Why do I have so many "Personal Folders" on Outlook 2003?

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Alex Ethridge

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Apr 10, 2000
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I've always used Eudora and Palm Desktop; but, I'm experimenting with Outlook 2003 so I guess I'll be botherin' the hell outa' you guys for a while until I learn the ins, outs and back-door methods of customizing it to suit me.

I have some rants as well as questions.

When I open Outlook 2003 and click on the Mail item (as opposed to Contacts, Calendar, etc), I have six "Personal Folders" items, all identical and all with their own identical sets of InBox, OutBox, Sent Items, Deleted Items, Junk Mail, etc.

Why do I have so many of these identical "Personal Folders"? It seems just one is enough for me. How do I get rid of these others and get the list down to just one Personal Folder?

Also, I imported my address book from Eudora Pro 6 to Outlook Express 6 then to Outlook 2003 (OL'03 would not import from Eudora directly). In the process, all the names, first and last were reversed so I edited them all, exited Outlook '03 and the next time I opened it, the names were all reversed again as though I had not done a darned thing. I don't know what happened there and I'm quite pissed that I retyped 183 names just to have the work all cast aside as soon as I restarted the program.

Outlook 2003 has some inviting features; but, as with all Microsoft products, they are quirky and not user friendly.
 

EAFiedler

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Apr 25, 2000
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14,172
Hi Alex Ethridge

First verify the extra Personal Folders are empty,
Second locate the directory where the .pst file exists
Third remove the Personal Folders from the profile in Outlook 2003
Fourth (if desired) delete the .pst file from the hard drive


  • 2.
    To permanently delete those Personal Folders you will need to locate the directory where they exist.
    Right click on the root or top level of the Personal Folders,
    Properties for "Name of Personal Folder" > Advanced button
    In the Filename: field, the directory where that file exists will show.
    Note the location, then close out of that window and continue with the next step to remove the Personal Folders from Outlook's profile.

  • 3.
    Right click on the root (Top Level) of the Personal Folders you would like to remove from the profile and select:
    Close "Name of Personal Folder"



For your Address list:
Tools > E-mail Accounts > View or change existing directories or address books > Next > Outlook Address Book > Change button
Under Show Names by:
Select your sort order there.

Let us know if that works for you or not.
 

Alex Ethridge

Thread Starter
Joined
Apr 10, 2000
Messages
9,288
I was able to delete the bottom two "Personal Folders", leaving four more identical "Personal Folders", all containing the same identical things, same addresses same contacts, etc. When attempting to delete these, I get the following error
You cannot close the mailbox that contains your calendar, contacts and inbox.
 

EAFiedler

Retired Moderator
Joined
Apr 25, 2000
Messages
14,172
Have you tried creating a new Profile in Outlook 2003 and opening the original .pst file in the new profile?

Create a new Profile for Outlook 2003,
Control Panel > Mail Icon > Show Profiles > Add
Recreate your e-mail account.

Open an already established .pst file,
File > Open > Outlook Data File
Browse to the location of the .pst file to open it.

Or,

With Outlook 2003 closed,
locate the .pst file and move it to a new location/directory.
Start Outlook 2003 and it will complain that it cannot find the .pst file,
The Create/Open Personal Folders File window will appear where you can browse to the new location of the .pst file.
 

Alex Ethridge

Thread Starter
Joined
Apr 10, 2000
Messages
9,288
I figgered' it out accidental like.

I opened Outlook 2003 and clicked on "Folders" item in the left column. That opened the list of duplicate folders. Frankly, all the extras seemed like simple shortcuts to all that was in the main folder. Clicking on Contacts in any one of them brought up the same list of contacts, etc.

Anyway, after clicking on "Folders", just above that were two hyperlinks. One said "Folder Sizes" and the other said "Data File Management". I clicked on "Data File Management" and that opened a dialog box that allowed me to delete all the extra (duplicate) Personal Folders.

The first time I did it, I had clicked on so many things before I stumbled across it that I forgot how I got there. It took me another five minutes to find it again.

After having so much trouble finding how to do what should be simple, intuitive tasks in Outlook, I'm beginning to wonder if I really want to use Outlook at all. I'm a tinkerer and tinkering with Outlook is like finding my way through a complex system of bewilderment. But, I'm gonna' trudge along a little more before I decide to kick it out the back door.

Thanks for all the help.
 
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