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When engineer re installs visitor?

Discussion in 'Windows Vista' started by wilson1973, Jul 13, 2009.

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  1. wilson1973

    wilson1973 Thread Starter

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    Im having a crap time with a dell pc and engineer is visiting me tomorrow to install new hard drive and then hes supposed to be setting my pc up so everything is running,the hard drive isnt going to have the facory preset of having the option of returning the pc back to its factory fresh mode so im wondering after the guy installs vista and my drivers for me,if i have problems in the future will i have to load drivers every time i use the vista recovery disc im a computer novice and im sad it seems i have the more complicated way of now doing things,i should add i only received the pc last thursday and one of their tech guys over the phone asked me to re install windows as the computer wouldnt set up properly or at least it did but when i re booted i just had a blank screen on my monitor,,which they have said is a known problem with vista and i have seen it mentioned on many forums,so basically it seems to be like pulling teeth getting any joy from dell
     
  2. cwwozniak

    cwwozniak Trusted Advisor Spam Fighter

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    First Name:
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    Confirm with the Dell engineer if your Vista recovery disc is just for the Windows OS only or if it also has all of the needed drivers and programs that came bundled on the computer. If it was Windows only and it was my computer, I would would be insisting that Dell supply me for free with any other recovery discs needed to restore the computer to full factory fresh conditions.
     
  3. TerryNet

    TerryNet Moderator

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    As Chuck said, "ask about what you have." Or try it out now.

    If you have a Recovery disk(s) it probably includes drivers just like the Recovery partition. But check.

    If you actually have a Vista installation disk rejoice! That's what we should all be getting. Updated drivers are always available on Dell's web site, and Windows installation disks don't include all the other junky trial applications and manufacturer specific "helpful" utilities.

    You've had the PC less than a week and Dell is already sending somebody to install a new hard drive?! It's, of course, sad that a service call is necessary so soon, but it sounds like great customer service to me.
     
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