

    http://www.westell.com/support
     
  9. GuyWithAProblem

    GuyWithAProblem Thread Starter

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  10. TerryNet

    TerryNet Moderator

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    Were you able to get a manual using that link DoubleHelix supplied? Were you able to reset the modem/router to factory default settings? Did the default User Name/Password work?
     
  11. GuyWithAProblem

    GuyWithAProblem Thread Starter

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    No manual is available for this model. I was not able to reset the password. The default username password was incorrect. I contacted the previous owner and he said it should be default, as he didn't set one. This specific model is designed for Verizon and all support for this modem is ran by them. They don't even have Verizon here. I use Centurylink. Guess this is a bogus modem and I can't use it.
     
  12. DoubleHelix

    DoubleHelix Banned

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    Why did you buy a Verizon DSL modem if you have Centurylink service? I'm sure the modem works just fine -- if used with the service it was intended for.
     
  13. GuyWithAProblem

    GuyWithAProblem Thread Starter

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    Ya, I bought a modem for another company than that of which I use...if I had known that from the get go, I would have not purchased it.
     
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