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Wife's user account wiped and restored to default settings!?

Discussion in 'Windows XP' started by DearJamie, Jun 22, 2011.

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  1. DearJamie

    DearJamie Thread Starter

    Joined:
    Jun 22, 2011
    Messages:
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    I run windows xp and have user accounts for myself, my wife and the 2 children. Both my wife's account and mine are set as administrators.

    This morning both my wife and I logged on to our accounts and all was fine. We then logged off and shut down the PC. This afternoon my wife logged on and her entire account has been wiped. None of her settings or documents are there. The language had changed back to US (meaning the keyboard typed like a US one which it did when we first installed windows XP), her outlook was not configured, the IE webpage was not set to the homepage she created, all docs gone from my documents folder. It was as if the account had just been created.

    When she first logged in a small grey box came up on the top left of the screen that said something like "trying to connect to..." or "searching for..." and then a larger grey box came in the middle and she cannot remember what this said. She was worried it was some sort of virus so after a few minutes of nothing happening, and trying to log into her email which asked for outlook to be set up, she shut down.

    Both my account and the kids accounts have all their settings as they should. All my wife's docs have gone but all shared docs still remain.

    We have an up to date version of Kaspersky and I just completed a full system scan and it didn't find anything.

    Biggest concern is that all emails and documents have been lost on my wife's account (I know she should have backed up...) but the question is why has this happened and how can we find all the docs etc that must be there somewhere?

    I've tried to google this but have found no similar problems. Please help!
     
  2. kevinbreen

    kevinbreen

    Joined:
    Mar 11, 2009
    Messages:
    20
    Can you find her profile folder?

    Go to C:\Documents and Settings\ as the administrator and try to see if her user name is listed as a folder there.

    Then report back here.
     
  3. DearJamie

    DearJamie Thread Starter

    Joined:
    Jun 22, 2011
    Messages:
    2
    Hi - yes her user profile is there.

    Last night, after a bit more googling, I managed to save all her documents to another folder (and back them up!) to ensure they weren't lost.

    Just need to get the emails back now.

    Jamie.
     
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