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Wierd 'From' information in Outlook

Discussion in 'Business Applications' started by angel, Dec 14, 2001.

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  1. angel

    angel Thread Starter

    Joined:
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    Outlook (not sure if it's 97 or 2000 - forgot to pay attention!), Exchange server and Internet Mail.
    User sends an email to himself or anyone else and it displays as From 'Generic User cppXXXXX' (cppXXXXX is his pop3 mail login account ID) in the list of messages in Inbox (regardless of the email client receiving the message). If you actually open the message, The From field is the correct email address.
    Now, the wierd thing is that it only happens on this one computer. I setup a profile for him on another computer, sent an email and it was fine. So, I totally wiped the profile on his 'problem' computer and reset everything back up (correct name, etc) but still had the problem.
    Even wierder is that if I setup a profile for anyone else on this same computer, it's fine!
    So, it seems specific to the combination of this user AND this computer (since it doesn't happen on other computers with his account and no one else has this problem on this same computer).
    I searched the registry and could find no mention of generic user.
    Any ideas???
     
  2. Rockn

    Rockn

    Joined:
    Jul 29, 2001
    Messages:
    21,334
    Is the profile local only? Sounds like it is. I would delete the local profile again, delete his pwl file on this PC and try it again. Sounds like there is a POP mail setting in Outlook and it is using that as his identity. Look in the Mail & Fax icon in control panel also and look at the profile in there. Might want to delete it there too and recreate it.
     
  3. angel

    angel Thread Starter

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    Yep, that's what I did. I completely removed his profile, added a new one and set it all up again.
    Very wierd!
     
  4. RandyG

    RandyG

    Joined:
    Jun 26, 2000
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    OK Angel, I feel a fool trying this with you, but maybe it'll spark one of those neurons in your head. If it doesn't, at least I tried.


    XIMS: How to Receive Internet Mail as @..com His account in Exchange has got to be setup correctly, but it was my understanding that the From is set in the Outlook Profile, but if it is not recognised properly by Exchange when going out, then Exchange will set it as a Generic User.

    OL97: How to Use Fields and Controls with VBScript Is he using customised Forms with his mail?


    and of course, Rockn will probably be more useful to ya!:D
     
  5. angel

    angel Thread Starter

    Joined:
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    I haven't had a chance to read through those yet but I will. Would the first apply though if his account works just fine if setup on another computer?
    Also (and not sure if this even matters), but if he sends himself (or anyone) an email internally through Exchange, the From field displays correctly. It's only if sending using the POP3 account that the info is correct.

    And no customized forms... :(
     
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