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What is a PBX used for?

Discussion in 'Business Applications' started by ericlamda12, May 4, 2010.

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  1. ericlamda12

    ericlamda12 Thread Starter

    May 4, 2010
    My organization used to have an audio system and a conferencing bridge, with analog telephone service, to allow anyone to dial into a public conferencing system, to listen to the audio inside the organization, from a phone at home. Now, to save costs, they decided to eliminate the use of a public conferencing system, and decided to just have a private conferencing system, inside the organization. To do this, they decided to get a VoIP phone system. Now, they have a cable modem for VoIP phone service, a Linksys wireless router, and a PBX. Before they got VoIP, they had 2 phone numbers, but I am not sure if they still have the same phone numbers. In this case, what is the PBX used for? Does it act as a bridge for the conferencing system, to allow people to dial in, to listen to the audio coming from the organization? Is there anything else that the PBX could be doing in this organization? Also, why is a PBX necessary?

    small business phone
    business phone system
  2. DaveA

    DaveA Trusted Advisor Spam Fighter

    Nov 16, 1999
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    See attachment :D

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  3. StumpedTechy


    Jul 7, 2004
    PBX - http://en.wikipedia.org/wiki/Private_branch_exchange

    Usually a PBX allows multiple phone numbers and can do some kind of internal dialing system E.G. instead of calling Joe internally calling Suzie internally and going to a 10 digit number and going out to a service providers switch you can do it right through your local PBX with a local 6 or 5 digit number. They also can allow for hunt groups if someone calls X number they could go to ABC person but not DEF person.

    In your case you probably need to look into the PBX to see what its for I don't think anyone online will be able to tell you.
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