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Which part is the real culprit?

Discussion in 'Hardware' started by AbvAvgUser, Feb 13, 2003.

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  1. AbvAvgUser

    AbvAvgUser Thread Starter

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    After going through the following, please tell me which part of my machine seems to be the real culprit. RAM? Motherboard? Or something else?

    My problem:
    1. My PC hangs very very frequently.
    2. On startup, it sometimes gives me a TCP/IP error from Norton AntiVirus and says that POPProxy cannot be loaded. However, after start, I can manually enable e-mail protection from NAV.
    3. Sometimes, it gives me TCP/IP error from NoBO that gets loaded from Startup. However, after start, I can manually run the software.
    4. On startup, Windows sometimes tells me that mouse is not detected. On other occassion, it works just fine. (I have a logitech PS/2 mouse with a scroll wheel). I have enabled MouseKeys from Control > Panel > Accessibility Options. So whenever mouse is not detected, I use Number Pad arrow keys instead.

    My PC Config:
    P III 550 MHz, 128 MB RAM, Win98SE, 815 Chipset Motherboard, On board Sound and Display, external DLink modem, Logitech PS/2 scroll mouse.

    Note:
    1. I have my NAV updated and I scan my system at least once every 10-15 days. I scan all files and also within compressed files with high level heuristic.
    2. Only some 2-3 months back Win98SE was installed on a cleanly formatted C:. The drive was formatted because the machine was hanging, but a clean installed hasn't solved the problem :(
    3. I have tried another display card after disabling the on-board card, but the problem continues. So I reverted back to my on-board display.
     
  2. JSanguancheu

    JSanguancheu

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    About the shutdown problems, try going here: Win9x Shutdown

    Try replacing the memory. Make it 256mb. The system probably uses PC100 sdram, so it should be pretty cheap. Go to www.crucial.com and enter your system info into their search engine to see what kind you need.

    Also, get a copy of Norton Systemworks 2000 - 2002. Any of those years will do. They're pretty cheap on the Internet now since the 2003 version is out. Under $20. You basically want Norton Diskdoctor and Windoctor to check your system.

    Check on www.pricewatch.com

    Are you up to date on all the Windows 98 updates from microsoft?

    How's the harddrive? making any odd noises? full?
     
  3. AbvAvgUser

    AbvAvgUser Thread Starter

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    JSanguancheu thanks for the inputs.

    My Hard Disk is not full or is not making any strange noises. On C: out of 5 GB about 2 GB is unoccupied (Vitual Memory uses some of this and it is managed automatically by Windows). Also on the other partitions there is enough working space. I also Defrag it once a month. So I presume that HD is pretty much in the sound health.

    As regards RAM, that is the next thing on agenda. Within a 2-3 days, a new RAM stick will be installed in my system in place of the old one to see if RAM is causing problems.

    Norton DiskDoctor, WinDoctor, System Check and Norton Diagnostic have not reported any errors. So I pretty much guess that its a hardware related problem. To me, it seems a motherboard problem. But I am not sure and so I started this thread for more opinions.
     
  4. Rockn

    Rockn

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    What the heck is NoBo? I can tell you most of your trouble is coming from the Norton products. The POPProxy is for your email proxy for Norton. I say it is due to Norton becuase it is a huge resource hog and most of the things are better done by other apps. Try stopping every piece of Norton softwre running in the background and look at the free resources and see if you still have the hang up problems.
     
  5. AbvAvgUser

    AbvAvgUser Thread Starter

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    Thanks Rockn for the reply. NoBO stands for No Back Orifice. I have been using it since last 3 years and there has been no problem from NoBO even in lower config machines. Its just a small 73kb application that has protected me in past when someone had tried to intrude in my machine while I was on-line. It quietly keeps running in the background without hogging much memory or bandwidth.

    As for Norton POPProxy, the same thing has been used on other machines as well and none of the machines give this problem. So I guess the root of my problem is not from the Symantec stable. I have tried using AVG in place of Norton, but there has been no luck with my problem. My PC hangs at its own free will :(.

    At times it hangs even while it is booting. I have kept a mouse pointer with animated hour glass. So when the animation stops, I come to know that it has hung. Even before it completely starts, it hangs and I have to press the reset key and then wait till scandisk runs through my HD partitions :mad:
     
  6. Rockn

    Rockn

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    Check out the puter for a heat problem....possible. You might also want to find an online memory tester as well as a diag for your hard drive. Where does it hang during the boot process, is it at a startup item or a hardware detection phase?
     
  7. AbvAvgUser

    AbvAvgUser Thread Starter

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    The fan is working properly. And the machine is an Air Conditioned room. So heating does not seem to be the issue.

    The machine hangs at any damn stage after Windows takes over.
     
  8. AbvAvgUser

    AbvAvgUser Thread Starter

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    This is the mouse error that I get
    <img src="mouse.jpg">
     

    Attached Files:

  9. AbvAvgUser

    AbvAvgUser Thread Starter

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    This is the Norton AntiVirus POPProxy error that I get.
     

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  10. AbvAvgUser

    AbvAvgUser Thread Starter

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    This is the NoBO error that I get.
     

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  11. Rockn

    Rockn

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    Are you by chance using a KVM switch? Just curious for the mouse problem. It could just be a defective mouse or PS/2 port. The others seem network related *** in Internet connectivity. Do you run a personal firewall? If so it is probably blocking port 110 for the popproxy and I would suspect the back orifice problem as well.
     
  12. AbvAvgUser

    AbvAvgUser Thread Starter

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    No I am not behind any firewall and there is no other application running in background that could possibly block port 110. The error that I mentioned are intermittent. I mean, they don't pop-up everytime I start my machine but only sometimes. Also, even if I get an error on POPProxy or NoBO, I can always manually execute them and then they start without any problem.

    Just an update. One efficient hardware support guy recently came over and again pointed out that the display card seems to be the culprit. The other display card that was tried earlier is known for compatibility problems with my Motherboard. So another display card will be tried soon. Hope it solves the problem. :(
     
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