1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

white screens, black screens, blue screens... out of nowhere!

Discussion in 'Hardware' started by thrashette, Jan 24, 2012.

Thread Status:
Not open for further replies.
  1. thrashette

    thrashette Thread Starter

    Apr 1, 2011
    I'm beginning with this link because it is related to this previous issue. Its still the same computer with the same general problems. However, I discovered that by ensuring that windows media player was constantly playing music, the computer operates fast and smoothly for as long as I need it to (sometimes longer than 24 hours), albeit with the fan running full speed and flooding the house with its noise. All has been well until the other day I needed to burn some cds and reconnected the cdrom. Since then, its been subject to occasional freezes, mostly when left to sit when I leave the house on a whim. I've noticed that I sometimes return to a black screen, but erroneously attributed it to my computers failed attempts to hibernate (even though that option is disabled). Anyway, its been working wonderfully anyway when I've needed to use it. However, today I was doing a little basic browsing, only about three tabs open of an automotive website I frequently read. The screen randomly went all white while loading a page, and the computer froze up. My only option when it does that is to do a hard restart, so I did. I decided to disconnect my cdrom again. The computer then booted up normally, showed my desktop and loaded all icons and everything, but before everything was up and running, the whole screen went black and it froze. Then I got this computers very first "blue screen of death," which cited critical hardware failure. It didn't stay up long enough for me to read it, and went back to the initial gateway boot screen. I then turned it off out of fear.
    Sorry this is so long, but I feel like details = results. I haven't downloaded anything in a while, I'm pretty positive I'm free of malware... this literally happened out of nowhere. Could someone please help me figure out what to do next? This poor thing is on its last leg, but its all I have at the moment besides my android. Thanks!! :)
  2. Mark1956

    Mark1956 Malware Specialist

    May 7, 2011
    OK, I have read you last thread and sounds like you made some progress.

    Lets see the details of the Blue Screen, follow this guide to attach it to your next post.

    Just re-posting the link for your last thread as you didn't post it correctly: http://forums.techguy.org/hardware/1013195-extremely-loud-fan-crazy-temperature.html
  3. Mark1956

    Mark1956 Malware Specialist

    May 7, 2011
    When you have found and posted the minidump please follow the instructions below and post the report.

    I would highly recommend you replace the CPU fan and back up all your important data, just in case it gets worse. It also sounds as if you have a faulty CD drive as it causes major problems when you connect it so get that replaced then we can run some more conclusive diagnostics.

    • Download OCCT and save to the desktop.
    • Extract the contents of the zip file to the desktop.
    • Double click on the OCCT folder to open it and then double click on the OCCT icon [​IMG] to run the program.
    • Click on the CPU:OCCT tab, leave the default setting at 1 Hour, check the Automatic button and click on the green ON button and leave the test to run. Make sure all programs and your browser are closed and do not use the PC during the test.
    • When the test ends click on the OFF button to close the software.
    • The Results window should open, if not open Documents > OCCT. You should find a folder with todays date on it. Zip the folder and send it as an attachment with your next post.
    If the tabs for the PSU and GPU are greyed out it means your DirectX 9 version is too old. OCCT requires DirectX 9 from March 2008 or newer.
    You can manually check it easily : just look for the file "d3dx9_37.dll" in the following folder C:\Windows\System32
    If it is not present, just download the latest Direct X9 Update for your OS and everything should run fine afterwards.

    How to send an attachment.
    Below the Message Box click on Go Advanced. Then scroll down until you see a button, Manage Attachments. Click on that and a new window opens.
    • Click on the Browse button, find the screenshot/folder you made earlier and doubleclick on it.
    • Now click on the Upload button. When done, click on the Close this window button at the bottom of the page.
    • Enter your message-text in the message box, then click on Submit Message/Reply.

    Please also take a screenshot of the main window of OCCT while the system is idle and no test is running: How to take a screen shot in Vista/Windows 7
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1037842

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice