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What is Pokki, and can I remove it?

Discussion in 'Virus & Other Malware Removal' started by jayeliot, Mar 23, 2015.

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  1. jayeliot

    jayeliot Thread Starter

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    I see that this subject was addressed in November and marked as closed. I did not learn form the thread what to do or if this is malware. Should I click on the OK prompt to accept the change to my start menu ? Should I uninstall it ?

    When I boot up my Toshiba Satellite with windows 8.1 we get the following dialog box :

    START MENU UPDATED.
    The Start Menu was updated to the latest version.

    What's New:

    Critical fix for apps requiring Adobe Flash Driver
    Critical Fix for Start Menu
    Increased Battery life with performance improvements
    New dull-acreen start menu for touch screens'
    General bug fixes
    Updated Terms of Use

    OK ?

    When I click on terms of use it takes me to Sweet Labs

    SWEETLABS TERMS OF SERVICE
    SweetLabs, Inc. (“we” or “SweetLabs”) welcomes You to our websites, software, products and services (our “Services”) owned and operated by SweetLabs which post, include or link to these Terms of Service (the “Agreement”).
    THIS AGREEMENT GOVERNS YOUR USE OF THE SERVICES PROVIDED BY SWEETLABS. By using, downloading, installing or visiting our services, YOU OR THE ENTITY OR COMPANY THAT YOU REPRESENT ("YOU"), acknowledge that you accept the terms, conditions, restrictions and policies outlined in this agreement, including our Privacy Policy, AVAILABLE AT http://r.sweetlabs.com/win-privacy-policy. Please read the following agreement carefully.
    1. LICENSE. You accept this Agreement by actually using the Services. You may not use the Services if you do not accept this Agreement. Subject to Your compliance with all the terms of this Agreement, SweetLabs hereby grants You a limited, personal, non-assignable, non-sublicenseable, non-exclusive, non-transferable license to use the Services solely for Your personal use and solely in accordance with any documentation that accompanies it.
    2. USAGE. You agree to use the Services only for the purposes that are permitted by this Agreement and by any applicable law, regulation, or generally accepted practices or guidelines in any relevant jurisdiction (including any laws governing the export or import of data or software to and from the United States or other relevant jurisdictions). You may not use the Services, if you are under the age of thirteen (13) or you are a person barred from using or receiving the Services under the laws of the United States or other relevant jurisdiction.
    3. RESTRICTIONS. You agree not to, and agree not to permit anyone else to: (i) misuse the Services, or engage in any activity that damages, interferes with or disrupts the Services; (ii) copy or distribute the Services; (iii) modify, reverse engineer, disassemble, decompile or otherwise attempt to discover the source code or structure, sequence and organization of the Services; (iv) license, sell, rent, lease, transfer or host the Services; (v) use the Services to infringe the intellectual property rights or proprietary rights, or rights of publicity or privacy, of any third party; (vi) use the Services to violate any law, statute, ordinance or regulation; (vii) use the Services to disseminate information or materials that is infringing, harmful, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, libelous, or otherwise objectionable; or (viii) use the Services to disseminate any software viruses or any other computer code, files or programs that may interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment.

    The term of use keeps going on and on for another 10 paragraphs.

    What is this ?

    Note - we've been having problems with this PC recently. I have done restores twice to dates in early February. Wondering if this Sweet Labs is the culprit. The dialog box from sweet Labs will not go away unless I click OK
     
  2. jayeliot

    jayeliot Thread Starter

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    still happening every day - Help ?
     
  3. jayeliot

    jayeliot Thread Starter

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    no one knows anything about this ?
     
  4. valis

    valis Moderator

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    pokki.

    were it me, I'd uninstall it, but I do not have w8.
     
  5. jayeliot

    jayeliot Thread Starter

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    Can you refer this to someone who has Windows 8 ? Hate to remove it and have problems
     
  6. jayeliot

    jayeliot Thread Starter

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    can you tell me what it is ?
     
  7. valis

    valis Moderator

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    did you read the link? I am not a malware expert, so I cannot assist. that said, it doesn't sound like malware.

    thanks,

    v
     
  8. kevinf80

    kevinf80 Malware Specialist

    Joined:
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    Messages:
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    First Name:
    Kevin
    Pokki is developed by Sweet Labs and very recently was bundled in software packs supplied with Lenova computers. It aint something I would personally recommend for anyone to install. It does also come bundled with other unwanted extras, adware and possible browser hijacker software.

    Can you give some details, eg was Pokki pre-installed or did you install yourself. is the start menu attributed to Pokki... if so and Pokki is removed the start orb will go with it.

    Also run the following and post the logs:

    Download Farbar Recovery Scan Tool and save it to your desktop.

    Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
    • Double-click to run it. When the tool opens click Yes to disclaimer.
    • Press Scan button.
    • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
    • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

    Thanks,

    Kevin....
     
  9. jayeliot

    jayeliot Thread Starter

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    Following the advice of valis, I went to the control panel an uninstalled Pokki Start. I would like to pursue this further if you think it is advisable.

    "Can you give some details, eg was Pokki pre-installed or did you install yourself. is the start menu attributed to Pokki... if so and Pokki is removed the start orb will go with it." .......

    Pokki appeared out of nowhere a few weeks ago. How do I know if the start menu is attributed to Pokki ? and what is the start orb that you referenced ?

    Now that I did an uninstall, should I still run Farbar Recovery Scan tool ?
     
  10. valis

    valis Moderator

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    Thanks for replying kevin....(y)
     
  11. kevinf80

    kevinf80 Malware Specialist

    Joined:
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    First Name:
    Kevin
    Yes please continue and run FRST, post the two produced logs...

    The start orb is the start icon bottom lefthand corner of the desktop screen, used to open the start menu options. Windows 8 did not have that option and many users did complain about that fact.
    There were either reg hacks or 3rd party software available to replace it, a favorrite free version is available at the following link:
    http://www.classicshell.net/

    Let me see the logs from FRST and we`ll see where we go from there....

    Thanks,

    Kevin
     
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