1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Why can't I open any Microsoft Office attatchements?

Discussion in 'Windows Vista' started by zaynab, Jan 14, 2011.

Thread Status:
Not open for further replies.
Advertisement
  1. zaynab

    zaynab Thread Starter

    Joined:
    Jan 13, 2011
    Messages:
    9
    I’ve had this problem for a while and I thought the reason was because I didn’t have Microsft Office installed. I just installed Microsoft Office 2007 and I am still not able to open any attatchements. I could be word, powerpoint or excele. I also tried saving them first and that didn't work eaither. I am very lost and confused into what to do. I just started school and I know I will be getting a lot of email attatchments from my instruscters. Please help me fix this problem.

    Thanks

     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
    can you open the files via office

    if you goto say a word file and double click on it - what happens ?

    what email client are you using - some have options to stop loading any files like word, excel, powerpoint etc for security reasons - but if you save them onto the PC should be able to open

    what did you have before ? - where did you get office 2007 from
     
  3. zaynab

    zaynab Thread Starter

    Joined:
    Jan 13, 2011
    Messages:
    9
    I saved it and tried opening it via office and it works. But I want to be able to open it by clicking it from my inbox. When I double click a couple of boxes opens up and it gives me the choice of open, save or cancel and of course I tried to open and it doesn't work.
    I'm using different email accounts. I had Microsoft works that came with the computer when i purchased and I thought that was the reason I was having a hard time. I guess not. The Microsoft office 2007 that I just installed is original software that I purchased. Any Idea what else I can do to fix?
     
  4. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
    whats the email client you are using
     
  5. zaynab

    zaynab Thread Starter

    Joined:
    Jan 13, 2011
    Messages:
    9
    Yahoo, outlook.
     
  6. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
    where are you having the issue on the web email yahoo or the outlook client
     
  7. zaynab

    zaynab Thread Starter

    Joined:
    Jan 13, 2011
    Messages:
    9
    Both :-(
     
  8. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
    what browser are you using on yahoo
    what antivirus or firewall do you have - they may be blocking
    do you have the yahoo toolbar - that can also block
     
  9. zaynab

    zaynab Thread Starter

    Joined:
    Jan 13, 2011
    Messages:
    9
    Internet explorer and for antivirus it's McAfee. My initial thought was that it had to do with security setting or firewall; sadly I have no idea how to fix it. Thanks etaf for helping me.
     
  10. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
    i would disable mcafee and see if you are now allowed to open an attachment - should be a way to exit mcafee - right click on the symbol in the system tray - bottom righthand side normally - should have an option to exit
     
  11. zaynab

    zaynab Thread Starter

    Joined:
    Jan 13, 2011
    Messages:
    9
    I don't have McaFee anymore. It expired. Therefore I don't think its Mcafee. I just downloaded Microsoft Security Essential and I tried to open an attatchment from my inbox and still does not work.
    It's most likely something in the computer settings. I don't know where to look to unable.
     
  12. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
  13. zaynab

    zaynab Thread Starter

    Joined:
    Jan 13, 2011
    Messages:
    9
    I just installed and run the above link, still not working.
     
  14. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
    did the link run with no errors?
    what browser are you using to open yahoo and the attachment
     
  15. zaynab

    zaynab Thread Starter

    Joined:
    Jan 13, 2011
    Messages:
    9
    No errors. Internet explore.
     
  16. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/974630

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice