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where to find help if you have a pirated copy of Windows

Discussion in 'Windows 10' started by Bob Parks, May 29, 2019.

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  1. Bob Parks

    Bob Parks Thread Starter

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    I purchased a refurbished computer with Windows 10 installed. I am now suspicious that it is a pirated copy.

    Microsoft pages speak in geek about how to for $130 get legal. The money is not the problem it's the language where they speak of a installation that erases everything.I copied files from my old computer onto this new one and had some problem with my old one. Repeating that process would be a disaster.

    Does anyone have a phone contact with Microsoft who speaks human who can explain the process. An independent computer repairman told me today that at one time they had a special office with special prices for helping people who got swindled.

    Any and all help will be appreciated.

    Bob
     
  2. cwwozniak

    cwwozniak Trusted Advisor Spam Fighter

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  3. flavallee

    flavallee Trusted Advisor

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    You didn't say why you believe a pirated copy of Windows 10 is installed in your newly-purchased refurbished computer.

    If you purchased it from a legitimate refurbisher, it should have a Windows 10 C-O-A sticker on it which indicates it's refurbished.
    It should also have come with documentation that indicates it's refurbished.

    Do you have the business name and website of that refurbisher?

    ---------------------------------------------------------------
     
  4. GamerBlackAcid

    GamerBlackAcid

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    First of all, we need to check if the windows is pirated or not.
    (Make sure your windows is up to date)
    1. Open the settings app.
    (If you see that it says windows isn't activated, you just need to buy a key)
    2. Click on system.
    3. Click on About.
    4. You should be able to see the product Id. Reply that id below.
    I'll check if it is pirated or not.
     
  5. GamerBlackAcid

    GamerBlackAcid

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    You can visit this website for talking to a person from Microsoft. You'll need an Microsoft account though. Just create once if you don't don't have it. Oh and another point. You will talk to an virtual agent first. Just say that you want to talk to a person.
     
  6. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    Please open an Elevated Command Prompt window (on the Start screen, type "Command" - a Command Prompt icon will appear, right-click on it and select Run as Administrator) then at the prompt, type the following (be sure to include the spaces):

    Licensingdiag.exe -report %userprofile%\desktop\report.txt -log %userprofile%\desktop\repfiles.cab

    After running the command, two files will appear on your desktop, report.txt and repfiles.cab. Please open the report.txt file in Notepad and copy and paste the contents here. The repfiles.cab is only a backup file and can be ignored for the time being.
     
  7. Bob Parks

    Bob Parks Thread Starter

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    00326-10000-00000-AA074

    thanks
     
  8. Bob Parks

    Bob Parks Thread Starter

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    id 00326-10000-00000-AA074
    I am partially blind and have a neurological disease so keyboarding is not my specialty.
    There are no stickers that I can see and I did not receive any documentation that I remember. If he indeed gave me something because I can't read it I would just stuff in the drawer
    THANKS
     
  9. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    You need to follow my instructions in post no. 6 and post that report before doing anything else please.
     
  10. GamerBlackAcid

    GamerBlackAcid

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    Looks like you have a commercial version of windows. How did you activate it?
    If you try to contact Microsoft support, they will fix basic issues. But for deep stuff, they will say to call the commercial support. Which is irritating.
     
  11. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    GamerBlackAcid,
    What about this do you not understand?

    What leads you to believe it's commercial? The product ID indicates Windows 10 Home.
     
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