When I open any folder, my computer freezes

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

katjolina

Thread Starter
Joined
Dec 5, 2011
Messages
1
When I try to open any folder that contains photos or video files (.avi), after 2-3 seconds, my computer just freezes.
I already tried everything, I think. I tried to restart it, switch folder view to details, run scan for viruses, run few cleaner programs, but yet I have the same problem.
These are information about my computer that might be useful:
System:
Microsoft Windows XP
Professional
Version 2002
Servise Pack 3, v.3311

Computer:
Intel(R) Celeron(R) CPU
430 @ 1.80GHz
1.79 GHz, 0.99GB of RAM

I don't know what to do, please help me :(
 
Joined
May 7, 2011
Messages
14,142
I would suggest the first thing to run a test on is your memory, please follow this guide.

Preliminary checks
You should first check the model of RAM stick that you have on the manufacturers site for the recommended voltage setting and then make sure it is set correctly in the PC's Bios. An incorrect voltage setting may be the reason for your problems so test the PC's performance again if the voltage was incorrect.
Errors can also be caused by dirty contacts, mismatched sticks or using them in the wrong slots. Check all sticks are the same make and specification, check the motherboard manual for the correct slots to use. Remove all the sticks and clean the contacts with a soft pencil eraser and blow out the slots with a can of compressed air.
Download Memtest86+ from here
When the download is complete right click the file and select Extract Here and burn the image to a CD.
In windows 7 right click the extracted file, select Open With, then select Windows Disc Image Burning Tool then follow the prompts. For all other versions of windows (if you do not have an ISO burner) download this free software. ImgBurn
Install the program and start the application. Select the top left hand option to burn image file to disk and then on the next window click on the small yellow folder icon and browse to the ISO file you have downloaded. Then click on the two grey discs with the arrow in between (bottom left) and leave it to complete the operation.
Testing
Boot the PC into the Bios setup and set the CD/DVD drive to 1st in the boot sequence. Insert the disk in the drive then reboot and the disc will load into dos. Leave the test to run through at least 8 cycles or until it is showing some errors. If errors show in the test, remove all but one of your RAM sticks and repeat the test on each stick until you find the one that is faulty. This is a long slow test and should ideally be run overnight.
The memtest will not be 100% accurate but should easily detect any major faults.
IMPORTANT
Always disconnect your PC from the mains supply when removing Ram sticks and earth your hands to discharge any static electricity to avoid damage to sensitive components. If performing this test on a laptop PC you should also remove the battery before removing or replacing the RAM sticks.
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Staff online

Members online

Top