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What has happend to my MS Outlook Data File?

Discussion in 'Business Applications' started by Guybrush, Oct 6, 2003.

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  1. Guybrush

    Guybrush Thread Starter

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    All of my incoming mails are getting dumped in my inbox instead of going to their respective folders. I cant seem to delete or move any emails present in the any folder either. Whenever i try to move or delete any msg, this is the error i get:

    "The file ________.pst could not be accessed. Access is denied."

    Ive checked this file in its respective folder and its there, and it aint read-only either. Has it been corrupted? What should i do?

    Please help, i have a lot of emails and contacts in this data file which i dont want to lose.
     
  2. Anne Troy

    Anne Troy

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    Please go to Outlook and hit Help-About.

    Does it say Corporate Workgroup?
    Or Internet Mail Only?

    I'm here to reply when I get the answer.
     
  3. Guybrush

    Guybrush Thread Starter

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    Hi Dreamboat

    Thnx for responding

    Ok, ive checked Help~About and it doesnt say either. Security is default. Just to let u know i am using Outlook 2002.

    Another thing i've just noticed is that none of the rules i created are working and my mail accounts are being checked for new mail every minute or two. Before this, i had set it at 15 minute intervals.
     
  4. Anne Troy

    Anne Troy

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    Intervals: Tools-Options, Mail delivery tab. There should be a setting there.

    Rules: Do they exist? You can see them under Tools-Rules Wizard?

    How many items do you have listed as "Personal folders"? I half suspect you have it opened twice...
     
  5. Guybrush

    Guybrush Thread Starter

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    Nope... the interval option is still showing 15 minutes.

    And the rules are still there ... all of them... thank goodness for that ... the million bajillion rules i had to define to stop spam.

    Still cant understand why outlook aint following the rules and why cant i move/delete files which was my original problem. The bloody error msg keeps coming.
     
  6. Anne Troy

    Anne Troy

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    Okay.
    Hit the Help menu, and run Detect and Repair.
    Darn thing'll take about 15-20 minutes, tho...
     
  7. Guybrush

    Guybrush Thread Starter

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    Okay...

    Thnx for all the advice. Lets hope that it works out. I just cannot afford to lose my data file.
     
  8. Anne Troy

    Anne Troy

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    Guy...

    Wait a second. k?
    Look for my next post VERY shortly.
     
  9. Anne Troy

    Anne Troy

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    I assume you have been using Outlook XP successfully for at least a little while.

    Please read this article to see what you might want to do first.

    http://support.microsoft.com/default.aspx?scid=kb;en-us;287070&Product=ol2002

    But just to let you know--I have never heard of anyone losing their Outlook data that didn't:

    a) move to a new PC
    b) reinstall Windows
    c) delete the darn files (accidently or not)
     
  10. Guybrush

    Guybrush Thread Starter

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    Hmmm... thnx for the article.

    Btw, the repair job was done. I closed outlook after repairs and restarted it. The send/receive problem has been resolved but the msg move/delete problem still persists.

    I am now thinking of uninstalling the program and reinstalling it. I guess that would tell me if there is a corruption in the program itself and not the data file. What do u suggest?
     
  11. Anne Troy

    Anne Troy

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    No. I don't think a reinstall will help any more than I can.

    Find all *.pst files on your PC. Make sure NONE of them are set as read only. To find them, you may have to:

    double-click My Computer
    Tools-Folder Options
    View tab
    Make sure you ARE viewing hidden and system files.
    Might want to also make sure you ARE viewing file extensions.
     
  12. Guybrush

    Guybrush Thread Starter

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    ok did all what u said but nope.... none of them are read-only.
     
  13. Anne Troy

    Anne Troy

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    Okay. I want you to make sure you're viewing your folder list. (View-folder list) in Outlook.

    What do you have one level ABOVE (to the left of) Inbox, Calendar, etc? And do you only have ONE item at that higher level?
     
  14. Anne Troy

    Anne Troy

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    Also. If that upper level has only ONE item (presumably "Personal folders"), then right-click it and hit Properties.

    Hit the advanced button (2000 has one, I hope 2002 does too). What is the path to that file? Does it exceed 255 characters?
     
  15. Guybrush

    Guybrush Thread Starter

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    Yeah... the highest level item is Personal Folders and its what i am using.
     
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