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whoops!!!!!! deleted mail account

Discussion in 'Web & Email' started by teresa_banksuk, Jan 10, 2002.

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  1. teresa_banksuk

    teresa_banksuk Thread Starter

    Joined:
    Nov 22, 2001
    Messages:
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    I have just changed from BT internet to Freeserve and have accidentally deleted my husbands e-mail account from outlook express!! Is there anyway I can get it back? Any ideas appreciated or I might be headed for a quick divorce!!
     
  2. angel

    angel

    Joined:
    Dec 2, 1998
    Messages:
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    The identity data should be stored at C:\WINDOWS\Application Data\Identities\
    Create a new identity in OE, then go to File>Import>Messages, Choose OE, choose Import mail from an OE store directory, and browse to the path of the old identity. You'll have at least 2 directories at the above path (one for the old one and one for the current one) - you may have more if you've added/deleted identities in the past. To determine the correct directory to choose, I would suggest looking at the date/time stamps on the files in My Computer.

    You'll need to resetup the mail account settings but the above will get his email back.
     
  3. teresa_banksuk

    teresa_banksuk Thread Starter

    Joined:
    Nov 22, 2001
    Messages:
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    That worked great, thanks, got another prob now! Every time I try to pick up my mail, I get a login prompt box from BT, and they won't accept my password - which I have used for over a year with no problems. Any ideas?
     
  4. angel

    angel

    Joined:
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    Well, it's probably an incorrect username or password. I'd give them a call. They might be able to give you the password or allow you to change it if you don't know what it currently is (assuming you give them enough info that prove's you're you).
     
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