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Why is my computer so slow?

Discussion in 'Hardware' started by carltmac, Feb 17, 2007.

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  1. carltmac

    carltmac Thread Starter

    Joined:
    Jan 31, 2007
    Messages:
    40
    I just got this new computer, well for Christmas but I have been carefull what I have DLed but still it is getting VERY SLOW!

    I am going to give you my computer spec.'s and then a HJT Log.

    Please help.

    Pentium (R) D CPU 2 2.80GHz
    2.80 GHz, 2.00 GB of RAM
    nVIDIA 7300 LE 256 MB


    HJT LOG:

    Logfile of HijackThis v1.99.1
    Scan saved at 10:55:19 AM, on 17/02/2007
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\WINDOWS\Explorer.EXE
    c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    c:\Program Files\Common Files\Symantec Shared\ccProxy.exe
    c:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    c:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    C:\WINDOWS\eHome\ehRecvr.exe
    C:\WINDOWS\eHome\ehSched.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exe
    C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
    c:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
    C:\WINDOWS\system32\nvsvc32.exe
    C:\WINDOWS\ehome\RMSvc.exe
    C:\Program Files\Intel\IntelDH\Intel(R) Quick Resume Technology\ELService.exe
    C:\WINDOWS\ehome\ehtray.exe
    C:\WINDOWS\RTHDCPL.EXE
    C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
    C:\WINDOWS\eHome\ehmsas.exe
    C:\Program Files\DISC\DISCover.exe
    C:\Program Files\DISC\DiscUpdMgr.exe
    C:\Program Files\HP DigitalMedia Archive\DMAScheduler.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\WINDOWS\system32\rundll32.exe
    C:\Program Files\HP\HP Software Update\HPwuSchd2.exe
    C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe
    C:\Program Files\Wireless Laser Mouse\MOffice.exe
    C:\Program Files\Wireless Laser Mouse\MOUSE32A.EXE
    C:\Program Files\Steam\Steam.exe
    C:\Program Files\MSN Messenger\MsnMsgr.Exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe
    C:\Program Files\DAEMON Tools\daemon.exe
    C:\WINDOWS\ehome\RMSysTry.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    C:\Program Files\Updates from HP\9972322\Program\Updates from HP.exe
    C:\Program Files\Common Files\Ahead\Lib\NMIndexStoreSvr.exe
    C:\WINDOWS\system32\dllhost.exe
    c:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
    C:\Program Files\DISC\DiscStreamHub.exe
    C:\Program Files\MSN Messenger\usnsvc.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\HP\KBD\KBD.EXE
    c:\windows\system\hpsysdrv.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\Hijackthis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_CA&c=63&bd=PAVILION&pf=desktop
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_CA&c=63&bd=PAVILION&pf=desktop
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_CA&c=63&bd=PAVILION&pf=desktop
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_CA&c=63&bd=PAVILION&pf=desktop
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_CA&c=63&bd=PAVILION&pf=desktop
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_CA&c=63&bd=PAVILION&pf=desktop
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_CA&c=63&bd=PAVILION&pf=desktop
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_CA&c=63&bd=PAVILION&pf=desktop
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_CA&c=63&bd=PAVILION&pf=desktop
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_CA&c=63&bd=PAVILION&pf=desktop
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
    O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - c:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar3.dll
    O2 - BHO: HpWebHelper - {AAAE832A-5FFF-4661-9C8F-369692D1DCB9} - C:\WINDOWS\pchealth\helpctr\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\plugin\WebHelper.dll
    O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - c:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar3.dll
    O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
    O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
    O4 - HKLM\..\Run: [IAAnotif] C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet /keeploaded /nodetect
    O4 - HKLM\..\Run: [HPHUPD08] c:\Program Files\HP\Digital Imaging\{33D6CC28-9F75-4d1b-A11D-98895B3A3729}\hphupd08.exe
    O4 - HKLM\..\Run: [DISCover] C:\Program Files\DISC\DISCover.exe
    O4 - HKLM\..\Run: [DiscUpdateManager] C:\Program Files\DISC\DiscUpdMgr.exe
    O4 - HKLM\..\Run: [DMAScheduler] "c:\Program Files\HP DigitalMedia Archive\DMAScheduler.exe"
    O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
    O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [HPBootOp] "C:\Program Files\Hewlett-Packard\HP Boot Optimizer\HPBootOp.exe" /run
    O4 - HKLM\..\Run: [Reminder] "C:\Windows\Creator\Remind_XP.exe"
    O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPwuSchd2.exe
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe"
    O4 - HKLM\..\Run: [FLMOFFICE4DMOUSE] C:\Program Files\Wireless Laser Mouse\MOffice.exe
    O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
    O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
    O4 - HKCU\..\Run: [Steam] "C:\Program Files\Steam\Steam.exe" -silent
    O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"
    O4 - HKCU\..\Run: [DAEMON Tools] "C:\Program Files\DAEMON Tools\daemon.exe" -lang 1033
    O4 - Global Startup: Extender Resource Monitor.lnk = C:\WINDOWS\ehome\RMSysTry.exe
    O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    O4 - Global Startup: Updates From HP.lnk = C:\Program Files\Updates from HP\9972322\Program\Updates from HP.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: Internet Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
    O9 - Extra 'Tools' menuitem: Internet Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O15 - Trusted Zone: http://*.trymedia.com (HKLM)
    O17 - HKLM\System\CCS\Services\Tcpip\..\{671773F0-4BC1-4658-BEA3-0F293789B10E}: NameServer = 192.168.1.1,192.168.1.2
    O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
    O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
    O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Internet Security Password Validation (ccISPwdSvc) - Symantec Corporation - c:\Program Files\Norton Internet Security\ccPwdSvc.exe
    O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccProxy.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    O23 - Service: COM Host (comHost) - Symantec Corporation - c:\Program Files\Norton Internet Security\comHost.exe
    O23 - Service: Intel® Quick Resume Technology Drivers (ELService) - Intel Corporation - C:\Program Files\Intel\IntelDH\Intel(R) Quick Resume Technology\ELService.exe
    O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMon) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
    O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
    O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - c:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
    O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
    O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
    O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
    O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - c:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
    O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
     
  2. usualsuspect

    usualsuspect

    Joined:
    Jul 29, 2002
    Messages:
    548
    very slow at what? Please expand.
     
  3. carltmac

    carltmac Thread Starter

    Joined:
    Jan 31, 2007
    Messages:
    40
    o ya sorry for not expanding originnally, what I mean by slow even play The Sims Life Stories it sort of lag's, like it seems like my computer can't handle it? (I thought maybe because it was a DLed game?) I can't really explain like when I UNZIP a file it takes me then double the time it did when I first got my computer a little over a month ago? I don't know why?
     
  4. telegramsam

    telegramsam

    Joined:
    Jul 7, 2006
    Messages:
    1,085
    Start with the easy stuff:

    1) Remove any programs you don't use--be honest about what you do and don't use. You can start with those friggin toolbars from Yahoo and Google.
    2) Run Adaware, Spybot S&D, and Ccleaner (all of these are free)
    3) Run the disc cleanup utility
    4) Defrag the disc

    See if that improves anything.

    Also, here's a free utility to get rid of a bunch of the "free" junk HP gives you with their machines: http://www.yorkspace.com/pc-de-crapifier/

    Note the name of the program, it tells you why it's useful.
     
  5. carltmac

    carltmac Thread Starter

    Joined:
    Jan 31, 2007
    Messages:
    40
    Will DLing that utility for removing everything that HP gave me screw anything up like don't I need some of the things that they gave me?
     
  6. Flags

    Flags

    Joined:
    Sep 9, 2001
    Messages:
    1,930
    carl: That program willl only take off what you tell is to.
    Toolbars (Google-Yahoo-whatever) are a pain in the butt and should be removed.

