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Wifi and bluetooth adapter not detected on startup?

Discussion in 'Networking' started by ImTheProblem, Apr 18, 2017.

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  1. ImTheProblem

    ImTheProblem Thread Starter

    Joined:
    Apr 18, 2017
    Messages:
    6
    I have been trying to fix the issue for a few months now - got a new laptop for Christmas and the problem has been since day 1.

    When booting, WIFI and Bluetooth are greyed out and I cannot use them. I consequently need to restart the computer a few times until it works. It also happens sometimes when booting from sleep.

    The issue happens with BOTH Windows 10 and Linux (Elementary OS).

    I asked Asus (I have a UX310UA) about it and they suggested to delete and reinstall the Wifi adapter's driver from control panel - if it doesn't work, it should be a hardware issue according to Asus Support. I was not aware of Bluetooth having the same problem until recently.
    I don't believe it's a hardware issue and that's why I'm reaching you.

    I also tried to reinstall the driver manually but I don't know if I succeeded though.

    Any help would be wonderful !
     
  2. valis

    valis Moderator

    Joined:
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