What is this error message (screenshot attached)

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cycler

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I am attempting to download an audiobook from the library.
I get the attached error message (in the screenshot).
I checked out a second audiobook to see if it is just that title but I get the same error message for both.
Until today I never had trouble using this software.

Windows XP SP3 on a PC

Thanks!
 

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cybertech

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Have you tried saving them somewhere other than your temporary internet files?
 

cycler

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No - I don't even get to where I choose where to save it. That message appears as soon as I click "download".
I looked in the Help section and it told me this

If you have Windows XP, Windows ME, Windows 2000, or Windows 98SE…

Open Windows Explorer.
Go to Tools > Folder Options > File Types.
The 'Folder Options' dialog box is displayed.
In the 'Registered file types' box, find the entry for 'ODM'. Single-click the 'ODM' entry.
The 'ODM' entry is selected.
In the 'Details for "ODM" extension' box, click the 'Change' button.
The 'Open With' dialog box is displayed.
From the list of programs displayed in the 'Open With' dialog box, select 'OverDrive Media Console'.
Click 'OK' to save the change and close the 'Open With' dialog box.
Click 'OK' to close the 'Folder Options' dialog box.
Double-click the ODM file you downloaded to launch the OverDrive Media Console and access the title.

I did that and now I get this (see attachment).
 

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cybertech

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Can you provide a URL for the site where you are getting the download?
 

cycler

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cybertech

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I think you need to read the FAQ page: http://www.overdrive.com/software/omc/faq.asp

Download OverDrive Titles.

After purchasing or checking out an OverDrive title, click on the 'Download' link for the title.
OverDrive Media Console opens, and the 'Get Media' dialog box is displayed. The 'Get Media' dialog box allows you to specify the location to which the file(s) you download will be saved.
 

cycler

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I did read the complete FAQ - the issue is that I'm getting the error message when I clicked the "Download" button. I don't get to the dialog box at all.
I did receive another reply from the library tech department giving instructions for removing the current .ODM file and replacing it.
I will write back after I see if that works.
It's just very odd because until last week it was working perfectly and I didn't change anything on my computer.
 
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click on start run then type %temp% and delate everything there and try again
 

cycler

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496
This is what I was told to do by the tech support -
First, delete the current ODM file association.
1. Go to Start > Run.
2. Type regedit and click OK. (This will bring up the registry editor
which should be used with caution.)
3. Navigate to the following key by expanding each 'folder':

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer
\FileExts\.odm

4. Highlight the .odm 'folder' and then press delete on the keyboard.
Click OK if prompted.
5. Close the registry window.
Then, recreate the ODM file association:

1. Open My Computer or Windows Explorer.
2. Go to Tools > Folder Options.
3. Click the File Types tab.
4. Click 'New'.
5. For the file extension, type ODM.
6. Click 'OK'.
7. Find and select the newly created ODM file type in the list of
extensions. It may be at the very top of the list or listed alphabetically.
8. Next to where it says "Opens with:" click 'Change'.
9. You should be prompted to select the program from a list. If so, take
that option and click OK.
10. Select the OverDrive Media Console, check the box that says "Always
use the selected program*" and click OK.
11. Click OK again to close out of the Folder options.

I didn’t get the error message this time after clicking “Download” and I was able to get a download media box but all that it downloaded was a 12KB file which obviously wasn't right since it wasn't an audio file..

Then I was given information from an Overdrive search that it was DRM related and a Windows Media Player issue and this is what I was told to do -
1. Open “Control Panel”.
2. Open “Folder Options” and select the “View” tab.
3. Select “Show hidden files and folders”.
4. UNCHECK “Hide protected operating system files”.
5. In the warning message you receive, click “Yes”.
6. Click “OK”.
7. Close the Control Panel
8. Click the Start button. In the “Start Search” box, paste the following:
C:\Users\All Users\Application Data\Microsoft\Windows\DRM

9. Delete ONLY the following 4 files:
blackbox.bin
drmstore.hds
v3ks.bla
v3ks.sec

10. Close this window and open OverDrive Media Console.
11. Go to “Tools > Windows Media Player Security Upgrade”.
12. Once the upgrade is complete, try downloading a book.

that also didn’t work. There was no blackbox.bin file there at all.

I did a system restore to undo everything to begin from the beginning but I’m not sure what else to do.

Thanks!
 
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