Wi-fi issue

sierra7614

Thread Starter
Joined
Apr 26, 2004
Messages
9
Wi-Fi on my new Asus laptop is disappearing at least once in 24 hrs
When loosing the connection the screen turns off for a second and I have to do system restore to get back the wi-fi. Each time after restoring and loging back to windows a popup appears “Check the Windows Store for more info about Intel® Graphics Command Center.” What’s wrong?
 

sierra7614

Thread Starter
Joined
Apr 26, 2004
Messages
9
Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Home, 64 bit, Build 18363, Installed 20200824051139.000000-240
Processor: Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz, Intel64 Family 6 Model 126 Stepping 5, CPU Count: 8
Total Physical RAM: 12 GB
Graphics Card: Intel(R) Iris(R) Plus Graphics, 1024 MB
Hard Drives: C: 475 GB (204 GB Free);
Motherboard: ASUSTeK COMPUTER INC. X512JA, ver 1.0, s/n L522NBCV012FNKMB
System: American Megatrends Inc., ver _ASUS_ - 1072009, s/n L6N0CV034988233
Antivirus: Total AV, Disabled
 

Couriant

James
Moderator
Joined
Mar 26, 2002
Messages
37,698
Is this a new computer, or did you install/reinstall Windows back in August? (edit: judging by the information on the computer, this is a new purchase in August)

I would suggest checking for the video drivers on Asus's site. There is no reason that you have to go to the Microsoft store.

Also, I would suggest contact their support chat for the warranty support:

1603483717051.png

To get to here, go to https://www.asus.com/us/support/warranty-status-inquiry/ and put in your serial number: L6N0CV034988233 (you can copy/paste)

Then when you see your information, you can click on Chat with Us.

If this is a hardware issue, then they need to fix it.
 

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Staff online

Top