    Norton. I am assuming this is a free trial that HP has put on your computer. At the end of the trial period, in order to have anti virus protection, you will have to pay for your subscription. Get rid of it. It is a resource hog.

    A better alternative is AVG Free edition. Costs nothing and does a good job. You can get it at www.majorgeeks.com.
     
  7. telegramsam

    telegramsam

    Joined:
    Jul 7, 2006
    Messages:
    1,085
    Truthfully, you don't need anything they gave you. Just pay attention to what it is removing. You don't have to remove anything you don't want to.

    What you NEED on your PC is: An operating system, a virus scanner, and the programs you want on there. I believe the reason you get things like AOL (the HORROR) and some of those other third party programs is to help cut the costs of their machines. Not such a bad deal, but those programs can cause an innumerable amount of problems. They eat disc space, some of them are outright spyware, and the majority of it is junk you will never use. A couple of elementary rules of PC maintenance: Data you have only one copy of is data you don't care about, and remove anything you don't use.

    The first thing I do to branded systems is get rid of Norton or McAfee and use AVG Free for a virus scanner. It's an excellent scanner and the price is definitely right.

    If you don't feel comfortable doing it, then you certainly don't need to. You can get the spyware removal utilities and start with that first if you'd like. All of those are free, and they get rid of things that shouldn't be on your machine at all.
     
  8. telegramsam

    telegramsam

    Joined:
    Jul 7, 2006
    Messages:
    1,085
    And there you have a second concurring opinion...
     
  9. carltmac

    carltmac Thread Starter

    Joined:
    Jan 31, 2007
    Messages:
    40
    I ussed that and it got rid of Norton but now I went to the AVG site and I read that there is a new version comeing out tommorrow or some thing? Should I just wait, I didn't really know if it meant for Vista or XP?

    It didn't get rid of any HP garbage either? The only options I have to use with that program is getting rid of Roxio stuff and like Microsoft Office Standard Edit?
     
  10. escalader

    escalader

    Joined:
    Feb 5, 2007
    Messages:
    123
    Sorry for butting in but having just gone through the saga of removing NORTON I'd bet a beer it is still stealing CPU and space. You need the official NORTON removal tool:
    Norton_Removal_Tool.exe, make sure you get it from symantec site!

    Don't wait to install a AV, bad idea to surf on weekend or any time without one!

    Try BitDefender V8 free and it updates!

    Good luck
     
  11. carltmac

    carltmac Thread Starter

    Joined:
    Jan 31, 2007
    Messages:
    40
    what do you mean I need to get it from them? I already deleted it (PLEASE DON'T TELL ME I JUST MESSED IT UP?) I checked out the Symantec website and couldn't find anything about Norton_Removal_Tool.exe? Please help me now I am worried.
     
  12. escalader

    escalader

    Joined:
    Feb 5, 2007
    Messages:
    123
    remain calm, you have done nothing wrong. Here is the link to it. Go slow, read before you click on something. If you are scared, stop, backup all your user data to dvd or Cd first.

    http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039
     
  13. telegramsam

    telegramsam

    Joined:
    Jul 7, 2006
    Messages:
    1,085
    Go ahead and download the AVG. Finish getting rid of Norton first though.

    You can't even go a day without active virus protection. It needs to run at all times if you have high speed internet.
     
  14. telegramsam

    telegramsam

    Joined:
    Jul 7, 2006
    Messages:
    1,085

    That Office program would be a trial version. Do you intend to buy it? Or have you bought it? If so, leave it there. If not, it will soon be useless to you.

    Roxio--your call. That program was really aimed at Dell junk, but it catches some of the HP stuff too.
     
  15. usualsuspect

    usualsuspect

    Joined:
    Jul 29, 2002
    Messages:
    548
    Guys, I assume that most of us are agreed that HP install a load of crap when they supply an OEM PC? If CarlMac has been supplied a machine for $xxx and isn't happy with it shouldn't his first port-of-call be HP with a complaint before even starting to remove they HP stuff?
     
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