1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

When Update AMD DRIVERS my laptop Crashes / Freezes.

Discussion in 'Windows 10' started by dooqpt, Jun 11, 2016.

Thread Status:
Not open for further replies.
  1. dooqpt

    dooqpt Thread Starter

    Jun 11, 2016
    Today im here to ask your help cause im trying to solve this problema for like 2 weeks and i cant find any solution , i tried so many diferente things as uninstalling the graphic driver and installing the most recent amd drivers , even the old ones and nothing seems to help.

    Everytime i update my amd drivers it just gives me the error of " The installation of the app : Fail in the packet installation ". ( Images updated to better look )

    Problem :
    Everytime i update my amd graphic drivers i always get a freezed screen or a blue screen crash saying : " Thread_stuck_in_device_driver".
    The graphic driver i try to update is from AMD - AMD radeon r9 200x and i dont know why sometimes it is 265x ( it happens when i try to update sometimes it changes ).
    But the real problema is that i cant install drivers , so i cant use the graphic card to play games , and i have to play with the intel graphics 4600 which is really bad to games.

    Solutions i tried :
    I downloaded DDU ( display drivers uninstaller ) and i uninstalled my amd graphic cards at safe mode , came back to normal mode and installed the newest drivers , but when its almost finishing the driver installation my computer freezes / crashes , following by a boot wich gives me a black screen and i need to restart my computer in a backup point.

    I wish someone could really help me , cause i dont want to waste Money cause i dont have much too.
    Thanks to everyone which read this.
    ( Sorry for my bad english ).:(
  2. dustyjay


    Jan 23, 2003
    First Name:
    Please post your system specs, To include the EXACT Make and model System if Big Box or Laptop, Notebook or tablet Include Service Tag if available. or same info for the following if custom or home built, Mother Board (including Revision number), Processor (Exact Model Number), Ram, Video Card, Hdd(s), Optical Drive(s), Power Supply Manufacturer Model, Wattage and Amperage on the +12V Rails, OS, and any other peripherals installed on the motherboard
  3. dooqpt

    dooqpt Thread Starter

    Jun 11, 2016
    Hey hello , thank you for posting on my thread .
    So my laptop model is a Toshiba satellite p50-b-10v
    Graphic cards :
    Amd radeon r9 265x and Intel graphics hd 4600
    Cpu :
    Intel core i7 4710HQ 2.50Ghz
    Ram :
    8 GB
    Model of the laptop charger :
    Windows 10
  4. flavallee

    flavallee Trusted Advisor

    May 12, 2002
    First Name:
    The Toshiba Satellite P50-B-10V laptop originally came with Windows 8.1 64-bit.

    When did you upgrade yours to Windows 10 64-bit?

    Some computers with AMD processors and/or AMD graphics have issues with Windows 10.

  5. dooqpt

    dooqpt Thread Starter

    Jun 11, 2016
    I updated like 4 months ago i think , and it didnt give me any problem since a random day which randomly started crashing with thread_stuck_in_device driver , so i started to try to update drivers and this happened..
  6. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1172775

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice