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why does my computer keep freezing?

Discussion in 'Windows XP' started by ryan_u89, Jan 17, 2007.

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  1. ryan_u89

    ryan_u89 Thread Starter

    Joined:
    Jul 2, 2006
    Messages:
    73
    Hi
    My comptuer keeps freezing on start up and when you are working on it. You have to restart it, nothing you can do...mouse, keyboard everything locks up. Iv done loads of scans with stuff mentioned here like seach and destroy and found a few items, flushed them out but its still doing it!!
    What else can i do?
    Thanks
    Ryan
     
  2. schusterjo

    schusterjo

    Joined:
    Nov 11, 2006
    Messages:
    1,182
    Freezes usually hard drive related or corrupt OS, you may just need to reinstall windows.
    You wasn't complete in what you have already done to resolve the issue, with this I may suggest things you may already have tried to do. always list the problem in detail as well what you have done so far.
     
  3. ryan_u89

    ryan_u89 Thread Starter

    Joined:
    Jul 2, 2006
    Messages:
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    Well iv done scans using Spybot Seach and Destroy, Defragged with windows xp, scanned with ad-aware, used cwshredder, have AVG Internet Security installed.
    What can i do?
     
  4. valis

    valis Moderator

    Joined:
    Sep 24, 2004
    Messages:
    77,780
    Please do this:

    · Click here to download HJTsetup.exe
    · Save HJTsetup.exe to your desktop.
    · Doubleclick on the HJTsetup.exe icon on your desktop.
    · By default it will install to C:\Program Files\Hijack This.
    · Continue to click Next in the setup dialogue boxes until you get to the Select Additional Tasks dialogue.
    · Put a check by Create a desktop icon then click Next again.
    · Continue to follow the rest of the prompts from there.
    · At the final dialogue box click Finish and it will launch Hijack This.
    · Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
    · Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
    · Come back here to this thread and Paste the log in your next reply.
    · DO NOT have Hijack This fix anything yet. Most of what it finds will be harmless or even required.

    Be patient and a security expert will be along to assist you with this shortly. They can be identified by the gold badge next to their name.
     
  5. ryan_u89

    ryan_u89 Thread Starter

    Joined:
    Jul 2, 2006
    Messages:
    73
    Logfile of HijackThis v1.99.1
    Scan saved at 03:15:33 PM, on 17.01.2007
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.5730.0011)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Windows Defender\MsMpEng.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\acs.exe
    C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
    C:\WINDOWS\system32\bcmwltry.exe
    C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
    C:\WINDOWS\system32\rundll32.exe
    C:\WINDOWS\SM1BG.EXE
    C:\PROGRA~1\Grisoft\AVG7\avgrssvc.exe
    C:\Program Files\Belkin\Bluetooth Software\bin\btwdins.exe
    C:\WINDOWS\system32\RUNDLL32.EXE
    C:\WINDOWS\System32\cisvc.exe
    C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe
    C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
    C:\WINDOWS\system32\nvsvc32.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\WINDOWS\System32\PAStiSvc.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Belkin\PCI F5D7000\Wireless Utility\Belkinwcui.exe
    C:\Program Files\Belkin\Bluetooth Software\BTTray.exe
    C:\PROGRA~1\Belkin\BLUETO~1\BTSTAC~1.EXE
    C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE
    C:\Program Files\iTunes\iTunes.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
    C:\PROGRA~1\Grisoft\AVG7\avgfwsrv.exe
    C:\WINDOWS\system32\cidaemon.exe
    C:\Program Files\Internet Explorer\IEXPLORE.EXE
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Documents and Settings\Ryan Ulmer\Desktop\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.google.co.uk/
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
    O4 - HKLM\..\Run: [bcmwltry] bcmwltry.exe
    O4 - HKLM\..\Run: [nwiz] "nwiz.exe" /install
    O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
    O4 - HKLM\..\Run: [SM1BG] C:\WINDOWS\SM1BG.EXE
    O4 - HKLM\..\Run: [NvCplDaemon] "RUNDLL32.EXE" C:\WINDOWS\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [NvMediaCenter] "RUNDLL32.EXE" C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
    O4 - HKLM\..\Run: [DiskeeperSystray] "C:\Program Files\Diskeeper Corporation\Diskeeper\DkIcon.exe"
    O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - Global Startup: Belkin Wireless Utility.lnk = C:\Program Files\Belkin\PCI F5D7000\Wireless Utility\Belkinwcui.exe
    O4 - Global Startup: BTTray.lnk = ?
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
    O8 - Extra context menu item: &eBay Search - res://C:\Program Files\eBay\eBay Toolbar2\eBayTb.dll/RCSearch.html
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
    O8 - Extra context menu item: Send To &Bluetooth - C:\Program Files\Belkin\Bluetooth Software\btsendto_ie_ctx.htm
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll (file missing)
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll (file missing)
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\Belkin\Bluetooth Software\btsendto_ie.htm
    O9 - Extra 'Tools' menuitem: @btrez.dll,-4017 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\Belkin\Bluetooth Software\btsendto_ie.htm
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O10 - Unknown file in Winsock LSP: c:\windows\system32\avgfwafu.dll
    O10 - Unknown file in Winsock LSP: c:\windows\system32\avgfwafu.dll
    O10 - Unknown file in Winsock LSP: c:\windows\system32\avgfwafu.dll
    O10 - Unknown file in Winsock LSP: c:\windows\system32\avgfwafu.dll
    O10 - Unknown file in Winsock LSP: c:\windows\system32\avgfwafu.dll
    O11 - Options group: [INTERNATIONAL] International*
    O14 - IERESET.INF: START_PAGE_URL=http://www.google.co.uk/
    O14 - IERESET.INF: MS_START_PAGE_URL=http://www.google.co.uk/
    O15 - Trusted IP range: http://192.168.2.3
    O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab31267.cab
    O16 - DPF: {31E68DE2-5548-4B23-88F0-C51E6A0F695E} (Microsoft PID Sniffer) - https://support.microsoft.com/OAS/ActiveX/odc.cab
    O16 - DPF: {402EE96E-2CE8-482D-ADA5-CECEEA07E16D} (TurnTool Scene) - http://www.turntool.com/ViewerInstall.exe
    O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by113fd.bay113.hotmail.msn.com/resources/MsnPUpld.cab
    O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab31267.cab
    O16 - DPF: {AF2E62B6-F9E1-4D4F-A10A-9DC8E6DCBCC0} - http://update.videoegg.com/Install/Windows/Initial/VideoEggPublisher.exe
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
    O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
    O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
    O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
    O20 - Winlogon Notify: WRNotifier - WRLogonNTF.dll (file missing)
    O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
    O23 - Service: Atheros Configuration Service (ACS) - Unknown owner - C:\WINDOWS\system32\acs.exe
    O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
    O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
    O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
    O23 - Service: AVG7 Resident Shield Service (AvgCoreSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgrssvc.exe
    O23 - Service: AVG Firewall (AVGFwSrv) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgfwsrv.exe
    O23 - Service: Bluetooth Service (btwdins) - WIDCOMM, Inc. - C:\Program Files\Belkin\Bluetooth Software\bin\btwdins.exe
    O23 - Service: Diskeeper - Diskeeper Corporation - C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
    O23 - Service: STI Simulator - Unknown owner - C:\WINDOWS\System32\PAStiSvc.exe
    O23 - Service: ZipToA - Iomega Corporation - C:\WINDOWS\System32\ZipToA.exe
     
  6. valis

    valis Moderator

    Joined:
    Sep 24, 2004
    Messages:
    77,780
    wait for an expert to parse that, but it looks clean(ish)

    go to start > run > eventvwr.msc. That will open an explorer like window with applications, security, and system in the left pane. Click on system and see if there are any exclamation points near to when it last froze; if so, double click on the item in the right pane, click on the two pieces of paper to copy it to your clipboard, and then come back here and paste the results. Then do the same for the applications folder; look for any exclamation marks that are near in time to when your pc is freezing.

    I'll see if this needs to be moved to the security forum or not.
     
  7. schusterjo

    schusterjo

    Joined:
    Nov 11, 2006
    Messages:
    1,182
    Microsoft says whenever a computer freezes or reboots (crashes) you need to run chkdsk
    Start, my computer, right click on your hard drive, select properties, select tools, error checking click "check now"(chkdsk).
    (General maintenance can save alot of headaches, see link below for general maintenance)

    Hard drive
    Download the diagnostic tool and check your hard drive
    Hard Disk Drive Diagnostics/Utilities
    Hard Drive Diagnostics Tools and Utilities (free webpage with many diag tools for hard drive)
    Top 5 Free Hard Drive Diagnostic Tools
     
  8. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    Freezing is often caused by overheating and that should be an issue to consider.

    If the problem is happening frequently you can try "clean boot" troubleshooting to try to isolate a particular program.

    I'd have my suspicions about AVG here and you might temporarily try uninstalling it to test. Those 010 entries in the scanlog should not remain after the uninstall.

    CLEAN BOOT TROUBLESHOOTING technique XP

    First, restart in Safe Mode (tap the f8 key promptly on startup and choose the Safe Mode option from the boot menu).

    In Safe Mode –

    Run msconfig and select the "Services" tab. Check "Hide Microsoft Services" and then disable the rest. Also uncheck "load startup group" on the general page.

    See this link for detailed information:

    http://support.microsoft.com/default.aspx?scid=kb;EN-US;310353

    Now restart and test the issue at hand

    If no problems, run msconfig and recheck half the disabled items on the Services tab. Test again. If the problem recurs, UNcheck half the items you just checked to narrow down the culprit.

    If the problem didn't occur, check the other half, so all the Services are enabled -- proceed to do this on the startup tab as well.

    Get the idea? You want to isolate the problem to a specific startup if possible.

    Note: if you already have items unchecked under msconfig > startups and are in “selective” startup mode – you should note what these are before beginning. They will need to be de-selected again.
     
  9. ryan_u89

    ryan_u89 Thread Starter

    Joined:
    Jul 2, 2006
    Messages:
    73
    ok i have done that and in the system section, there is a few errors all the way down.
    First one:
    Event Type: Error
    Event Source: DCOM
    Event Category: None
    Event ID: 10010
    Date: 17.01.2007
    Time: 05:04:29 PM
    User: RYANSCOMPUTER\Ryan Ulmer
    Computer: RYANSCOMPUTER
    Description:
    The server {00020906-0000-0000-C000-000000000046} did not register with DCOM within the required timeout.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    only a few exclamation marks, a little way down... but it has been freezing for a long time now:
    Event Type: Warning
    Event Source: BROWSER
    Event Category: None
    Event ID: 8021
    Date: 16.01.2007
    Time: 10:48:14 PM
    User: N/A
    Computer: RYANSCOMPUTER
    Description:
    The browser was unable to retrieve a list of servers from the browser master \\JORDANSLAPTOP on the network \Device\NetBT_Tcpip_{990CD441-EEE0-43CE-A5A9-FFF7B435CBEA}. The data is the error code.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 35 00 00 00 5...

    Any more ideas...?
     
  10. ryan_u89

    ryan_u89 Thread Starter

    Joined:
    Jul 2, 2006
    Messages:
    73
    alrite jst trying rolling rogs idea of the clean boot. im goin to use it as i normally would for an hour, see wot happens because it usually freezes within that space of time.
    just like to add that after a while of constant reboots, it stays running for longer usually, sometimes for as long as i need. Could this point towards an overheating problem?
    cheers
    ryan
     
  11. ryan_u89

    ryan_u89 Thread Starter

    Joined:
    Jul 2, 2006
    Messages:
    73
    i have done what rolling rog said and it has started up and frozen again while i am working. wot should i do now?
     
  12. valis

    valis Moderator

    Joined:
    Sep 24, 2004
    Messages:
    77,780
    any idea what would cause that? I've never seen any avg entries in the O10 area before.
     
  13. valis

    valis Moderator

    Joined:
    Sep 24, 2004
    Messages:
    77,780
    you can use speedfan (http://www.almico.com/speedfan.php) to check your temps.....I would lean to either overheating or a sketchy psu......

    if it stays on long enough, you can follow schusterjo's advice and run chkdsk /r on your hard drive, but I don't think that the machine will stay on long enogh for that to happen.

    see what the temps are first, let's eliminate that first.
     
  14. ryan_u89

    ryan_u89 Thread Starter

    Joined:
    Jul 2, 2006
    Messages:
    73
    are u asking me? i have no idea...iv run out of things to try jst need some expert help!
     
  15. ryan_u89

    ryan_u89 Thread Starter

    Joined:
    Jul 2, 2006
    Messages:
    73
    ok will do
     
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