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Wifi Connected but still no internet

Discussion in 'Networking' started by KristineP, Oct 15, 2016.

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  1. KristineP

    KristineP Thread Starter

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    HELP! I have tried so many fixes from online help that I am about at my whits end. I am trying to get my old laptop connected to the internet. It says I am connected to the wifi but it also says I have No internet, secured

    I have visited many sites where it tells me to go to the cmd and run as administrator and do this or that to config my ip- restart and such but still the same problems. Any troubleshooting that I keep doing tells me it's my router/access point but I have internet on all my other laptops/desktop.

    PLEASE HELP!


    My old hp is running with windows 10 Home edition. My system type is 64 bit operating system, 64x based processor. Not sure what all else you may need to know.. UGH!
     
  2. TerryNet

    TerryNet Moderator

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    Open a (black) Command Prompt window:
    Hold the Windows logo key and press r; in the Run box type cmd and click on OK.

    Type the following command:

    IPCONFIG /ALL

    [Note that there is no space between the slash and ALL.]

    [Press ENTER after the command.]

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If necessary use a text file and removable media to copy the results to a computer with internet access.
     
  3. KristineP

    KristineP Thread Starter

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    Microsoft Windows [Version 10.0.14393]
    (c) 2016 Microsoft Corporation. All rights reserved.

    C:\Users\Owner>ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : DESKTOP-SNCCNU8
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Ethernet:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
    Physical Address. . . . . . . . . : 84-34-97-92-CF-99
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Local Area Connection* 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
    Physical Address. . . . . . . . . : A4-17-31-91-CD-A9
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wi-Fi:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Ralink RT3290 802.11bgn Wi-Fi Adapter
    Physical Address. . . . . . . . . : A4-17-31-91-CD-AF
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2605:a000:a480:4300:3cb8:12bf:e8ac:4c9a(Preferred)
    Temporary IPv6 Address. . . . . . : 2605:a000:a480:4300:7c52:2c93:5b2b:c8cd(Preferred)
    Link-local IPv6 Address . . . . . : fe80::3cb8:12bf:e8ac:4c9a%14(Preferred)
    Autoconfiguration IPv4 Address. . : 169.254.76.154(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.0.0
    Default Gateway . . . . . . . . . : fe80::8229:94ff:fe57:d352%14
    DHCPv6 IAID . . . . . . . . . . . : 111417137
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1F-93-66-3A-84-34-97-92-CF-99
    DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
    fec0:0:0:ffff::2%1
    fec0:0:0:ffff::3%1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Bluetooth Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
    Physical Address. . . . . . . . . : A4-17-31-91-CD-B0
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{C7F87022-FC68-4295-AFC1-FE7ABF8E832B}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    C:\Users\Owner>
     
  4. TerryNet

    TerryNet Moderator

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    Install, or reinstall, the latest wireless driver from HP's web site.

    Then "Forget" the network and try again.
     
  5. flavallee

    flavallee Trusted Advisor

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    First Name:
    Frank
    What's the model name and complete model number of that old HP laptop?
    What's the exact product number(P/N) on it?
    What's the exact Windows version on its Certificate-Of-Authenticity sticker?

    ----------------------------------------------------------------
     
  6. KristineP

    KristineP Thread Starter

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    Terry- I would do this from another laptop and save to a flash drive? Also- this pc is so old that it had Windows 6 on it I see... will they have that old of version for drivers for my laptop?

    Frank- I am looking to see if I can find those on my pc for you, thanks both of you

    Trying to get this laptop set up for my husband who is disabled and bored.
     
  7. KristineP

    KristineP Thread Starter

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    Quick question Terry- would I download the latest wireless driver for windows 10 which a friend has downloaded onto this pc for me or use the windows 6 version as this is what was factory installed??
     
  8. TerryNet

    TerryNet Moderator

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    You need the latest driver for whatever operating system you are running (Windows 10).

    While it doesn't matter, I have no idea what "windows 6" is.
     
  9. metallica5456

    metallica5456 Trusted Advisor

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    First Name:
    Andrew
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