What is this file, and why is it missing? What does it do?

FusionTecg

Thread Starter
Joined
Nov 22, 2019
Messages
77
Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 7 Professional, Service Pack 1, 64 bit, Build 7601, Installed 20190518000225.000000-420
Processor: Intel(R) Core(TM) i7-3540M CPU @ 3.00GHz, Intel64 Family 6 Model 58 Stepping 9, CPU Count: 4
Total Physical RAM: 8 GB
Graphics Card: Intel(R) HD Graphics 4000
Hard Drives: C: 297 GB (41 GB Free);
Motherboard: Dell Inc. 07Y85M, ver A01, s/n /755YNX1/CN1296138L03C8/
System: Dell Inc., ver DELL - 1072009, s/n 755YNX1
Antivirus: Avast Antivirus, Enabled and Updated
 

FusionTecg

Thread Starter
Joined
Nov 22, 2019
Messages
77
Its the error message, I thought I linked a photo. It said the program was unsable to launch, due to something being missing. However, this is ESET online scanner, which has been in my taskbar for the longest time, and I just clicked on it on accident. It said in the error message something was missing, so it wasnt able to launch.

Sorry about any misplaced sentences, or typos, im in the middle of a binge on the phone, im typing out of memory on the keyboard. (Ive been on the computer way more than I probably should.. or phone.. basically memorized both keyboard's placements.)

Edit: Sorry, this seemed confusing looking back on it. The file in question was the one specified in the snip of the error message I attached.
 
Last edited:

DR.M

Malware Trainee
Joined
Sep 4, 2019
Messages
476
You can uninstall it if you want.

From ESET page:

To remove ESET Online Scanner components from your computer manually, go to Add or Remove Programs (filename: APPWIZ.CPL) from the Control Panel, select ESET Online Scanner and click Remove. A restart may be required to complete the uninstallation.

You can also run the Online Scanner Uninstaller (filename: OnlineScannerUninstaller.exe) program, located in the: C:\WINDOWS\SYSTEM32\ directory on computers running 32-bit (x86) editions of Microsoft Windows and in the C:\WINDOWS\SYSWOW64\ directory on computers running 64-bit (x64) editions of Microsoft Windows.
 

FusionTecg

Thread Starter
Joined
Nov 22, 2019
Messages
77
Oh, I wasnt aware you could uninstall that. I thought of it more as a scanner thing, thank you. Ill try that, hopefully I dont get too distracted by my binge
 
Joined
Jan 10, 2020
Messages
441
Oh, I wasnt aware you could uninstall that. I thought of it more as a scanner thing, thank you. Ill try that, hopefully I dont get too distracted by my binge
Hi Fusion Tecg, If the above methods that Dr M suggested does not work as you indicated that "a file is missing" you can try Revo Uninstaller Pro. it contains a free trial that allows you to uninstall Eset forcefully and will scan for leftover traces of the program.

Eset is a program is typically used to scan for and remove threats such as viruses and malware and it is a commercialized virus protection that contains a firewall to block intrusions.

Never install more than one virus protection because the two may conflict and cause problems and your computer may not work properly.
 
Joined
Jan 10, 2020
Messages
441
Oh, I wasnt aware you could uninstall that. I thought of it more as a scanner thing, thank you. Ill try that, hopefully I dont get too distracted by my binge
Hi Fusion Tec, If you decided to use one of the removal tools that Dr M or I suggested, you can access the site to these tools directly by clicking onto the blue links. I would recommend Dr M's suggestion to use Eset Removal tool before attempting to use Revo Uninstaller Pro since Eset understands more about their program than any other. However, if for some reason the Eset removal tool does not work you can try Revo Uninstaller Pro.

If you need additional instructions to use either these tools please let us know and we will be happy to assist, Thanks
 
Last edited:

Cookiegal

Karen
Administrator
Malware Specialist Coordinator
Joined
Aug 27, 2003
Messages
117,442
Hi Dr M, I think you provided the wrong link by mistake. The link to Eset is actually an online scan to remove threats. This link Eset Removal Tool is the correct link to remove the AV (Antivirus) Eset.
DR.M's link was correct. This user doesn't have Eset Antivirus, it's the Eset online scanner which doesn't offer real-time protection and there is no firewall associated with it either.
 

DR.M

Malware Trainee
Joined
Sep 4, 2019
Messages
476
Exactly. Fusiontecg refers to the Eset online scanner not to the Eset antivirus. 🙂
 
Joined
Jan 10, 2020
Messages
441
DR.M's link was correct. This user doesn't have Eset Antivirus, it's the Eset online scanner which doesn't offer real-time protection and there is no firewall associated with it either.
Oh, Sorry about the mix up. I was thinking Fusion Tecg had Eset installed on her computer and there were files missing. That's why I offered a link to remove traces.
 

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