wifi adapter invisible!!

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

ej

Thread Starter
Joined
Nov 21, 1999
Messages
343
:mad: Hi, I'm working on a friends new hp pavillion dv9008nr, for some strange reason the sales guy didn't inform them they had a builtin broadcom wifi adapter, so they also bought a linksys usb wifi. Now she claims she cannot get on the internet. I took the until home and disabled the usb adapter, rebooted in safe mode with networking and managed to get the internal broadcom card connected to the wifi net. BUT on reboot it won't stay visible in the network connections. It doesn't show in the device manager. system reports says:

Item Value
Name [00000001] Broadcom 802.11b/g WLAN
Adapter Type Not Available
Product Type Broadcom 802.11b/g WLAN
Installed Yes
PNP Device ID Not Available
Last Reset 7/21/2007 7:16 AM
Index 1
Service Name BCM43XX
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled Yes
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address Not Available



any help much appreciated on how to get this thing to stay on!
 

JohnWill

Retired Moderator
Joined
Oct 19, 2002
Messages
106,432
If it doesn't show up in device manager, does an "unknown" device show up? Are you sure the switch for the adapter is on, on the HP 9000 series, I think it's along the edge of the keyboard. That's where it is on my HP DV9207US laptop.

Also, boot and enter the BIOS and see if the wireless adapter is enabled in the BIOS.
 

ej

Thread Starter
Joined
Nov 21, 1999
Messages
343
I found the switch, it slides to the right to be on right? I went into device manger and selected to show hidden devices, now i can see the broadcom adapter as a packet scheduler minport?? take a look at this attachment, should I disable these others???
 

Attachments

JohnWill

Retired Moderator
Joined
Oct 19, 2002
Messages
106,432
Why are all those devices disabled? To start, try enabling all those devices and see if that helps.
 

ej

Thread Starter
Joined
Nov 21, 1999
Messages
343
I disabled them just now, thinking they may be conflicting with the broadcom, didn't help, any other ideas?
 

JohnWill

Retired Moderator
Joined
Oct 19, 2002
Messages
106,432
Well, that's not the problem, that's just creating potential new problems.

I'd start by reloading the drivers for the wireless NIC. It may also be defective if it's not switched off.

You may need to talk to HP tech support.
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Staff online

Members online

Top