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chab

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Jul 21, 2002
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Periodically this window opens with this message. Running XP Professional on Alienware P-4. Running McAfee Virus checker. When this message pops up, the McAfee icon in system tray becomes inactive (turns blue). Would appreciate any help.

This is Chuck, I was forced to use Chab because also have access to this site on another computer.

Thanks,

Chuck.
 

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Joined
Sep 10, 2001
Messages
3,178
Hi,

I'd recommend downloading and installing the latest patches, updates, and new scanning engine from McAfee.

http://download.mcafee.com/

Look under the "Retail" section and you should find the necessary links. If you've already done this, AND you've downloaded all the latest updates for XP.....

Well....I'd uninstall McAfee and find something that works :eek:

Columbo
 
Joined
Mar 18, 2000
Messages
850
I got the same box a few times to comtact microsoft about the problem. Don't worry, no reply back as usual. Posted 5 items on microsoft forum, no replys. I agree, if the above doesn't fix the problem, change from McAfee, it gave me problems when I started loading updates. Removed McAfee, got another firewall and antivirus and works fine.
 

chab

Thread Starter
Joined
Jul 21, 2002
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87
Thank you all....I think that's what gonna happen. Exchange it for Norton....Or if anyone has an opinion they prefer.

Chuck.
 
Joined
Oct 3, 2002
Messages
3,362
thats just the happy xp way of letting you know that the program crashed. Dont expect a reply from microsoft as you wont get one.


download the updates and if it doesn't fix then its time to figure out which program its conflicting with. uncheck everything in msconfig except macafee and then re-add them one by one until it crashes again..then you found your problem.

The other option is i guess to change. I prefer AVG myself since its free.
 

chab

Thread Starter
Joined
Jul 21, 2002
Messages
87
Free is good. Will try your suggestion first.

Thanks,

Chuck.
 
Joined
Feb 6, 2003
Messages
5
AVG is good, but doesn't update their definition files very frequently.

I recommend eTrust Antivirus from Computer Associates. It's not free, but annual updates are only $10.00 Runs very well with XP. It is updated almost daily, easily done from the notification area.
They have excellent customer service as well if you ever need it.

Not recommended: Norton anything (evil software) leave it in the bin where it belongs. McAfee is also problematic. It is also very difficult to remove properly. There is a lot of junk to pull out of the registry that it leaves in.
 

chab

Thread Starter
Joined
Jul 21, 2002
Messages
87
You should see the complaints similar to mine on the McAfee forum. No apparent fix, at least that I could see. Doesn't make it much better the NAV.
 
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