Wi-fi issue


Thread Starter
Apr 26, 2004
Wi-Fi on my new Asus laptop is disappearing at least once in 24 hrs
When loosing the connection the screen turns off for a second and I have to do system restore to get back the wi-fi. Each time after restoring and loging back to windows a popup appears “Check the Windows Store for more info about Intel® Graphics Command Center.” What’s wrong?


Thread Starter
Apr 26, 2004
Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 10 Home, 64 bit, Build 18363, Installed 20200824051139.000000-240
Processor: Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz, Intel64 Family 6 Model 126 Stepping 5, CPU Count: 8
Total Physical RAM: 12 GB
Graphics Card: Intel(R) Iris(R) Plus Graphics, 1024 MB
Hard Drives: C: 475 GB (204 GB Free);
Motherboard: ASUSTeK COMPUTER INC. X512JA, ver 1.0, s/n L522NBCV012FNKMB
System: American Megatrends Inc., ver _ASUS_ - 1072009, s/n L6N0CV034988233
Antivirus: Total AV, Disabled


Mar 26, 2002
Is this a new computer, or did you install/reinstall Windows back in August? (edit: judging by the information on the computer, this is a new purchase in August)

I would suggest checking for the video drivers on Asus's site. There is no reason that you have to go to the Microsoft store.

Also, I would suggest contact their support chat for the warranty support:


To get to here, go to https://www.asus.com/us/support/warranty-status-inquiry/ and put in your serial number: L6N0CV034988233 (you can copy/paste)

Then when you see your information, you can click on Chat with Us.

If this is a hardware issue, then they need to fix it.

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