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In Progress Where to store files before doing a full format on laptop

Discussion in 'Virus & Other Malware Removal' started by dnnspnglnn, Jan 19, 2019.

  1. dnnspnglnn

    dnnspnglnn Thread Starter

    Jan 19, 2019
    I found that there's a virus on my laptop and it's working slow and lagging and I was told that formatting it would remove the virus with better performance as well.
    But I have very important files like pictures, videos, and all that and I'd like to know where I can put them so I can get it back after formatting.

    I don't think online backup sites or things like google drive, dropbox would be the best choice because the files are almost 200+ gb in size and I can't afford paying, plus, it takes a really long time to transfer them online.
    Is there anything else I can go to? Help please. My laptop is Dell and running on windows 10
  2. iMacg3

    iMacg3 Malware Specialist

    Nov 3, 2018
    Welcome to the Tech Support Guy malware removal forum.
    I'm iMacg3 and will be helping you.
    Please keep the following information in mind before we begin:
    • Do not run any fixes or tools on your system unless I request that you do so.
    • Please read all instructions carefully, and complete them in the order listed.
    • If your computer seems to start working normally, please don't abandon the topic. Just because your computer doesn't seem to have a problem doesn't mean that it isn't infected.
    • If you have pirated or illegal software on your computer, uninstall it now before proceeding.
    • If you have questions about anything, please ask.


    No need to format/reinstall the OS on your laptop just yet. It's very likely the malware can be removed without a reinstall.

    Please do the following.

    Download Farbar Recovery Scan Tool and save it to your Desktop.
    Note: You need to run the version compatible with your system. If you are not sure which version applies to your system, download both of them and try to run them. Only one of them will run on your system, that will be the right version.
    • Right-click FRST/FRST64 and select Run as administrator. (Windows XP users double-click on the file).
    • When the tool opens, click Yes to the disclaimer.
    • Press the Scan button.
    • When finished, two log files will pop up - FRST.txt and Addition.txt.
    • Copy and paste the contents of FRST.txt and Addition.txt into your next reply.
    Note - FRST.txt and Addition.txt are saved to the same location as FRST/FRST64.

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